I must admit that just as I was about to write a review, I started reading the rest and then I realised that my experience completely mirrors beaubleep's below. Great location, walking distance to every major attraction (and there are a lot, Verona is a Must see in Italy for me now), all the staff that are from South Asia (Sri Lankan is my guess too) are absolutely service - oriented and friendly but always in that professional manner that one looks for in good quality hotels.
I wish I could say the same about reception staff: When we checked in, I thought I was quite unwelcome at the hotel - I mean if first impresisons especially count in Service-related industries, then on a scale of 1-5, this was a 1 at a stretch. In fairness, the experience did imporve the next few days but Gosh that was a dissapointment especially given our experience in Venice with the Ruzzini Palace.
Rooms are definitely dated, need renovation for sure. Having said that, I guess that a lot of the buildings in the historical centre must be listed so I would give the benefit of the doubt to the Hotel for not doing that as of yet.
- Official Description (provided by the hotel):
- Hotel Accademia si trova nel centro storico della citta di Verona, tra la Piazza Bra con l'Arena, che nel periodo estivo diventa capitale della lirica e la Piazza delle Erbe con la casa ed il balcone di Giulietta, famosa in tutto il mondo per l'opera di Shakespeare. Facilmente raggiungibili anche tutte le mete del divertimento posizionate nel vicino Lago di Garda.L'albergo e dotato di 94 camere, 6 sale riunioni, american bar e servizio di video sorveglianza interna. Il confort, l'atmosfera, l'efficienza del servizio accolgono nel modo migliore il cliente d'affari ed il turista piu esigente. Pur essendo l'albergo situato nel cuore della citta in zona a traffico limitato, l'accesso ai veicoli dei nostri ospiti ed a quelli degli accompagnatori e consentito senza alcuna limitazione di orario, attraverso semplice comunicazione del numero di targa della vettura al nostro personale di Ricevimento al momento dell'arrivo. Il nostro garage privato si trova a cento metri dall'hotel.The Accademia Hotel is in the center of Verona. Well placed on the via Mazzini, the hotel is in the heart of the exclusive shopping area of Verona, conveniently positioned between the Bra Square and the Arena. Nearby is the Erbe Square and Giulietta's House with its legendary balcony. The hotel has 94 bedrooms, 6 conference rooms, American bar, and internal video surveillance service. Our management takes pride in the comfort, atmosphere and efficiency of service offered to all guests, whether in Verona for business or pleasure. Although the hotel is situated in the heart of town inside the limited traffic area, access to vehicles of our guests and to those of accompanying persons is allowed without any limitation of time, through simple communication of the car plate number to our Reception staff on arrival. Our private garage is located a hundred meters from the hotel. ... more less
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