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EP_JP_2805
London, United Kingdom

Stunning hotel and location

5.0 of 5 bubblesReviewed 29 Aug 2019via mobile
We have just returned from a long weekend break staying at this hotel and it was perfect, it is a charming hotel with lots of character and within walking distance of everything. The staff are so friendly and helpful especially Sofia at reception, the terrace that is used for the Bat Bar is a lovely little space so relaxing of an evening and the Bellinis were fantastic (even better than Harry’s Bar!)
When we return to Venice we would definitely go back to this hotel it has everything you could want and more - as many people say the water taxi from the airport is well worth the money and the hotel has its own private landing platform which is a fantastic way to start your holiday!
Date of stay: August 2019
Trip type: Travelled as a couple
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AiCavalieri, Responsabile relazioni pubbliche at Hotel Ai Cavalieri, responded to this review
Responded 18 Oct 2019
Dear EP_JP_2805,

Glowing reviews like yours are priceless.

We're delighted to see our hotel - with its convenient and peaceful location - the friendly staff and the Bat Bar so much appreciated.

Looking forward to welcoming you again very soon,

Best Regards,

Dott.sa E. Baroldi, Marketing & Communication, Historical Palaces & Hotels

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,187)
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Reviewed 26 August 2019

I contacted the hotel before booking, we needed a room with a double sofa bed for my teenage son, hotel replied saying most of the deluxe double rooms have double sofa beds. We arrived by water taxi which was amazing our flight landed at 6 and we were at the hotel by 7.

Check in was quick we were offered help with restaurants and trips but I booked all our activities myself. We were given room 306 a corner room with canal view, this room is the blue room in the hotel pictures, stunning room with big marble bathroom with bath and separate shower. The whole hotel is immaculately clean and smells amazing.

There was a fairly good choice of food at breakfast the eggs were a bit odd. It is a shame there isn’t a restaurant at the hotel but these are the only downsides to the hotel.

There is a co-op just across the bridge to get water and snacks and it’s about 10 minutes walk to St Marks Square.

Great how and will definitely recommend to friends.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank Jackie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AiCavalieri, Responsabile relazioni pubbliche at Hotel Ai Cavalieri, responded to this reviewResponded 18 October 2019

Dear Jackie B,

Guests' satisfaction is our number one priority - this is why we're more than delighted to read your positive review.

Thank you for your kind words regarding your room, the marble bathroom, the cleanliness and the good smell.

We look forward to welcoming you again in the future - allowing us to host you at our renowned Ristorante Alle Corone, located just few minutes away from Ai Cavalieri di Venezia.

Kind Regards,

Dott.sa E. Baroldi, Marketing & Communication, Historical Palaces & Hotels

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Reviewed 19 August 2019

The title says it all. As a graduate of the best hospitality school in the World in Switzerland, I can only say that this hotel is the worst hotel I’ve stayed in so far. Upon arrival, the man at the reception was extremely unfriendly, not a single smile, very cold atmosphere. No attention to the client, they literally check you in and take your money check you out, which is shocking.

They have no restaurant for lunch or dinner just some snacks at the bar... when I asked for bottles of water to the reception at night they said the bar is closed and that i should drink tap water, what kind of an answer is this? As I insisted I needed water and that this was unacceptable, the receptionist got us small bottles of water after long discussion, this is completely outrageous.

Last but not least, during check-out, the lady that worked there morning shift at 10:30- 11am on August 19 2019 was extremely rude. She didn’t know how to use the credit card for check out and yelled at the reception in a loud voice that the credit card was denied when she was the one who did a mistake, and even if supposedly there was an issue that is absolutely no way to speak to the client, as a graduate of the best hospitality school in the world I can say that this is absolutely unacceptable behavior to speak to the client, please train your staff better, she was very unprofessional.

