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“Very good but fairly impersonal”

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Best Western PLUS Hotel De Capuleti
Ranked #13 of 79 Hotels in Verona
Certificate of Excellence
Dublin, Ireland
Level 5 Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very good but fairly impersonal”
Reviewed 11 August 2013

This is a modern, clean hotel situated within a 6 or 7 minute walk of Piazza Bra and the Arena. Very well located for attending the Arena or shopping. Breakfast was of a very good standard. Showers were excellent. We were a family staying for 2 nights as part of a 2 week holiday and while the hotel is very good there was something very clinical about the whole experience - we could have been anywhere in the world.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miriam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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627 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
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Nottingham, United Kingdom
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 August 2013

excellent 'high finish' rooms with super comfy bed; ample space to move around; fabulous walk in shower; good sized (with plenty of hangers for a change) wardrobe - the room i had even had it's own terrace with chairs, table and brolly...this made up for absolutely no views. But then from what i could gather with the surrounding buildings, there wouldn't have been much too look at anyway; so i was more than happy with my lot!
Breakfast was a hearty buffet of the usual cereal; toast; fruit; croisant; cakes; plus the hot 'English Breakfast' fodder. There's an excellent coffee machine to offer the whole range as well - in short, if you're not sated by what they offer...you have an eating disorder!
The only niggle (and i'm beign petty to be fair here), is that for such a good high spec hotel, the shampoo and soap were really at the low end of the spectrum

Room Tip: Take your own Shampoo and conditioner!
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1963robbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 6 Contributor
124 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 18 July 2013

The location of the hotel is excellent within about 5 minutes of Piazza Bra and the start of the main shopping street. We walked everywhere from it. It is located on a quiet street. We found is easily walking from the bus station and it took about 15 – 20 minutes.
The hotel is as it looks in their pictures – modern, stylish, minimalist design. We had a small balcony and the room was at the back looking out over the red rooftops. The room was very clean, modern and very comfortable. The bathrooms were modern and had a fantastic power shower. The free wifi was excellent. The mini bar was stocked and the prices were ok. The reception staff were friendly and professional.
The breakfast was served in a small area of the lobby. The selection was ok. I don’t expect much from the Italian breakfast so it was more than I expected to receive and more than acceptable. The only slight negative was the breakfast staff as other have commented on so I expected it. They were not friendly and were outright grumpy. And on day 2, breakfast was supposed to be until 10.30am but they started taking away the food at 10.15am. Anyway, it was not something that would put me off staying again! The hotel was perfect for our needs for a really good price. I would definitely stay here again. I hope to visit Verona again as it was a really lovely city.

Room Tip: at the back is quiet and nice views
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeniMu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex_bold, Responsabile reception at Best Western PLUS Hotel De Capuleti, responded to this review, 22 August 2013
Thank you very much for your review. We're glad to know that you've had a pleasant stay in our hotel and looking forward to welcoming you once more, we invite you to follow us on our website and our facebook page.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 July 2013 via mobile

We have had a pleasant stay at this hotel . The location is within easy walking distance of the main tourist attractions and restaurants.
The rooms are modern and very well appointed and clean . The only negative we had about the hotel was the breakfast the food wad cold and the staff were very unfriendly the coffee was dreadful.
I would stay at the hotel again as its location is great .

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex_bold, Responsabile reception at Best Western PLUS Hotel De Capuleti, responded to this review, 22 August 2013
Thank you very much for having spent some time to write down your experience in our hotel. We are very sorry about the coffee and the breakfast service. Our staff works every day with dedication and passion, there must have been a problem that day that couldn't let the staff work in the normal way. We hope you'll come back soon to visit us and in the meantime we invite you to visit our website and our facebook page.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zwolle, The Netherlands
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2013

The hotel assistant interrupts her private call to answer your question and continues to chat away once you turned around. Some boys of the staff look like they prefer to work in a fashion store with earrings and fancy hair dress.
The rooms are fine and immaculate.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian038_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 June 2013

Pleasantly surprised... Best Westerns are much better in Europe than in America.
Comfortable, clean, Modern, good breakfast set up, friendly staff.
Location is just outside of the city walls, but relatively close to the Amphitheater.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrjsuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex_bold, Responsabile reception at Best Western PLUS Hotel De Capuleti, responded to this review, 22 August 2013
Thank you very much for your review. We're glad to know that you've had a pleasant stay in our hotel and looking forward to welcoming you once more, we invite you to follow us on our website and our facebook page.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston
Level 6 Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 18 June 2013

We found this to be a lovely hotel for an overnight stay. Rooms were clean, a reasonable size and in a modern style.The location is good, only a few minutes to the centre and fairly easy to find. Breakfast was great, loads of choice and helpful staff. free wifi available however could not get my phone to connect. There were computers available though for guests so this was not an issue. Great place to stay for a night or 2.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jayse21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alex_bold, Responsabile reception at Best Western PLUS Hotel De Capuleti, responded to this review, 22 August 2013
Thank you very much for having spent some time to write down your experience in our hotel, we hope you'll come back soon to visit us and in the meantime we invite you to visit our website and our facebook page.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western PLUS Hotel De Capuleti

Property: Best Western PLUS Hotel De Capuleti
Address: Via del Pontiere 26, 37122, Verona, Italy (Formerly BEST WESTERN PLUS Hotel De Capuleti)
Region: Italy > Veneto > Province of Verona > Verona
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#2 Spa Hotel in Verona
#19 Romantic Hotel in Verona
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western PLUS Hotel De Capuleti 3*
Number of rooms: 34
Official Description (provided by the hotel):
Completely refurbished in 2012, Hotel De' Capuleti is contemporary and design structure, suitable for business travellers, couples or families. It's located in the city center, few minutes walking from main turist attractions, like Arena of Verona, Castelvecchio and ways of shopping. Rooms are equipped with every comforts and facilities you need and free Wi-Fi is available throughout the building. Everyday guests could enjoy a free welcome drink served in the hotel lounge area. Namastè SPA is only for exclusive use and costs 25 Euros per person: you must book, in advance or during your stay, the time range you'd like to enjoy at hotel front desk. ... more   less 
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Also Known As:
Best Western De Capuleti
Best Western Verona
Verona Best Western

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