my partner booked this hotel as a birthday present.
I made the hotel reservation through laterooms.com. I made the reservation In January 2014 and i reserved the hotel for €735 for three nights, in a junior suit with balcony.
once checked in at the Palazzo Cendon, I entered the room I did not feel impressed with it considering i had upgraded to a junior suit and the price i was paying. I realized once in my room, the mini fridge was an extra charge, also the double bed was two single mattresses pushed together, Once we were in bed we realized how uncomfortable, hard and cold the bed was. The first night the two single mattresses split,causing not only my partner to fall between the gap,but causing discomfort.
I complained the following morning, and was informed it was a health and safety issue to have a double bed, i expressed my disappointment with the bed,and explained it was uncomfortable and felt like myself and my partner were sleeping in two single beds to stop us from falling through the gap. Staff explained they would put an extra blanket around the mattress, I expressed my concerns and made them aware I was not happy. I do not believe for the price i was paying, this is the quality i should be receiving. The staff informed me they would talk with management.
I then realized breakfast was only continental, and informed there was no warm options. That night I called at reception to see if I could use an iron, staff notified me that to use the iron I would need to go down stairs and they would not bring the iron to the room.
That night my partner and myself again did not sleep due to the split in the bed, it had formed from the two single mattresses pushing together and the hardness of them did not help. both myself or my partner did not sleep during our stay at this hotel, the staff were not helpful or understanding, we were advised that all hotels in venice supply single mattresses pushed together for a double or king size bed, due to health and safety. I have stayed in a number of different hotels around the world and have never heard any thing like it.
I feel it is appalling that the hotel is able to advertise a junior suit at a price of over 200 Euro a night, at this standard. i voiced my concerns during my stay both with the hotel staff and laterooms. i feel both hotel and laterooms were not helpful in resolving or dealing with my complaint. To add to my disappointment i later found the hotel advertised at less then half the price i had paid.
would not recommend this hotel at any price, very disappointed and dissatisfied.
- Official Description (provided by the hotel):
- Palazzo Cendon is a palace rich in history and a peaceful retreat in a perfect venetian style. Overlooking the “canal di Cannaregio” - one of the ancient arteries of venetian trade - in the heart of Venice, it puts together the elegance of a 15th century palace with the modern services of a high level residence. The particular care for details and the utmost attention to guests’needs makes every stay a charmed and relaxing break. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, LateRooms, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Palazzo Cendon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palazzo Cendon Hotel Venice