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“Great Property ... Wonderful Staff”
Review of Hotel Mastino

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Hotel Mastino
Ranked #37 of 79 Hotels in Verona
Calabasas, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Property ... Wonderful Staff”
Reviewed 26 September 2011

We arrived on a rainy afternoon and were told we'd be staying at an offsite facility. We couldn't have been more pleased. Our "suite" turned out to be a one bedroom apartment with a full kitchen on a quiet street overlooking the river. The staff provided an extra bed for our daughter, and were friendly and helpful with all our requests. We were very pleased with our stay and would most definitely stay here again.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Porto Alegre, RS
Level Contributor
128 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
Reviewed 19 September 2011

Great location, close to the Arena and all the main attractions of Verona. Spacious and comfortable, well equipped bathrooms. Breakfast and set. Competent and helpful staff.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank MHOsanai_BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genoa, Italy
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 September 2011

I booked an overnight stay in this hotel but booked the wrong night and although there was no room for the actual night it was needed (i was going to see George Michael at the Arena in Verona) they did everything in their power to make my stay wonderful. They gave my family an apartment 50 metres from the Arena with garage and breakfast in the Hotel for the same price I had originally paid even though it was my error. The apartment had all the amenities possible.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank silvana11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
irvine ca
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 September 2011

The location is very convenient. Room is a bit small but very clean. Air con is good. Bathroom has spa shower, really good after a whole day walk. Don't miss the breakfast, they are very good especially the desserts. I would give 5 star if the staffs have more smile. But overall their service is good.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank QuiQui12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herzogenaurach, Germany
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 August 2011

I wouldn't rate this hotel at all. We paid far too much for one night's stay. We chose this hotel as it is really close to the coloseum, but this is about the only good thing about it. The room was bland and small, the fuse box in the room made a really loud noise and we had to take the key out the electricity socket to get some sleep. The bathroom was tired with the toilet seat falling off. We explained these things to reception in the morning when we were checking out and they didn't even apologise, just smirked at me!! Definitely would not stay there again and would encourage you to find somewhere that actually values it's customers!

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sunnyreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_Marco_Polo, Direttore at Hotel Mastino, responded to this review, 2 September 2011
Dear Customer,
I can assure you that immediately after your claim we verified the room
situation, but we didn't find what you reported.
However, I am sorry you've thought we don't heard your claim, and I hope
you will come back and visit us to discover the quality of our service.

Greetings from Verona
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 August 2011

We stayed there two nights. Easy navigation from the railway station to hotel, but a decent walk. We smiled when we saw the location, fantastic! Had a room with a view out on to the main street, noise was not a problem. Clean and modern, including a shower with a dozen jets, really refreshing after a long day sight seeing in the heat. Staff where fairly friendly and helpful. Verona is such a beautiful place and with the location of the hotel everything was in easy reach.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lovetojetset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
164 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 23 July 2011

We arrived at 1:30 to be informed that we couldn't checkin. While we understand that rooms may not be ready, it may have been possible to complete our checkin and be given access to the room a bit latter. Rather we returned at 2 pm to join a queue. Our room was to located in an annex which was conveniently located close to the city centre. This made going to the opera very easy. Our room was comfortable and well appointed. It is a shame that the hotel staff were not a bit more creative with their procedures, first impression count.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Les101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione_Marco_Polo, Direttore at Hotel Mastino, responded to this review, 2 September 2011
Dear Customer,
I'm sorry for the waiting. When we have a large influx, sometimes
check-in procedures can last longer, as well as the preparation of the
rooms.
I'm still happy that you appreciated your accommodation, and I hope to
see you soon here in Verona!
greetings
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mastino

Property: Hotel Mastino
Address: Corso Porta Nuova 16, 37122, Verona, Italy
Region: Italy > Veneto > Province of Verona > Verona
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Verona
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Mastino 3*
Number of rooms: 33
Official Description (provided by the hotel):
In the historical centre of Verona, just few steps far from the Arena, reachable by car. ... more   less 
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Also Known As:
Mastino Hotel Verona

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