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“Great position, fair accommodation, poor restaurant”
Review of Due Torri Hotel

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Due Torri Hotel
Ranked #6 of 79 Hotels in Verona
Certificate of Excellence
LONDON, ENGLAND
Level Contributor
164 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
“Great position, fair accommodation, poor restaurant”
Reviewed 12 July 2014

The Due Torri Hotel has, arguably, the best position in town. You are a short walk from everything : shops, churches, the Arena, the tourist attractions and many popular restaurants and cafes.
The rooms are comfortable, well decorated and tastefully furnished, but slightly small for the price, while the bathrooms are very small for such a grade of hotel. Beds and bedding are good with a comfortable quality mattress.
The public areas are grand, if a little dark in places, and are spacious and marbled. The whole effect is that the hotel feels like a stately home. But, just like a stately home, it has very little warmth in its atmosphere. In fact, the large public lounge is almost permanently deserted, despite the hotel being full when I stayed. People come in to sleep and to breakfast, but not for much else.
Sadly, the hotel doesn't have many facilities, it charges heavily for parking, and its free wifi is a little slow at times, but adequate for email.
The breakfast buffet is served in an attractive location on the ground floor and boasts a good selection of basic items - but nothing exceptional - and is served until 10:30 ( in case you are a late riser like me ).
There are so many restaurants in town that most people choose to dine out, but this hotel does boast a rooftop terrace grill restaurant, which sounds an ostensibly attractive proposition.
I can confirm that it is indeed a pleasant enough setting, with a view across the rooftops in all directions; but that's all that is good. While the service was prompt for our table and the one other table that was occupied, the food was very poor indeed. The appetizers were just plates of salami, ham and so on, served with no accompaniment. The main courses were exceedingly limited : none of the list of 8 fish on the menu were available, with only a fritto misto offered, or a 'lumberjack fish'. Anybody heard of that one? I didn't risk it.
The various grilled meats were poorly cooked, greasy and tough, while again the accompaniment was very deficient, with no real choice. The wine was fine, but expensive, as was the whole meal; in fact it was very expensive at about double the cost of most independent restaurants in town. All in all, it proved to be very poor value for such sub-standard food.
In conclusion, this hotel has a fantastic position in Verona, but in every other way is quite average, so seems a little expensive for what you get. The rooftop restaurant is to be avoided.

Room Tip: Ask for a view
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Toofastcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Due Torri Hotel, responded to this review, 17 July 2014
Dear valued Guest,

we thank you for the time you’ ve dedicated to us in writing your review on the Trip Advisor and we are pleased to read that you appreciated our location, public areas, rooms and quality of our furnishings. Sometimes they can appear a little small but our 14th century palace has a lot of restrictions imposed by Superintendence of Cultural Heritage.
I am sorry that you think that our valet service parking is expensive but it’s absolutely cheaper than a lot of 4/5 stars city center hotels.
With pleasure you tasted service level and the kindness of our staff. Our team is constantly dedicated to the care and welcome of all our Guests. Despite the fact that you considered the Panoramic Terrace an amazing beautiful and charming place, you perceived the choice poor but on the aperitif you could always find also Oyster Gillardeau selection Cadoret, Caviar Tradition Maison Prunier original, Nebraska Buffalo’s Carpaccio, Foie Gras Terrine with Champagne and Black Pepper, about fish we report on menù that to preserve the best quality for our guest we use only wild fish that is subject to availability of market and that day we had “amberjack”, octopus, Blue Tail King Prawns and a mixed grill of 5 different fishes.
Opinions and feed back from all our valued clients represents for us the most important source for improvement and they give value to our job. Therefore, kindly contact me directly and I would be more than pleased to personally further assist you in order to give a second chance to our Due Torri Hotel, Cordially,

Silvano De Rosa
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
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Boston, Massachusetts
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 29 June 2014

Not sure if you can be better located in such grand and impressive style elsewhere in Verona. Old world place showing some age but marble bathroom was HUGE, room was comfortable and spotlessly clean, public rooms impressive, and service levels very high, caring and efficient. Breakfast is impressive and buffet served in a beautiful room, with a very responsive, albeit somewhat standoffish, staff.
The front desk/doormen staff were great. Caring, helpful, and gave great advice on best things to see and do.
Loved Verona and the Due Torri is a special Verona place.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tallmantraveling49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore vendite at Due Torri Hotel, responded to this review, 21 July 2014
Dera valued guests,

thank you for your kind review published on TripAdvisor. We are pleased to know that your stay at the Due Torri Hotel has been up to your expectations and desires and that you have been able to well appreciate the beauties of our pleasant city also thanks to the strategic position of our Property, the beauty of our Medieval Palace, the comfort of your accommodation and the kindness of our staff, who is fully committed to the care of our guests, above all else. Opinions and feed back from all our valued clients represents for us the most important source for improvement and they give value to our job. Therefore, kindly contact me directly and I would be more than pleased to personally further assist you in order to make your next stay even more unique! Cordially,

