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“Pathetic attempt at a 4 Star - never again.”

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San Sebastiano Garden Hotel
Ranked #174 of 386 Hotels in Venice
Certificate of Excellence
Montreal, Canada
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Pathetic attempt at a 4 Star - never again.”
2 of 5 bubbles Reviewed 1 October 2013

Let me start off by saying this was the final stay in a two week honeymoon, we were genuinely excited for Venice and Venice itself did not disappoint. This hotel however, did. We arrived at 1:30pm and were greeted by the manager, I assume she was the manager by the ridiculous amount of emails they sent us in the week leading up to our check-in. She informed us that the room we reserved was unavailable that night (garden view - 3 months ago the reservation was made) but for our honeymoon she wanted to offer us a Jr Suite for one night and then for the second night we would be moved to a “common” room. We said no problem since it "felt" like a nice treat and how bad could a “common” room be? Their garden has the potential to be very nice, if they actually took care of it (from the pictures on Trip Advisor it was taken care of before, did we go on a bad week?!!). The Jr Suite is the size of what most North Americans want in a European hotel but never actually receive (side note: Europe has small hotel rooms, get over it). There were two bathrooms and a very King Edward décor to it (slightly creep to be honest) and dusty, very dusty. Regardless, we had a balcony and tried to be positive. The second day we packed up our things as we were told they would be brought to the second room of this trip. The second room was Room 11, right beside the staircase. I actually cried when I walked in. We had a construction site right outside our window (thank God that they didn’t start working at 7am). This room is handicapped accessible, which is a plus for a European hotel – that’s the only plus. In the shower, the stand for those needing assistance had mildew all over it. Nothing was dusted. The wires for the TV and cable were thrown all over the TV, frames were crooked, the duvet had a yellow tint to it. We asked if it was possible to change rooms, but they did not have any other rooms to give us because one of their rooms had a “water problem the night before”. LIES. You guys overbooked your hotel and were scrambling to find a solution, any solution. My husband and I were lucky enough to hear an exchange between a couple who were checking in and the night clerk while we were using the Wi-Fi. The hotel actually took it upon themselves and moved them to another hotel because of this "problem" – the other hotel was on MURANO island (I truly hope those people write a review here). I have never been so duped by a hotel in my entire life. I can promise we will never be back – and I will NEVER recommend this hotel to anyone. When we checked out, the same woman who checked us in did not even bother to ask how our stay was, but she sure was quick to ask if we took anything from the mini bar :) I understand that we all have a different vision of what a 4 star is and should be, but San Sebastiano is a 3 star and no more.

All things considered their breakfast was pretty good; bolied eggs, toast, cakes, cold cuts, cheeses, yogurt, juices and pastries. Coffee is a little weak for Italy.

Room Tip: Book at another hotel.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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454 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
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English first
Cork, Ireland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 30 September 2013 via mobile

We booked a twin room, upon arrival we were told that there was only a double bed, the hotel was fully booked and nothing could be done. The receptionist was very unhelpful and it took repeated efforts until she agreed to get us a twin room for the following night. I asked for extra bedding as one of us would be sleeping on the floor (she was unconcerned by this), the bedding only arrived after a second request later that day. The room was tiny, it would have been impossible to fit two beds in there, it was also very dingy and the bathroom was horrible. When I took a blanket down from the top shelf of the wardrobe I disturbed a layer of dust.
We asked to borrow an iron and were told there were no irons allowed in the room, however the receptionist said she'd come back to us with a solution, like our original request for a blanket it never arrived.
We were moved to a larger room the next day, the guy on reception said we should really be paying for an upgrade but he was waiving it. I didn't feel very grateful given my night spent on the floor for the sum of €125 (room avg €250 per night). I do not believe that the San Sebastián Garden Hotel could not have arranged alternative accommodation for us at another hotel for the sake of one night, it was very poor customer service to allow a guest to sleep on the floor.
I don't understand why previous reviews rave about the breakfast, it's actually very poor with no hot food options, the orange juice is 5% juice 95% water. The lady serving breakfast was lovely and very cheerful.
The garden is lovely but it's neglected and in serious need of some maintenance and tlc.
Location wise the hotel is good, the nearest waterbus (vaporetto) stop is Zattere.
Obviously based on my experience I don't recommend this hotel and won't be returning.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malvern
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 8 September 2013

