I booked the apartment through Buxis travel Services (Sardinia) and originally was allocated an apartment in Bouganvillea; then told that we would have to stay at another apartment next door to Gli Eucalipti. The apartment, I was told was of the same standard as those in the Gli Eucalipt complex and we could use the pool etc. I was told the apartment had a sea view, whiich we had to pay extra for. We arrived late at night and were given keys to apartment V42 - this was a few blocks from Eucalipti and was in no way the same standard - the apartment was severely damp (a paperback book started to 'curl' within ten minutes), the mattresses were wet and only someone with a serious squint would have a sea view! There was no air conditioning. On complaining to Buxis, the owners of Eucalipti moved us to another apartment , B31- again not within the Eucalipti complex but it was of a much better standard and came with air conditioning. It dd not have a sea view.
We did use the pool at Eucalipti which was goodalthough we had to complain about some local boys who came in to use the pool and created a lot of noise, gave up cheek and were spitting in pool.
When settling the bill, I pointed out that we wanted a refund for not getting an apartment with a sea view. At first I was told that we wouldn't get this because we had been moved to a 'better' apartment. I argued that we had been moved since the first apartment was not in a suitable condition. I hadn't asked to be moved to a 'better' apartment, just a suitable one. Eventually the management relented.
However I would NOT recommend booking a holiday at this complex via an agency; would not accept apartment V42 (it was no more than a dank, dismal dungeon) and I would clarify with the management exactly what you are getting before you go.
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- Also Known As:
- Residenza Gli Eucalipti Alghero, Sardinia