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Reviews (594)
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All reviewsthe main hotelsecond buildingpiazza braquiet streetsmall hotel with only roomsnearby attractionscoat hangerscontinental breakfast ispastriesplenty of hot waterlovely hotelexcellent locationstorage spaceverona arenawalk in showerstayed for nightsminute walk
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164 - 169 of 594 reviews
Reviewed 11 May 2010

we liked it- not too far from the action. nice quiet place, small hotel.
however, our room was very small, bathroom too small to fit ( :) ). the staff was not there at night. we had to leave early for milan, and noone was there at the desk!!!! gladly a young woman came to set up for breakfast so we were able to check out. make sure you tell them you will be leaving early.

other than that it was great- friendly staff, clean rooms, nice setting. most likely would come back there

  • Stayed: May 2010, travelled as a couple
    • Value
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Thank tmankevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2010

Always ask to see your room before you receive! Especially if you booking at www.booking.com! Don't let them transfering you!!!
We booked a standard room at Marco Polo but they transfered us to an other hotel named Hotel Mastino. It's an older, less styled hotel, we got a very small, dark, smelly room with a tiny window and view to the backyard with air condition boxes. I asked back 3 times, why they move us there, they said "because people who booking a room at booking.com is get an other kind of room but it's closer to the city."
At the next morning after we checked out and payed everything I had to go back to Marco Polo to leave the garage key there. There was a room door open (during the cleaning) and I looked into it. It was a new, big, beautiful room, exactly like on the official picture what I booked originally!!!
They let themselves the right to discriminate you if you booking at booking.com, this is incomprehensible, I'm a big traveler plus a flight attendant, so have been hundreds of hotels, but nobody did anything like that before!

  • Stayed: April 2010, travelled as a couple
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5  Thank Csondiagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_Marco_Polo, Proprietario at Hotel Marco Polo, responded to this reviewResponded 1 July 2010

First of all thank you for your review, even if negative, it is our policy to listen to all the hotel reviews to improve our customer service.
Regarding the problem of moving from one structure to another, this is a solution used only in emergencies, such as periods of high crowding or force majeure, and we try to tackle it offering customers the standard of the booked rooms in any case.
It is absolutely false that we discriminate against booking.com customers, most of them in fact as you can see on the site, are largely satisfied with their stay as our guests.
I'm sorry that you had such a bad experience, certainly due to a mistake not depending on our will, and I hope you will notify us, before come back, to live our hotel in the best way.

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Reviewed 6 days ago via mobile
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Stayed: June 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago
Google Translation

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018
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Stayed: April 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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