Giovanna Fongaro
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yanbu
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 June 2014

The hotel is worth the money it was very clean very nice and luxury they chose for us the best room with a nice view (room 109) staff were very helpful and very supportive especially the Egyptians guy Ahmed who explained for us the history of the place and guid us to the best location to visit. I highly recommend the hotel for one want to have nice stay in verona . I appreciate all the staff for making our staying such enjoyable moments.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dossary2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore vendite at Due Torri Hotel, responded to this review, 21 July 2014
Dera valued Guest,
we would like to thank you for your kind review regarding the Due Torri Hotel. We are happy to read that you have spent a beautiful stop in our pleasant Verona and that you have well appreciated the services of our Structure and the courtesy of our Staff, in particular of our colleague Mr Ahmed. We are also very pleased to hear that you enjoyed and appreciated your accommodation so much and we hope to have you as welcome Guest again on Property for some more days in order to let you discover something more about our beautiful and romantic city, wishing you a lovely day, Cordially,

Giovanna Fongaro,
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2014

Beautiful, well located hotel with warm hospitality. Staff was very courteous, warm and helpful. We ended up extending our stay!
Lovely terrace restaurant. We reached the hotel at 9.45pm. They agreed to serve us and had the most amazing meal under the stars.
The breakfast was excellent and quality of the food was very high. Don't forget to have fresh oat, barley & wheat flakes from their table top grinder with your breakfast.

Room Tip: Rooms have the old world charm, first floor has a dedicated lift
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TripTrop2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore vendite at Due Torri Hotel, responded to this review, 21 July 2014
Dear valued guest,
we would like to thank you for your accurate review on the Tripadvisor regarding the Due Torri Hotel. We are happy to read that you have spent beautiful days in our pleasant Verona and that you have well appreciated the services of our Structure and the courtesy of our Staff. We are also very pleased to hera that your experiences at the gourmet grill Restaurant on the Panoramic terrace was an amazing experience under the Stars of Verona!!!
Opinions and feed back from all our valued clients represents for us the most important source for improvement and they give value to our job. Therefore, kindly contact me directly and I would be more than pleased to personally further assist you in order to make your next stay even more unique! Cordially,

Giovanna Fongaro
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 June 2014

This has to be one of the most magnificent and luxurious hotels I have stayed in. Parts of the building date from the 12th century and the impressive marble foyer gives way to an elegant open seating area with a piano and chandeliers. Our large room (with separate dressing room) was clean and well appointed and the bed was extremely comfortable.

All the staff we met were charming, friendly and helpful and we appreciated the complementary Romeo and Juliet book at the turn down service. The breakfast buffet was wonderful - we were greeted warmly and there was a good selection of good quality food available.

Location-wise, the Due Torri Verona is ideal. It's next door to the beautiful Santa Anastasia church, near the river and moments away from streets with lots of cafes and shops.

A key advantage of this hotel is the lovely roof-top terrace where we enjoyed an early evening drink. However, it was not made clear to us that there were separate menus for the roof terrace restaurant and the downstairs restaurant. (Vegetarians will be disappointed whichever one they pick). While we were expecting the menu to be more expensive than most places in the area, we feel that the prices are set too high and the hotel is missing a trick. We can't have been the only ones to feel this way as the restaurant was empty on each and every night of our four night stay. This is a pity and I hope the hotel works to incentivize hotel residents to eat in the hotel. My only other criticism is the internet - it was irritating to have to call reception each morning to obtain the password for that day.

