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“Hope you will appreciate some honest feedback...”

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Hotel Palazzo Stern
Ranked #19 of 386 Hotels in Venice
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Hope you will appreciate some honest feedback...”
4 of 5 bubbles Reviewed 27 May 2009

Cannot fault the hotel, the room, the location but the service at the front desk was a not so impressive. On occasion the individuals would barely look up when we came in and when we asked to go up on the rooftop terrace for 30 seconds to take a photograph, it was if we had asked for the Moon. The hotel was not at all busy at the time of the request and who knows, perhaps we might have taken a one hour slot in the jacuzzi at E70 if we'd liked what we'd seen - I think that I expected more sensitive treatment having paid £555 for the weekend. On the more positive side, the breakfast experience out on the Grand Canal terrace was excellent. Good service from the table staff and superb food, flexible timings up to 1030 allowing an early morning walk in the uncrowded streets [recommended] followed by a relaxing unhurried breakfast - so, the only experience spoiling the weekend was the attitude of the front desk staff, who one assumes, are management and should really know better given the choice that a traveller has in Venice. I would have scored the "Value" as higher if the front desk service experience had been better.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3 Thank Helpful_Feedback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robertino3, Manager at Hotel Palazzo Stern, responded to this review, 29 May 2009
Dear Friend!

I appreciate your feedback, every comment (positive and negative) it's a way to improve the service and to avoid the repeat of a mistake.
I'm sorry for the poor service you received when you asked to see the terrace at the reception, please accept my apologise. This is clearly a mistake from the receptionist, kindness must always be the first thing (not only in an hotel!).

But I'm happy to see that this didn't ruin your holiday! I'm happy that you enjoyed our breakfast and the waiters in the morning.
Next time that you will come here you will have the same service also from the front desk!!!

I agree with you when you suggest to do a walk during the morning, before the crowd: Venice is different in those moments.

Thank you again for your feedback and have a nice day.

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1,626 reviews from our community

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  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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15 reviews
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common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 April 2009

Susan and I decided a few months ago to go to Venice for our honeymoon, and just got back a couple of days ago. We'd hoped that Venice would be warm-ish by April (which it was for 4 days out of 5) but without the huge hordes of tourists that come in the summer. We'd had a recommendation for the Palazzo Stern from a friend who stayed last year and also checked it out on Trip Advisor.

The short story is that the Palazzo Stern met all our expectations, and then some!

We caught a private water taxi from the airport which pulls up right outside the hotel. The staff took our bags, we had a short check-in and a brief tour of the hotel and then up to our room. We were in 405 on the second floor which has a balcony overlooking the Grand Canal - probably more expensive than most rooms there but we were on honeymoon. The architecture, design, room size, cleanliness and service were just great. Breakfast is served until 10.30am and is on a fantastic terrace in front of the hotel and right on the Grand Canal. Service to the room was excellent and we had many quite reasonably priced cappucino's and glasses of red wine delivered to the room. The staff don't make you sign for it and don't hang around for tips so it made the room service a great experience. There were no bath robes in the room but we asked for some and they were there in minutes. We also had a spa (with champagne of course) in their tub on the top floor. All in all the room and the service was top notch and I can't think of a thing to fault.

The location was also great - right next to a vaporetto water taxi stop and in a lovely neighbourhood with lots of charming restaurants and shops and only 5-10 mins walk from some of the best art galleries and churches. Far better than around St Marks Square. Highly recommended for a honeymoon or romantic stay.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3 Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robertino3, Manager at Hotel Palazzo Stern, responded to this review, 15 May 2009
Dear Friend,

first of all congratulation!
I'm really happy that you enjoyed your stay with us. The honeymoon is once in a lifetime (or at least everybody hope so!!!), so we always try to make it special with some benefits (as the terrace).
So if if someone is an honeymooner let us know!!! Better in advance obviously.

You are right when you say the Dorsoduro is very different from Saint Mark area. Saint MArk is marvellous if you consider the architecture and the art, but it's a very touristic area and it loosed a bit of the character of the city. The other areas (as Dorsodure) are much more romantic and quiet.

Thank you for your feedback, I hope to see you for your next Anniversary!

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Additional Information about Hotel Palazzo Stern

Property: Hotel Palazzo Stern
Address: Dorsoduro 2792-2794/A-2792/B, 30123 Venice, Italy
Phone Number:
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Dorsoduro / Accademia
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Venice
#7 Family Hotel in Venice
#13 Luxury Hotel in Venice
#15 Romantic Hotel in Venice
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Palazzo Stern 4*
Number of rooms: 24
Official Description (provided by the hotel):
Hotel Palazzo Stern is an historical Moorish Palazzo on the Grand Canal. The location is very convenient: easy to reach, close to the main attractions and at the same time in a very Venice area. If you are looking for a unique venetian experience in the real Venice and far from the crowd of the mass tourism we are the right place to choose. ... more   less 
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Also Known As:
Palazzo Stern Hotel
Palazzo Stern Venice

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