We stayed here for 3 nights in early august 2013. It was really central - perfect for the Arena which we wanted,close to the shopping area and with many great restaurants in the nearby in Piazza Bra. We had a very pleasant quiet room with really good, small but modern and very clean bathroom with excellent shower and balcony.The room had air conditioning which was good in nearly 40 degrees c.
The staff could not have been more helpful -breakfast was really almost anything you wanted - and plentiful -great coffee. They ordered a taxi and helped with cases -one slightly disabled person travelling and quite a few stairs to negotiate.
There is also a truly excellent restaurant about 15 meters up the road.
We will definitely go back.
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