This is the most disappointing hotel stay in my life. I emailed them to book a room and they promised an early check-in since we arrive in the morning, the guy at the reception gave us a room 101 (the number tells it all) the room was single and all amenities was for one person, located obviously in an under renovation area. We were paying full rate and were expecting a nice rest and splurge before catching the ferry to Vlore from Brindisi after a night bus but alas it turned into a nightmare. The room smelled of cigarettes smoke so badly it was suffocating.
Night came and hell broke loose when some bugs started biting us in the bed. the bed side between the sheet and the bed was so dirty and full of bugs!
06:14 am we wake up on a huge sound of a drilling machine in the wall. It seems the works of renovation started, i call the reception the guy tell me no there isn't any work and i check, I go down and he says yes sorry it was a mistake, the renovation guys were not informed of our stay.
I explain the bugs issue and the room dissatisfaction,I agree that we need a late check out till 12 noon as we couldnt sleep. but from 09 till 11 they are drilling our walls non stop and the noise is insane. At 11 i call him he says well you have to check out if we are bothered by the noise. Anyhow, it was a horrible no sleep night.
The only pluses are that this place is in center indeed and the nice smiley lady at the breakfast.
I have worked in hotels for years and this was the worst unfriendly dirty place i have seen and that's impressive as Italy is known for friendly people, not to mention they are supposed to be a 4 star, a hostel room would have been better.
Overall the hotel gave us a 30€ discount on check out after we were arguing and telling the nightmare we been through with them. It was never about money as we didn't ask, a simple apology would have worked, but putting a lie over a lie and acting as arrogant was all the receptionist could offer to us, he never admitted any error. A disappointing stay and experience, what a shame!
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- Also Known As:
- Hotel Orientale Brindisi, Italy - Puglia