That said, we had a thoroughly enjoyable time at the Due Torri Verona and would visit again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharlotteAlice83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore vendite at Due Torri Hotel, responded to this review, 21 July 2014
Dear valued Guest,
thank you for your kind review published on TripAdvisor. We are pleased to know that your stay at the Due Torri Hotel has been up to your expectations and desires and that you have been able to well appreciate the beauties of our pleasant city also thanks to the strategic position of our Property, the beauty of our Medieval Palace, the comfort of your accommodation and the kindness of our staff, who is fully committed to the care of our guests, above all else. Despite the fact that you considered the Panoramic Terrace an amazing beautiful and charming place, you perceived the choice poor but on the aperitif you could always find also Oyster Gillardeau selection Cadoret, Caviar Tradition Maison Prunier original, Nebraska Buffalo’s Carpaccio, Foie Gras Terrine with Champagne and Black Pepper, about fish we report on menù that to preserve the best quality for our guest we use only wild fish that is subject to availability of market and that day we had “amberjack”, octopus, Blue Tail King Prawns and a mixed grill of 5 different fishes. And for the Vegetarian a great choice of fresh vegetables, gilled vegeterian proposal and cheese selection.
Opinions and feed back from all our valued clients represents for us the most important source for improvement and they give value to our job. Therefore, kindly contact me directly and I would be more than pleased to personally further assist you in order to make your next stay even more unique! Cordially,

Giovanna Fongaro
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falls Church, Virginia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 June 2014

Formerly a guest house for the wealthy, Due Torri Hotel is elegant; the public rooms are luxurious as are the sitting areas on each floor that are filled with beautiful antique furniture and accessories. The room was large, the breakfast buffet is good and the staff (Gioanna, Sara and Chiro) were knowledgeable, warm and most helpful. The complementary Romeo and Juliet book was a lovely touch. The location is perfect--it is literally across from the 13c-15c Santa Anastasia (largest church in Verona and beautiful), 10 minute walk to the River Adige, Piazza Elba (cafes and shops) and Piazza Dei Signoroe (near Romeo and Juliet balcony) and a little farther to the Arena. This is a definite winner!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2VeteranTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore vendite at Due Torri Hotel, responded to this review, 17 July 2014
Dear valued Guest, thank you for your kind review published on TripAdvisor. We are pleased to read that your stay at the Due Torri Hotel has been up to your expectations and desires and that you have been able to well appreciate the beauties of our pleasant city also thanks to the strategic position of our Property: near the church of Saint Anastasia, as stone’s throw from Juliet’s famous balcony, Piazza Bra and the Arena. Many thanks also for your appreciated comments about our staff, namely Sara, Giovanna and Ciro... a dedicated team for all our Guests. We hope to have you again as our welcome Guest next,

Cordially,

Giovanna Fongaro
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, California
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 June 2014

The hotel has a nice location, very comfortable spacious rooms, excellent service, friendly staff and full breakfast. One of the special features involves the terrace on the roof where you can watch the lights turn on around you in the city while you enjoy your favorite apertif or after dinner dirink. We would definately stay here again. And Veron is just a great town.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore vendite at Due Torri Hotel, responded to this review, 17 July 2014
Dear valued Guest,
thank you for your kind review published on TripAdvisor. It's a great pleasure for all our Staff reading that your shortbreak in Verona has been up to your expectations and that you have been able to enjoy nice days in the city of Romeo & Juliet also thanks to our services and the beauty of our Property. Your comments regarding the Panoramic Terrace and the lovely breakfast have been appreciated from all of us!
We hope to have you again as our welcome Guest in order to spoil you more and more . Greetings from sunny Verona!

Giovanna Fongaro
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Due Torri Hotel

Property: Due Torri Hotel
Address: Piazza Sant'Anastasia 4, 37121, Verona, Italy
Region: Italy > Veneto > Province of Verona > Verona
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Verona
#13 Romantic Hotel in Verona
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Due Torri Hotel 5*
Number of rooms: 88
Official Description (provided by the hotel):
The Due Torri Hotel is situated in the historic centre of Verona near the church of Saint Anastasia, as stone’s throw from Juliet’s famous balcony, Piazza Bra and the Arena, known throughout the world.The superb quality of the furnishings and the professional service are highly valued by its illustrious Italian and international clientele, making it the most renowned five-star hotel in Verona.The Hotel - hosted in a XIV century palace, named “Dell’Aquila” - is numbered among the historical dwelling house of the city and it’s member of “The Leading Hotels of The World”.Among the services offered by the structure, Due Torri Hotel is authorized reseller for Fondazione Arena di Verona, with the possibility to buy the tickets for Opera Festival directly by the means of our concierge or booking office ... more   less 
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Also Known As:
Due Torri Baglioni Verona
Due Torri Baglioni Hotel Verona

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