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“Hotel bar without barman!”
Review of San Marco Hotel

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San Marco Hotel
Ranked #41 of 77 Hotels in Verona
Reviewed 25 August 2012

I stayed in this hotel recently in a group of 60 choral singers. It's a fairly nondescript alledgedly 4* hotel amidst boring suburbs of Verona. Those who walked into the centreof Verona in "15-20 minutes" must be very fast walkers - in 35 degree heat!
We had sung a concert near Lake Garda in 38 degree heat and got back to the hotel at about 11 pm desperate for a drink. The only member of the hotel staff on duty was the night porter. He had to issue everybody's keys, check in new arrivals, and twice was called away to repair lights in guests rooms! We were finally served with drinks after midnight! When I complained the next morning the receptionist blamed our tour manager for not warning the hotel that we would want a drink! The tour manger disputed this. I was then referred to the manger who was unapologetic and complacent. He said that we were very lucky to have got a drink at all as the bar usually closes at 11 pm. He could not be expected to staff the bar when nobody might want a drink! - in a 4* hotel! I got the impression that he had forgotten the primary purpose of a hotel, to serve guests, and was running it for his and his staff's convenience

  • Stayed: August 2012, travelled with friends
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Thank 19,967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanmarcoverona, Proprietario at San Marco Hotel, responded to this reviewResponded 1 September 2012

I was waiting for this review, for the simply reason you will find on the end (so I am sure you will read all the story...) I accepted this group for a ridicoulous price only to grant collaboration for a very good travel agency we work with, and in consideration with the fact, being a musician, I am always happy to have guests involved in the music. So, instead of a thank you for having a 4 star hotel in high season on the price of a 1 star, I had this. But never mind. There are rules (officialy stated from the local autorithy): a 4 star hotel must grant a bar service of 16 hours during the day. Starting 7 in the morning to 11 in the night, we are perfectly right. Of course if necessary we keep the bar open later, normally not during this period, as people go to the opera and do not stay in the hotel; keeping the service over 11 would be only a staff extra cost. Well organized groups take in consideration the fact they move all togheter and advise about their needs to help us and the group to get the best service. The next night, (even if they advise me only in the evening....) I organized the bar service late night for the group, and only to give an extra courtesy (not for the inconsistent claim) I left free of charge drinks during the dinner they had in hotel!! I can not really accept this comment and the final consideration that is offensive, as I am a professional both as hotel manager and musician. I spoke with the oraganizer of the performance on the famous hot night (I personally gave contacts to the agency for the concerts in Verona ) and there was ready a free drinks after the performance, but somebody told them the group was tired and wanted to go back to the hotel. And spring water is available in the minibar in all the rooms. As to say, if claming is a need, it is a need. Next time I wish you to find the right service for the price you pay, with the courtesy you deserve.
Thank you for the contribute
Maurizio Ghelli Santuliana, hotel manager, musician and luthier

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91 - 97 of 759 reviews

Reviewed 4 August 2012

  • Stayed: July 2012, travelled with family
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Review collected in partnership with Easytobook.com
Thank Denise G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 10 July 2012

I spent two night in this hotel. The hotel is not in the centre but with a short walk in around 15-20 minutes you are under the arena. The walk as well is nice as you pass throw San Zeno church and the castle. The Hotel room is spacious, the toilet nice and clean with good shower. The breakfast is with lot of offers, croissant, cold meat, scramble eggs, fruit salad, etc.. It is nice because during the summer time you can have breakfast around the swimming pool. I did not use the swimming pool but I think is nice to soak during the summer time before maybe in the afternoon go around Verona. During the opera season there is a free shuttle service to and from the arena. That it has been very usefull as the opera finish at 1:00 am. I did not use the spa, no really had time. The only bit negative the bed was bit to hard for my taste. But for the rest and price/quality I think is a nice hotel to stay.

  • Stayed: July 2012, travelled as a couple
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2  Thank Alexgourmant81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanmarcoverona, Proprietario at San Marco Hotel, responded to this reviewResponded 28 July 2012

Thank you, see you the next time!
Maurizio Ghelli Santuliana

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Reviewed 1 July 2012

This was our first time in Verona, and we wanted a nice, quiet hotel from which we could explore the city. We had a hire car, but parked it in the underground garage the first day and just walked in to the centre each time. It's only 20 minutes, and that's at an easy pace.
The hotel itself is clean and modern. Our room was compact, but didn't feel it. The shower was unbelievable, pulse jets etc. The room was air-conditioned and the bed was comfortable.
The continental breakfast was varied and everything was fresh and tasty.
All the staff we met were consistently friendly and helpful.
We had a great few days in Verona, and the hotel stay was definitely a highlight. We would like to return to the city in the future, and will definitely want to stay here again.

