Stayed here on a short business trip. My handbag was stolen from the breakfast room so missed all meetings as had to spend the day going to Milan to get a replacement passport to get home.
The staff were really unhelpful, at one stage my sisted had to ask them not to be so rude to us. When I asked if it had happened before, apparently it had a few months previously. They kept referring to my "lost" handbag and really didn't care that it had been stolen. I asked to see the CCTV footage for the area and was surprised that they had so few surveilence cameras.
Generally, I wouldn't comment but I really wouldn't like to think of anyone having such a horrible time in such a wonderful city. Appart from my passport, I had my phone, purse, diary and some sentimental items in my handbag.
Overall, I definitely would not recommend this hotel and was surprised at the staff and security of the hotel, especially for a global brand like Crowne Plaze
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