My stay in Venice - recuperating after a bad illness - was nearly ruined by this hotel. I booked it as have stayed at AD Place, sister hotel during the Carnevale in the past where all was well.
The decor, cleanliness, location and breakfast (bit limited) are all fine, wifi hopelessly slow. Should have been great. I asked for the nearest laundromat - as it was coming up to the weekend of August 15th, all were closed, the manageress of the hotel, Anna, made a phone call to the hotel's laundry service and quoted €10 per bag for washing and drying. So I gave her three small bags. I later asked did they iron, she said 'It will be a little more but yes of course.'
The next day the laundry returned with a price tag of €245 - more than I paid for the hotel. I nearly had a heart attack. This was 8.2 times the original price - as there are no prices written anywhere, I imagined it would be in the region of another €10 per bag - in total, one hrs ironing max. Anna shrugged and said 'but yes, you ask for ironing '. They did not charge per bag - this was per item - some items not even there!! For example €32 for ironing two swimming costumes - there was only one in the bag, and who on EARTH irons a polyester swimsuit?!
What should have happened was an immediate apology on behalf of their laundry service for having got it so wrong, a promise to sort out the problem and find out why I was charged per item not per bag and why charged for items not there. Instead I had to argue at length that this was outrageous and downright dishonest. Anna kept saying it was my fault and that I had to pay, kept trying to blame me. Then she came out with 'but I will have to pay from my own pocket if you do not' trying to send me on a guilt trip - really professional behaviour! This is simply untrue. This is a matter for the owners of the hotel chain, their accountants and laundry service.
What sickened me the most was the thought that had I been elderly, unused to travelling I would have been the victim of a very unpleasant, criminal con on the part of a company used daily by this hotel, and NOTHING WOULD HAVE BEEN SAID BY HOTEL MANAGEMENT. The only reason the manageress backed down was when I explained I would simply arrive with a police officer and interpreter to sort the mess out, that I had also been a police officer in the UK and recognised criminality when I saw it. She immediately backed down, crocodile tears appeared and said 'then I will pay it all myself'. Hmm. Funny that she balked at thought of police - are their accounts in order or some of the staff not legally registered? One wonders. Treated coldly by all staff from then on - the girl at breakfast doesn't smile at anyone anyway, one wonders what she is doing in the hospitality business if she hates visitors so much.
At checkout, no laundry cost. That speaks for itself. The fact that I knew I'd been scammed caused me distress for the entirety of my stay, knew that if I hadn't fought back I would have been hundreds of euros poorer - it was disgusting behaviour to upset a guest by insisting it was their fault, not apologise and only give in when the police were mentioned.
There are dozens of similar priced, central hotels in Venice. Avoid this one.
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- Also Known As:
- Becher Hotel Venice