  • Stayed: June 2012, travelled as a couple
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3  Thank CyberByte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2012

Just returned after a weeks stay at the San Marco. We were a party of 12 visiting Verona for a wedding at Giulietta's House. We were made welcome from the minute we set foot in the hotel and the receptionist was very patient in sorting out what were quite complicated room arrangements. The rooms were lovely, both pools very clean and whilst we didn't use the spa or gym they looked fabulous.
The main reason that we would visit this hotel again is because of the staff, reception, housekeeping, bar and kitchen. Nothing was too much trouble, from replenishing food at breakfast, preparing a special buffet lunch, decorating the bride and grooms room on their wedding day and retrieving a three year old's ball from the flat roof after he threw in from the balcony!
We had a lovely time and will definitely stay again when we are next in Verona.

  • Stayed: June 2012, travelled with family
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3  Thank Hilary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanmarcoverona, Proprietario at San Marco Hotel, responded to this reviewResponded 25 June 2012

Nice family, celebrating a wedding in the city of Love, Verona. A place of the heart, not simply on the earth. Where the last part of the night could be too short to escape, as for the Shakespeare's lovers. Or better, to understand there is no other place to stay than the new family you are.
To be even the less important part in this, is a big satisfation, thank you.
Best Wishes
Maurizio

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Reviewed 2 June 2012

I've spent two nights at this hotel during a business trip to attend a conference, which was also happening within the hotel premises. Had some good time at the venue, and slept well during the night, in a comfy room with lot of available space and a clean, nice bathroom.

Breakfast was good, actually very good for Italian standards, with a pretty good selection of temperate/cold items (IE a selection of juices, yogurts, cookies, ..). I would've loved to see some more selection of hot stuff (IE crispy bacon), but I understand that's out of Italian breakfast standards, so that the available was already better than at most other places.

Staff was helpful, and most was also friendly and nice. Some folks at the lunch buffet weren't actually up with their colleagues, but my guess is that there was someone called up especially for the event, so that training wasn't as good as that of the people at front-desk. In fact, reservation process at the phone and check-in went on smoothly, always dealing with nice, efficient people. I've also been allowed for an early check-in without hassle. I've also appreciated the manager, for being around himself to make sure things were performed properly by his staff. It's good when someone not only plans things ahead well, but also measures them to verify they're actually working as expected. Good attitude!

I've had friends and colleagues sleeping at other places and, seeing my room, they recognized I had been the lucky one, with a better room and a better hotel overall.

Sorry can't say about position, since I was driven around by conference organizers. But I've had fun, I recommend this hotel.

  • Stayed: May 2012, travelled on business
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1  Thank 3pointsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Thank you. Pictures are related to a deluxe room. Standard rooms (the older ones) were refurbished completely just two month ago, bathrooms of the standard rooms are small but functionally still in good conditions. Events are much more a trouble than standard managing rooms and breakfast, and I am happy to know than the organizer will keep the same meeting by us next year, and I hope to meet you next time too.
Kind Regards
Maurizio Ghelli Santuliana, hotel manager, musician and guitar maker

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Reviewed 31 May 2012

Just back from a short break at the san marco. The room was nice and very clean! Hotel itself was always clean and tidy and was nicely decorated. The hotel was quite quiet when we were there with only a few groups of buisness travellers mainly but that was fine. It was about 20 minute walk to the centre of town but was a straightforward route so no problems. Taxi to the train station varied on 5- 10 euro depending on the driver. The staff were very friendly,the girl in the restaurant remembered our room and our drinks from a few nights previous so I was very impressed with that.The pool and garden area looked really nice but didn't really use it as were busy exploring!
Would recommend to anyone that doesn't mind not being in the centre of things and is looking for a nice friendly place to stay!

  • Stayed: May 2012, travelled as a couple
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Thank jpeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanmarcoverona, Proprietario at San Marco Hotel, responded to this reviewResponded 8 June 2012

Thank you for your rewiew about our services. We are in a difficult situation for the general crisis and your support is very important to help us in getting better service!
Verona is the city of love. I image love to be a lake from which you can take water-of-life: I wish you to always swim into it.
See you the next time in Verona!
Maurizio Ghelli Santuliana, hotel manager, musician and guitar maker

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Additional Information about San Marco Hotel

Address: Via Baldassare Longhena 42, 37138, Verona, Italy
Phone Number:
Region: Italy > Veneto > Province of Verona > Verona
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Verona
#16 Luxury Hotel in Verona
Price Range: £67 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Marco Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
Modern 4-story Hotel with framed glass front, built as an extension to a small old villa, located near city center. ... more   less 
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Also Known As:
San Marco Verona

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