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“Overall good, but lacking in touches”

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Crowne Plaza Hotel Verona - Fiera
Ranked #25 of 79 Hotels in Verona
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall good, but lacking in touches”
Reviewed 16 July 2012

Have just returned from a weekend here with my partner. Overall the experience was good, and my partner was taken poorly on the last day and the hotel staff were excellent in their deliverance of customer service to help us out with this.

My only complaint would be that there were small things lacking in the hotel which would have helped us, ie., there are no mirrors in the main part of the bedroom, and with the only access to a hairdryer being in the bathroom, it meant 2 people getting showered, shaved, make-up and hair dried all in a very tight space. Had there been a mirror in the bedroom and a plug near to it, this could have been rectified quite easily. Also, with the wardrobe space being quite small, there was no where to put dressing gowns, jackets etc, so coat pegs would be a good idea. We also found that the Tea & Coffee making facilities weren't replenished by Housekeeping, so we had to call reception a couple of times to get this so that we could have a drink in the room.
Like I said, only small things, but altogether could have made it better for us.

Room Tip: I would probably go back but get a larger room. We had a standard King Size, but found we were on t...
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redc0w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Verona - Fiera, responded to this review, 11 August 2012
Dear Redc0w,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your wonderful comment regarding our hotel staff.

However, We’re sorry about limited mirror in your room, small wardrobe space and the poor housekeeping. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
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English first
Chicago, Illinois
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2012

Modern, stylish hotel with nicely designed rooms. Opened only recently (Spring 2011?). Only downside is the location, approx. 4km south of Piazza Bra. Need a cab to get to the city center (approx. 12-15 EUR). Friendly and helpful staff. Tip: stay away from the outrageously priced bar food (15 EUR for a club sandwich?!).

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldTravelerUC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 11 July 2012

Stayed for six days in a record-breaking heatwave. It was always so pleasant to return to the cool calm of our comfortable room. The restaurant was fabulous and we had several memorable meals there. Service there and at reception was excellent - smiles, kindness and courtesy were the norm. A far cry from the service culture in Italy of only a few years ago which was characterized by surliness and disinterest. Airy lobby, rooftop solarium, modern design aesthetic - all in all a very pleasant stay. Two niggles : 15 Euro/day for wifi(!) and why no hooks or towel holders in the bathrooms?

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eminvancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FLORIDA
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2012

We stayed there one night to see Verona. Everything was immaculate. The staff was very friendly and helpful. Shuttle service is available or you can take a bus into Verona.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TRAVELING315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 9 July 2012

Arrived 21/06/12 the receptionist ( brunette lady)was exceptional showing us how to get around recommending places to see and eat she is an asset to this hotel, the hotel was spotless and modern with plenty of space and access to the centre of Verona was easy

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riridog12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 July 2012

Good hotel, excellent room and bathroom. Superb breakfast.
Not very close to the centre and the free bus service is not very frequent (every hr, last trip is at 8pm).
Free outside car park... if you wanna underground parking space have to pay... not good!
There is a nice sanarium with indoor swimming pool and steam room and solarium.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giomaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level 6 Contributor
170 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 4 July 2012

Warm Welcoming staff with excellent rooms as IHG Quality. The location is not in the centre but we chose this hotel due to the comforts we expected and they met all our expectations and beyond.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexmeccti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Verona - Fiera

Property: Crowne Plaza Hotel Verona - Fiera
Address: Via Belgio 16, 37135, Verona, Italy
Phone Number:
Region: Italy > Veneto > Province of Verona > Verona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 79 Hotels in Verona
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Hotel Verona - Fiera 4*
Number of rooms: 160
Reservation Options:
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