Finally, the check out for the room was at 11 am, and we had booked the water taxi at 11:30. The same rude receptionist that worked there 10:30-11 am on August 19 2019 first told us that we could keep the room until the taxi came. As soon as we paid at the check out she out of nowhere says well if you can leave the room now it is better because I need it so take your luggage now: she literally kicked us out of the room until I told her that I wasn’t going to move until the taxi came as her behavior was unacceptable for 20 minutes extra to stay in the room. There is a way to speak to the client, you do not belong in the hospitality world, it is truly a disgrace to the hospitality industry the service you are providing.

More:
Rooms are dark not enough light
Only one shower carpet in the bathroom when we were three
Breakfast very basic, everyday the same menu
Rude staff
Unfriendly
Do not recommend at all

Date of stay: August 2019
Trip type: Travelled with family
6  Thank Dal9594
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AiCavalieri, Direttore at Hotel Ai Cavalieri, responded to this reviewResponded 20 August 2019

Dear Dal9594,

thanks again for having chosen our Hotel AI CAVALIERI DI VENEZIA for your stay in Venice.

We appreciate very much your detailed comments as they could help us to improve our services and quality, especially when written by a "graduate of the best hospitality school in the World in Switzerland".
We deeply regret that you not have been satisfied during your stay, but we are very irritated by your comments as we have no files that you have mentioned any of the above mentioned points during your stay.

We apologize for any inconvenience caused, but our staff is well known for his hospitality, friendliness and professionality - the huge number of 922! excellent reviews and the Travellers Choice Award 2019 say it all!
You have received complimentary water, nobody has "kicked you out" from your room, nobody yelled or was rude. Our breakfast buffet, which offers a wide range of healthy and jummy products, is indeed very much appreciated by our international clients, as our snack menu and room service. As Restaurant for lunch & dinner, we recommend "Alle Corone" at our sister hotel AI REALI DI VENEZIA. The service we are providing is in line with our 4*S-standard and well recognized on Tripadvisor with 5 points "excellent".

Unfortunately we did not meet your expectations, but we hope to get the chance to welcome you again in Venice soon.

With best regards, your sincerely Sven Kornemann, General Manager

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Reviewed 16 August 2019

We spent 2 nights, I would have liked to spend a bit longer.
The hotel has such a varied decor throughout. The room was comfortable - nice plush and clean carpets, clean surroundings and lovely temperature control because there was a heatwave.

Room tip: City view may be better - we had rooftop views. It didn’t matter anyway!
Date of stay: July 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Gissel T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AiCavalieri, Responsabile relazioni pubbliche at Hotel Ai Cavalieri, responded to this reviewResponded 20 August 2019

Dear GMTap,

Reviews like yours just make our day, thank you so much.

We're delighted to read that you enjoyed our original Venetian decors, the comfortable room and the convenient location.

We look forward to welcoming you again soon,

Best Regards,

Dott.sa E. Baroldi, Marketing & Communication, Historical Palaces & Hotels

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Reviewed 14 August 2019

We really enjoyed our stay at this lovely hotel. The location is perfect, you can walk all over Venice. The breakfast was very nice. The staff at the front desk were very helpful with restaurant reservations.

Date of stay: April 2019
    • Value
    • Location
    • Service
2  Thank dalo75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2019 via mobile

I enjoyed my stay at Hotel Ai Cavalieri very much. The staff was super friendly and helpful. The rooms were beautiful. One of the highlights was the fantastic breakfast. Here’s a pic of just a sampling of the buffet selection.

Date of stay: August 2019
Trip type: Travelled with friends
1  Thank peppermintpattey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AiCavalieri, Responsabile relazioni pubbliche at Hotel Ai Cavalieri, responded to this reviewResponded 14 August 2019

Dear peppermintpattey,

We're pleased to read such a glowing review, thank you very much.

We are glad that you enjoyed your stay to the fullest, appreciating our "super friendly and helpful" staff as well as the beautiful rooms and, last but not least, the "fantastic breakfast".

Looking forward to welcoming you again soon,

Kind Regards,

Dott.sa E. Baroldi, Marketing & Communication, Historical Palaces & Hotels

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