We spent 3 nights in August in this hotel and thoroughly enjoyed our stay. On arrival at 11.30 p.m. we were directed to a nearby spot where we could find a bite to eat and then settled very comfortably into our canal view room overlooking the church of St Sebastian. I had been concerned about the quality of air conditioning having read other reviews but there were no problems whatsoever. On dry mornings breakfast could be taken in the garden - an absolute pleasure. It is rare to find a hotel with a garden in Venice and we took full advantage of it by having a pre -meal drink and read to soak up the last of the sun.
We found very good local restaurants within a short stroll and of course Billa (supermarket) is just 2 mins walk away for any shopping needs. It was easy to walk to most of Venice's attractions but we also made good use of the vaporetto. With a stop just a few minutes walk away and out of the mad rush of St Mark's it was easy to find a seat outside on most boats.
Hotel staff were all courteous and helpful. The breakfast staff were particularly hardworking and pleasant. Breakfast itself was more than adequate with plenty of fresh fruit and ham. The bread if anything was a little disappointing but unlimited fresh cappuccino was an option and one day there was a delicious cured ham on the slicing machine.
I would happily return, particularly at the advantageous rate that I secured by pre-paying.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrancesMalvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agoura Hills, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 3 September 2013

Te location is good, the staff friendly and the breakfast adequate. However, the air conditioning didn't work, and the handle fell office the bathroom door (one would have thought that the housekeeper would have noticed that the screws were falling out).

Very overpriced for what they give you.

Room Tip: Stay somewhere else . . .
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Howard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle-under-Lyme, United Kingdom
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 1 September 2013

We stayed at this hotel for 5 nights in August, an exceptionally busy time during the holiday season. Although the hotel was busy it was small enough to feel the relief from the crowded streets. The area is a much quieter side of venice yet there are still many places to eat good food. St Marks square is only a short 30 minute walk from the hotel (although it might take others a lot less time as we had a pushchair and 3 year old. Alternatively the vaporetto is very easy to catch at Zattere or a less frequent service is only short 2 minute walk away.
The hotel was clean and comfortable and the staff exceptionally friendly. The room was suitable for our needs and was cleaned everyday. Breakfast was good and consisted of fruit, yogurt, cereal, pastries, toast, ham and egg. Coffee, although served at the table, appeared unlimited.
The garden is absolutely beautiful, a special place for breakfast. We even sat outside at night with a glass of wine and enjoyed the peace and quiet this area has to offer.

Stayed August 2013, travelled with family
Helpful?
1 Thank Laalissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 24 August 2013

Nothing is far so although you are on the outskirts you will enjoyed the walks to the square. It is well placed with not many tourists so you can enjoy watching the Venetians go about their daily lives. A supermarket is just around the corner. This hotel has a magnificent walled garden and it would have been lovely to have eaten breakfast. Our room was small but adequate. The bathroom was tiny. The price was reasonable considering we were there in peak season. We found some very interesting restaurants amongst the lanes and seriously enjoyed our stay. Our room had a small window which looked onto a brick wall, not that we spent much time in our room. Wifi was accessible in the room.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fenton
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 August 2013 via mobile

Quiet place out of the way of the typical Venice tourist crowds. Yet the #2 water bus stop is only a couple of minutes walk from the hotel. Breakfast in the garden is a wonderful experience. And the staff were friendly and helpful - overall an enjoyable stay.

Helpful?
1 Thank acfenmius
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about San Sebastiano Garden Hotel

Property: San Sebastiano Garden Hotel
Address: Fondamenta San Sebastian Dorsoduro 2542, 30123 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > Dorsoduro / Accademia
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#87 Luxury Hotel in Venice
#111 Family Hotel in Venice
#141 Romantic Hotel in Venice
Price Range (Based on Average Rates): ££
Hotel Class:4 star — San Sebastiano Garden Hotel 4*
Number of rooms: 15
Reservation Options:
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Also Known As:
San Sebastiano Garden Venice
Hotel San Sebastiano Garden

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