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“Interesting hotel in center location” 4 of 5 bubbles
Review of Mercure Catania Excelsior

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Mercure Catania Excelsior
Ranked #17 of 50 Hotels in Catania
GreenLeadersBronze level
Buenos Aires, Argentina
Level Contributor
171 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Interesting hotel in center location”
4 of 5 bubbles Reviewed 12 January 2014

We spent four nights at this great hotel in the center of Catania just 8 blocks from the beach and about six blocks from the city center where you can find a typical pizzeria or pasta restaurant. It is a stylish hotel with spacious and comfortable rooms as your bathroom. Their breakfast buffet is to highlight, plentiful and varied. You get a great value for your money. Across the square there is a Chinese restaurant with affordable prices and great variety of dishes.

Room Tip: You can get great view of Mount Etna from the rooms of the top floor.
See more room tips
  • Stayed May 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MinistryGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco C, Public Relations Manager at Mercure Catania Excelsior, responded to this review, 28 January 2014
Dear Guest,
thank you for staying in our hotel and for appreciating our facilities.
We hope to to see you soon and welcoming you in our usual manner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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839 reviews from our community

Traveller rating
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    215
    71
    35
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Rovinj, Croatia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

We stayed in this hotel for two nights the end of December as a part of our package holiday to Sicily. The hotel has a very good location and despite the rain we could easily get to all major attractions and restaurants. The rooms are large as well as beds which are very comfortable. Did not have enough time to interact with the staff but did not need as we were happy with the given. Only downside was that breakfast, although good was not very well organised, at a few occasions we needed to wait for bred, butter, the basics which in my opinion should be plenty all the time. Saying this, the hotel was fully booked.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hanselap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco C, Public Relations Manager at Mercure Catania Excelsior, responded to this review, 28 January 2014
Dear Guest,
we are very grateful for your words and for your appreciation. We always try to let our guests feel at ease, even if sometimes we fail in someways. We promise you that we will try to do our best. In this regard, we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Thomas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 4 December 2013

We stayed one night in a deluxe room upon our arrival in Sicily. I had hoped for better, but really do have to agree with some of the other reviews that staff is unfriendly and the hallways and rooms have a worn appearance and feel. I doubt we would return there.

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco C, Public Relations Manager at Mercure Catania Excelsior, responded to this review, 28 January 2014
Dear Guest,
thank you for your opinions regarding our Hotel. We are sorry for your complaints and we apologize for the inconvenience. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

The hotel very comfortable and has spacious rooms.
There is a terrraço on the fifth floor from where you can see Mount Etna.
The restaurant has a few options for dinner. I do not recommend eating at the hotel.
The breakfast is good.

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lisabarbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francesco C, Public Relations Manager at Mercure Catania Excelsior, responded to this review, 28 January 2014
Dear Guest,
we would like to thank you for your opinions about our hotel. Our structure lies in the downtown and there is a stunning Etna view from our rooms and of the whole city as well. We regret you didn't appreciate our dinner. We hope to see you again soon and will try to do our best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 15 October 2013 via mobile

Stayed 2 nights in a deluxe room. The hotel was quite run down & the corridors smelled musty. The bedrooms very tired & needed a complete make over. There was no hot water in the shower during our stay, it was little more than tepid. We had to eat in the bar area as the restaurant was only open to a group on a package tour. All in all not a great stay.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank hargar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, BC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 11 October 2013

We were very disappointed given the rating. Generally this was a terrible place. The bar is quite beautiful however that is the only thing. Reception staff were most unfriendly and not willing to help. Rooms are in bad shape. Very surprised.

  • Stayed October 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Leesheedeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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5 of 5 bubbles Reviewed 10 October 2013

The hotel location is very good since it is very comfortable to get to the bus sation or to the center in 10 -15 minutes.The staff at the reception was very welcoming,patient and nice especially Rosa.There was variety of tastey food at breakfast.The room was clean.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank malka w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Catania Excelsior

Property: Mercure Catania Excelsior
Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Region: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Catania
#13 Luxury Hotel in Catania
#14 Business Hotel in Catania
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Catania Excelsior 4*
Number of rooms: 176
Official Description (provided by the hotel):
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. ... more   less 
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Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Mercure Catania Excelsior Sicily

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