First off, my friend and I arrive to find no one there and no note. We are in an alley in very secluded area and no answer. Very scary! We rang a million times to no avail so we tried to call and got an answering machine. Shortly, thereafter Elena the owner arrived in a taxi. She was out to dinner and just got our message. We were only in Verona for one day and the next morning we asked if we could keep our luggage there so we could explore the city and were told "that is impossible". You can take it to the train and put it into storage. My first question, "do you have anyone checking in today?" Yes, we are full. We would come back at whatever time will work for you to pick up our luggage and put our luggage in any corner. "That is impossible." We will pay for a night in the hotel. "That is impossible". So, we then asked for a cab which was not easy in this area since it is in a secluded area. Elena left us there with her mother who did not speak English. This poor lady tried very hard to understand what was going on and I must say was very nice in trying to help us. She called a minimum of 10 times trying to get a cab service on the phone for us. Meanwhile Elena left us on the street with our luggage as we had to leave at 10:30 since she had people checking into our room. To top it off when we finally did get a cab, the cab driver told us that he had brought others to the inn to find she was not there and he had to call her for them. So, we were not the only ones who experienced this. P.S. The breakfast was even bad. the fruit bowl literally had 3 pieces of fruit in it and no other people stayed in the inn that night.
Horrible Horrible experience...do not wish having to deal with Elena on anyone!!!!
- Official Description (provided by the hotel):
- Bagolina B&B is a boutique and charmant bed&breakfast located just 5 minutes from the heart to Verona. Bagolina B&B was born from the desire to renew a last century’s family building. Once a time it was a tobacco shop Grandma Mary deftly handled, and now it is a quaint Bed and Breakfast, rich in history, fragrances, little talks, travellers and good wine. Placed in a historic village of Verona, Bagolina B&B’s location is strategic to explore the beautiful city of Verona, the Valpolicella wine region, the Lake of Garda and all Venetian area. Bagolina B&B is the perfect place to live a real experience in Verona! Stay with us for your special holiday! ... more less
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