Let me start off by saying this was the final stay in a two week honeymoon, we were genuinely excited for Venice and Venice itself did not disappoint. This hotel however, did. We arrived at 1:30pm and were greeted by the manager, I assume she was the manager by the ridiculous amount of emails they sent us in the week leading up to our check-in. She informed us that the room we reserved was unavailable that night (garden view - 3 months ago the reservation was made) but for our honeymoon she wanted to offer us a Jr Suite for one night and then for the second night we would be moved to a “common” room. We said no problem since it "felt" like a nice treat and how bad could a “common” room be? Their garden has the potential to be very nice, if they actually took care of it (from the pictures on Trip Advisor it was taken care of before, did we go on a bad week?!!). The Jr Suite is the size of what most North Americans want in a European hotel but never actually receive (side note: Europe has small hotel rooms, get over it). There were two bathrooms and a very King Edward décor to it (slightly creep to be honest) and dusty, very dusty. Regardless, we had a balcony and tried to be positive. The second day we packed up our things as we were told they would be brought to the second room of this trip. The second room was Room 11, right beside the staircase. I actually cried when I walked in. We had a construction site right outside our window (thank God that they didn’t start working at 7am). This room is handicapped accessible, which is a plus for a European hotel – that’s the only plus. In the shower, the stand for those needing assistance had mildew all over it. Nothing was dusted. The wires for the TV and cable were thrown all over the TV, frames were crooked, the duvet had a yellow tint to it. We asked if it was possible to change rooms, but they did not have any other rooms to give us because one of their rooms had a “water problem the night before”. LIES. You guys overbooked your hotel and were scrambling to find a solution, any solution. My husband and I were lucky enough to hear an exchange between a couple who were checking in and the night clerk while we were using the Wi-Fi. The hotel actually took it upon themselves and moved them to another hotel because of this "problem" – the other hotel was on MURANO island (I truly hope those people write a review here). I have never been so duped by a hotel in my entire life. I can promise we will never be back – and I will NEVER recommend this hotel to anyone. When we checked out, the same woman who checked us in did not even bother to ask how our stay was, but she sure was quick to ask if we took anything from the mini bar :) I understand that we all have a different vision of what a 4 star is and should be, but San Sebastiano is a 3 star and no more.
All things considered their breakfast was pretty good; bolied eggs, toast, cakes, cold cuts, cheeses, yogurt, juices and pastries. Coffee is a little weak for Italy.
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- Also Known As:
- San Sebastiano Garden Venice
- Hotel San Sebastiano Garden