We made the reservation one month before arrival and even that, when we arrived the receptionist allocate us another room because they did not read that we requested a twin bedroom.
That was acceptable but I got quite disappointed when she said that breakfast was in the main building, hence, if it is winter you must "take you coat" to go to have breakfast and there is not night reception in that building.
Before making the reservation I called to make sure that breakfast took place in the same hotel, as many establishments in Verona serve breakfast outside the hotel –many times in a bar.
The room was very clean, excellent bathroom, light and decoration as well as linen.
Breakfast, even the room was small; it was very varied serving both continental as well as a full English breakfast with good quality products.
The location is excellent, just three minutes’ walk from the Arena and not far from the train station (7 Euros aprox.).
I will recommend it and will come back; despite one receptionist poor customer service skills and attitude.
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