Very poor value for money. Room was adequate and clean, but wooden floors and poor sound proofing made the children in the room above easy to hear (particularly early in the morning). The staff were friendly when spoken to, but did not offer any 'value add'. One of the staff at the small front desk did not bother to look up from their computer when we entered the hotel. The breakfasts were ok and the location is good for the Arena.
We booked a 'wellness package' (as this was the only option at the time of booking) but it was not stated on the website that this was limited to a 4 hour window (that was not convenient for us). Nor was it stated that this package was provided in a different, separate building down the road : not very 'relaxing' when you need to dress afterwards and walk back to your room in the rain !!
The room rate charged was extremely expensive for the quality of the room and the time of the year.
We stayed for 2 nights at the end of a 3 week stay in Italy.........and this was by far the most disappointing hotel.
My request for a refund was politely refused.More
- Free Wifi
- Breakfast included