Cannot fault the hotel, the room, the location but the service at the front desk was a not so impressive. On occasion the individuals would barely look up when we came in and when we asked to go up on the rooftop terrace for 30 seconds to take a photograph, it was if we had asked for the Moon. The hotel was not at all busy at the time of the request and who knows, perhaps we might have taken a one hour slot in the jacuzzi at E70 if we'd liked what we'd seen - I think that I expected more sensitive treatment having paid £555 for the weekend. On the more positive side, the breakfast experience out on the Grand Canal terrace was excellent. Good service from the table staff and superb food, flexible timings up to 1030 allowing an early morning walk in the uncrowded streets [recommended] followed by a relaxing unhurried breakfast - so, the only experience spoiling the weekend was the attitude of the front desk staff, who one assumes, are management and should really know better given the choice that a traveller has in Venice. I would have scored the "Value" as higher if the front desk service experience had been better.
- Official Description (provided by the hotel):
- Hotel Palazzo Stern is an historical Moorish Palazzo on the Grand Canal. The location is very convenient: easy to reach, close to the main attractions and at the same time in a very Venice area. If you are looking for a unique venetian experience in the real Venice and far from the crowd of the mass tourism we are the right place to choose. ... more less
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- Also Known As:
- Palazzo Stern Hotel
- Palazzo Stern Venice