We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outdated”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Mercure Catania Excelsior
Ranked #17 of 49 Hotels in Catania
GreenLeadersBronze level
Delray Beach, Florida
Level 4 Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Outdated”
Reviewed 7 May 2014

This Hotel was a big disappointing, we had a reservation for 5 Nights buy we stayed only one. Needs a investment urgent... the rug have that typical smell of old, the showers have curtains that are too short..., the beds are small, old and too soft... The only positive comment is that the breakfast was real good. Prepare to pay for the Wi-Fi....

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juantezak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore at Mercure Catania Excelsior, responded to this review, 13 May 2014
Dear Sir,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best.
We thank you for having chosen our hotel for your recent stay in Catania
We are very sorry to know we haven’t satisfied your expectations, the reservation was for three nights, but we understood your awkwardness, so you paied only one night.
we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible.

We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
G. Sapienza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

910 reviews from our community

Traveller rating
    172
    394
    231
    75
    38
See reviews for
99
276
40
321
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Plovdiv
Level 6 Contributor
133 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 6 May 2014

Excelsior Grand is situated in the expensive part of the city of Catania.The first glimpse of the hotel let me down as the flags over the entrance were torn and worn out,but that is the only thing that is the only thing that's not taken care of.Rooms are perfect,renovated.Free I-net in lobby fast.In the room-nowhere in Italy is free /9 euro/day/.
Breakfast is elegantly served in silver pots, with proseco for good morning and a machine making fresh orange juice.
I really had a good time.Our friends who chose hotel at the beach complained of mosquitoes.
Maybe they should check the AC in room 109.Now it was spring but in summer this might be a problem

Room Tip: the back side is quiet
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VanesaPlovdiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review, 13 May 2014
Dear Mrs Vanes,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us.
We thank you for having chosen Excelsior Grand Hotel for your recent stay in Catania
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. Hotel has a good postion to visit the town.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, maintanence dept, will check the room 109.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Yours faithfully
Giovanni Sapienza


Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 1 May 2014

We found the hotel to be very clean and up to standard. The staff were pleasant. B"Fast was good.
We had a car so it was great that there was a garage.
We will recommend it and come back. Great location.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review, 6 May 2014
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us and also for all the readers of TA.


We thank you for having chosen our hotel for your recent stay in Catania, the location of the Grand hotel Excelsior is also very good to visit the center of the town.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
Giovanni Sapienza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valletta, Malta
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 15 April 2014

The Hotel was as I expected to be. Staff was very nice and kind. location of hotel is also very good if you like to visit the center. The room temp was too warm for me but as I only was there for one night I did not complained about it.

Room Tip: Room temp. was too warm for me
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank MarkV1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review, 22 April 2014
Dear Sir, we received your comments and we thank you very much for your time dedicated to write your impressions for Grand Hotel Excelsior.
We thank you for having chosen our hotel for your recent stay in Catania.
We are very happy to know we have satisfied your expectations.
In addition, we are sorry for the high tempature in your room. we are setting the AC all over in the hotel.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.

Giovanni Sapienza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sittingbourne
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 April 2014

We visited this hotel fro an evening meal based on a blog from a gourmet in the UK and expected great things. Unfortunately when we arrived the main dining room was shut (this was in September) and we had to eat in a small area near the bar. The food choice was limited and to be honest I have eaten better in Sicily and mainland Italy. We had to ask for the door to an adjoining room to be shut because we were blasted out by a disco there.
We expected business people to be staying and eating there but it appeared that the Hotel (along with many others), was making ends meet by a constant stream of coach parties who arrived like backpackers and filled the bar area before moving off to eat elsewhere or to their rooms. Over all this was a very disappointing experience. However as one of the other best rated restaurants in Catania had actually closed down it would appear that the recession has taken its toll on this city like many others..

  • Stayed September 2013, travelled as a couple
    • Value
    • Service
Helpful?
Thank goldengirl342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review, 15 April 2014
Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best.
We thank you for having chosen our hotel for your recent stay in Catania.
We are very sorry to know we haven’t satisfied your expectations.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if we havent disco pub in our hotel.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
Giovanni Sapienza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
Level 6 Contributor
235 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 2 April 2014

We booked this through an Easyjet holiday package last June. On arrival we were upgraded to a suite, no clue why but not complaining! We asked for a view of Mt Etna and were not disappointed. Breakfast was included and was nice, standard continental. Hotel staff were imformative and more than happy to give directions or recommendations for tours or restaurants.

Room Tip: Ask for a view of Mt Etna when booking, it is worth it.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RachyA1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review, 3 April 2014
Dear guest, thank so much for the time spent to write your opinion for Excelsior Grand Hotel.
we thank you for having chosen our hotel for your recent stay in Catania
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. The rooms with Etna view are very beatiful, it seems to touch the volcano.
Hoping to have the pleasure of welcoming you to our hotel once more in the next future,
kind regards
Giovanni Sapienza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ra'anana, Israel
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 March 2014

The hotel is located in a very convenient place. free parking below.The room was big.No airconditioner in this season so we kept the window open. The breakfast was excelent. eggs,vegtables,fruit, fresh orange guice, cappucino and lots of cakes. the workers were very pleasent and helped with ideas were to visit eat or shop. they gave us maps and explained how to reach and ahat is recomended,There was free internet and on the day we left they let us leave later (3 more houres) without charge.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 823yardena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Mercure Catania Excelsior, responded to this review, 2 April 2014
Dear Madame,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes.
Moreover, we thank you for having chosen our hotel for your recent stay in Catania, in Grand Hotel Excelsior, which is located in a very convenient place, and we can offer to our guests free parking inside the building.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.

We look forward to welcoming you to our hotel once more and to keep deserving your preference.

Best regards
Giovanni Sapienza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Catania hotels
UNA Hotel Palace
#3 of 49 in Catania
1,685 reviews
Borgo-Sanzio
NH Catania Centro
NH Catania Centro
#9 of 49 in Catania
1,096 reviews
Centro Catania
Katane Palace Hotel
Katane Palace Hotel
#12 of 49 in Catania
716 reviews
Show Prices
Show Prices
Show Prices
Plaza Hotel
#8 of 49 in Catania
445 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Catania Excelsior? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Catania Excelsior

Property: Mercure Catania Excelsior
Address: Piazza Giovanni Verga 39, 95129 Catania, Sicily, Italy
Region: Italy > Sicily > Province of Catania > Catania
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Catania
#13 Luxury Hotel in Catania
#14 Business Hotel in Catania
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Catania Excelsior 4*
Number of rooms: 176
Official Description (provided by the hotel):
A PRESTIGIOUS FOUR-STAR HOTEL SITUATED IN THE CITY CENTRE. Welcome to the Grand Hotel Excelsior Catania, a prestigious four-star hotel in Sicily's beautiful second city which lies in the shadow of Mount Etna. Black volcanic rock and white limestone have given Catania its own striking visual aspect, which makes it an ideal tourist destination. Our hotel is also well-adapted to meet the needs of business travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, ACCOR, Odigeo, Priceline, Agoda, TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Mercure Catania Excelsior reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excelsior Grand Catania
Hotel Excelsior Grand
Mercure Catania Excelsior Sicily

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing