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All reviews nice hotel reception staff were very helpful minutes by car short stay old town enjoyed our stay triple room air con booked this hotel bed was comfortable centre city station arena garage
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Reviewed 24 February 2017 via mobile

Nice clean place with big beds and good breakfast. Perfect for a one or two day stop. Not the best location but not too bad. Would happily return in the future. Underground car park is convenient but awkward to get in to.

Date of stay: February 2017
Trip type: Travelled on business
Thank John G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MontresorHotels, Direttore at Montresor Hotel Palace, responded to this reviewResponded 5 March 2017

Dear John G, thanks for your review. We are very happy to know that you enjoyed your stay in Verona. We hope to see you again very soon. Ciao!

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Reviewed 5 January 2017 via mobile

I spent 4 nights at the hotel with my boyfriend during Christmas period and we were given a mediocre double bedroom facing the main road so it was noisy despite the double glazed windows.
The bed was very big but they put together 2 single beds so split in the middle no ideal for a couple!
The TV the first few days was very dark and despite the effort to make it brighter it didn t work so we reported it and eventually we could watch some channels before going to bed.
The bathroom was ok, big with nice power shower but ladies be prepared for one of those horrendous hair dryer mounted to the wall with little power!
We asked for an iron board and iron to press a dress I wanted to wear for Christmas but I was told that for security they could not provide it! I was shocked! I never ever expected a 4 star hotel not to have an air dryer never the less an iron!
We found an opened bottle of sparkling water (well they drunk the water and refilled with tap water I assume as I had a sip and tasted horrendous)in the minibar and took it downstairs to reception so they would not charge us.
My list could go on as I was not happy at all.
Overall okish hotel but definitely not a 4 star!

Date of stay: January 2017
Trip type: Travelled as a couple
Thank 635danielat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MontresorHotels, Direttore at Montresor Hotel Palace, responded to this reviewResponded 23 January 2017

Dear Daniela T, thanks for your review. We are sorry to find out that your stay was not as you expected it. However, we would like to discuss some of the points you stated. As for the double bed and the noise (anyway, the road you refer to is not at all crowded during the night), for example, you could have asked the reception (as you did successfully for the TV) to change the room. There would have been no problem. For safety reasons and to avoid accidents, we do not provide iron in the room, but we offer a laundry and ironing service on request. The hotel is going to be renewed and the hairdryer will be one of the things that will be changed. Finally, we apologize so much for what happened with the water in the minibar. Apparently, a previous customer must have opened and closed the bottle so well that the maid did not notice it. We hope you to decide to come back giving us the chance to change your idea.

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Reviewed 2 January 2017 via mobile

I was looking forward to staying in this 4* hotel the room was large slightly dated tho. The bed wasn't to my taste (rock solid) but the big problem was that there's no restaurant surely a 4* must have a restaurant shouldn't most hotels have restaurant otherwise it's just a b&b/motel

Date of stay: December 2016
Trip type: Travelled as a couple
Thank McGhee10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MontresorHotels, Direttore at Montresor Hotel Palace, responded to this reviewResponded 23 January 2017

Dear McGhee10, thanks for your review. We are sorry to know that your stay did not meet your expectations. Soon we are planning a renewal project for the whole hotel. We hope you decide to be our guest again, next time you'll come to Verona. We would really like to have your second opinion.

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Reviewed 12 October 2016 via mobile

Nice four stars hotel,
Wide rooms and extra clean.
Wide variety for breakfast.
Good location.
Helpfull staff even though not a good english!!
Great view especially from the 11th or 13th floor cant remember anymore!!

Date of stay: July 2016
Trip type: Travelled as a couple
Thank patriciak298
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2016

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
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This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MontresorHotels, Proprietario at Montresor Hotel Palace, responded to this reviewResponded 8 October 2016

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