My wife and I stayed here for our 19th anniversary for one night, in a suite overlooking the famous balcony. The room was beautiful, and a lot bigger than we expected. (The bathroom was a whole floor by itself!) We also had a private rooftop sitting area, looking directly at a Verona bell tower which again was unexpected and quite nice.
Given the hotels location, and the nature of the rooms, we understand why they charge the prices they do. But, for $1400 per night, I would expect that everything in the room actually works. We had lights out, the music system didn't function and the climate control was iffy at best. Now, none of this is a deal breaker for us, as we are pretty easy going, but, at this price level, I simply cannot excuse the amateur and arrogant service provided by some of the staff.
Now, some of the staff (the bellman), was very much on the ball, and the staff watching the door were friendly and pleasant. The other members of the staff should follow their lead, and I hope they do because this really is a special place which could really be World Class if they step up the service a bit.
I will say that if you are contemplating staying here, do, because there is far more good happening than bad, and it really is a magical and romantic place that is very unique. (At night, you have to ring the bell for them to open the gate to let you in, while the crowd watches you enter the private balcony area. This is as close as some of us will ever get to feeling like a Rock star!)
Probably won't be back, but glad we stayed for one special night.
- Official Description (provided by the hotel):
- Il Sogno di Giulietta, Relais de Charme located in the heart of historical Verona, is the only accommodation inside Juliet’s Courtyard. An important renovation gave birth to this reality and its rooms that are decorated with antique furniture and adorned with antique rugs, curtains and fine art objects. The rooms are situated on two sides of the house; some have a direct view of Juliet's balcony, the other on Piazza Erbe and the elegant Via Cappello, a pedestrian street in the historical center of Verona. In the evening, the access gate to the Courtyard is closed and the guests can enjoy the incomparable atmosphere of the garden at night attended by Romeo and reach their rooms through a unique path. All rooms are characterized by wood parquet flooring, beamed ceilings , bathrooms with single or double Jacuzzi bath tub and features such as mini-bar, flat screen tv with satellite channels and free wi fi internet. The continental breakfast, which is served exclusively in the privacy of the room, includes a wide choice of local products. Il Sogno di Giulietta, elegant residence in a unique location in the world, offers more than a simple stay in town: it is an experience to live! ... more less
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- Also Known As:
- Sogno Di Giulietta Hotel Verona