As many have covered the high quality of the hotel in the other reviews, my comments are more for the hotel. We knew the hotel location prior to arrival so were ok that it was out of town as we had a car and knew about the shuttle, however, when we tried to book the shuttle (so we could go into town so my husband could have time off driving) it was full. Basically, if you have a hotel out of town, and offer a shuttle service, you really need to ensure that you have the capacity to service the guests needs for this.
Second, as with others in the Crowne chain, there is a strong focus on a good nights sleep. Very well designed drapes to keep out the light, comfortable pillows and beds, and even aromatherapy sleeping pillow sprays and oils, HOWEVER, this was then totally spoilt by having an overly bright night light next to the toilet with a frosted glass bathroom door. The light was too bright for a sleeper who needs darkness and there was no way to turn it off. Please either change the wattage of these lights or have them on a switch to turn off.
Breakfast was the standard buffet fare. Please add salt and pepper to each of the tables.
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