Dirty room-dust, Staines, grime
Lime scale stained and grime
Unsecured safe, easy to steal, why bother filling it to allow a theft to walk of with?
Staff toilets outside room, talking and smoking from 6am onwards.
Cleaners store and office outside room- staff arriving at 6am, 7am opening up, talking moving around 1 meter from our door. Multiple Black refuse sacks stacked up and left in corridor prior to being taken to outside bins, next to our room!
Smoking staff although signs up- smell
Room next to staff entrance and car park users, allowing door to slam causing vibration to fitted wardrobe which magnified noise. Truly not a place to enjoy and relax!
Small terrace with loose uneven astro turf, green plastic sheeting on 6 feet wire fence camouflaging car park was torn and blowing loose around.
Only three hotel fitted coat hangers in Wardrobe, why bother?
Bedside light did not work so couldn't read buttons on the Safe at night without moving the table lamp. No thought or care!
Cracks in walls, with loose plaster work, just a sad and poorly managed hotel!
Was advised, our room was amongst three which had been converted in recent times, which clearly was in an area where the hotel's utilities and services are located, with different metal fire doors and general appearance, not in keeping with standards.
Hotel situated beside double dual cartridge way, sharing a forecourt of a petrol station, with a rear back drop of sea view! If your looking for quiet and good surroundings you've only got a 5050 chance!! Although this trip was booked as a package with Easyjet, I was disappointed that given the flight arrival time we were kept waiting for over two hours for our room, surely they could co-ordinate better? There was no attempt to accomodate us or others each day! The hotel seemed empty from the amount of people either in reception and at breakfast, not enough cleaning staff to both turn rooms around one thinks, and maintain the general cleanliness of the rooms!! In our six night stay we only ate breakfast once, simply was not worth bothering!
I had requested Sea View however the hotel blamed the agent Easyjet for not passing this request on although the other details were? Our room was below upper ground looking directly at the car park, and with a slight damp smell, hence flaking paint and plaster in many places!
I know this Hotel is only rated as 3 star, yet I did at least expect it to be clean, safe and comfortable. Never again!
TV had plenty of channels
Shower was powerful
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- Also Known As:
- Hotel Ognina Catania Sicily