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“Really dissapointing”
Review of Hotel Nettuno

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Hotel Nettuno
Ranked #23 of 50 Hotels in Catania
London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Really dissapointing”
Reviewed 3 July 2013

Looking through previous reviews it is very dissapointing that the same comments were being made from 2007 to 2012, the hotel is obviously not bothering to make any improvements. I was surprised to see a Trip Advisor award on display in the reception area!.
SKY box had no cable, patio door did not lock, had to get down early for breakfast, food arrived sporadically, children and relatives of staff using pool at weekends, building work going on all day at the building in front of the hotel, horrible position because of the very busy road and fairground next door, which attracts huge amounts of locals every night until 11pm and longer at weekends. Apart from 1 coffe bar there was nothing else to walk out for. We seemed to be a nuisance for the catering staff, many were very short tempered, a lot of sighing and eye rolling going on! Large parties every evening around the pool area making it uncomfortable to get to the only very small bar that was open. The larger bar in the reception area was never open. Problem also with the pool towels, their brochure indicated no charge, but 2 men at the entrance to the pool were asking 3Euros for a towel and it had to be returned at the end of the day, at one point one lady guest almost had it taken off her body! It felt uncomfortable that they were watching for you to leave so that you didn't take the towel with you!They then had the nerve to put it on my bill and try to charge me again!! This hotel is no where near a 4 Star and not a good hotel for British travellers.

Room Tip: If you have to stay here the front of the hotel does have a sea view, although you do get the noise...
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marycontrary_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (25)
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English first
Windsor, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 June 2013

We found this hotel to be reasonably comfortable, although situated by a busy main road. The main cause for complaint was the very poor selection of evening meals. For example turkey slices with boiled potatoes and slices carrots. Hardly a Sicilian speciality! No imagination shown at all. Breakfast was chaotic with far too many people chasing far too little food. On several occasions there were no cups, plates, saucers available at all. The watery scrambled egg was completely cold all the time and the hot water dispenser mostly warm. The staff were under resourced but tried their best. Felt we were treated like second class citizens in the dining room. Saga take note!

  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank BertH646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newquay, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2013

We stayed at this hotel for four nights at the end of a tour of Italy and Sicily and although we had a fabulous holiday we felt that this hotel did not live up to expectations. The quality of the food was very poor indeed although we felt that perhaps other guests were getting better food as there were a number of weddings/confirmation parties taking place and we could not imagine the Sicilians eating food of that standard. The staff did their very best and were helpful and friendly but there was a distinct lack of management to aid smooth running of the restaurant - some people at our table had already finished their meal before ours arrived, as plates were always cold food had to be eaten immediately. The pool was closed although it was warm enough to have enjoyed a swim. The hotel fronts a busy main road and there were some dubious characters hanging around outside whom we saw trying car doors and boots. The rooms were clean and comfortable, however, overall we felt that this hotel could provide a better service for their guests if the catering and management were improved upon.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brook B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern Finland, Finland
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 April 2013

Having stayed five days at Aga Hotel I moved over to Hotel Nettuno to a wonderful room with a balcony towards the sea. This hotal is more expensive than Aga but so much nicer and more confortable. The personnel is charming especially LATIFA at the reception! The food was very good - the chef even prepared for me the dishes I asked for.
A beautiful hotel by the Mediterrean - the big swimming pool opens only on the 1st of May and there is some traffic at night if you have a sea view, but enjoy the Mediterrean! Behind you have mount Etna.
My compliments to the hotel!

Room Tip: Do you want the Mediterrean and some traffic at night or Mount Etna and silence?
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  • Stayed April 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank FinlandMaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 September 2012

We were here for 6 days. We found the hotel to be spotless & all the staff very friendly & helpful.

We would however suggest that you don't request a room with a view of Etna. These rooms are at the back of the hotel. Etna can be seen (at a distance) but you do get a good view of the local supermarket!

The buffet at breakfast was excellent, good choice always available whether it was start or end of service.

We would say the hotel is within walking distance of Catania. There is a wonderful cafe/bar less than 5 mins from the hotel entrance. There are also a couple of small restuarants about 10 mins stroll away which we found to be excellent value.

At this point I am begining to wonder if we were in the same hotel as the previous reviewers!

  • Stayed August 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank Doh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2012

I am staying at this hotel at the moment unfortunately. Waste of money. The staff have no idea what is going on in the hotel, one minute the beach is open, the next its not. Facilities in the rooms are out of date or non existent. Its in the middle of a motorway or very busy noisy road with cars day and night. I had to pay a single supplement and got two twin beds when I wanted a double, its a really really bad hotel.Breakfast staff couldn't be bothered to put cutlery on the tables for breakfast or fill up coffee etc. Go elsewhere for better value. If in a conference group probably ok, if a tourist, no way. A 2 star hotel at best.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Youghal, Ireland
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 June 2012

I was here for four nights as part of a group tour on a half board basis. Breakfast was just standard and if you weren't down before 9.15 then you missed out because when food starting running out it was not replenished. Dinner the first night was fine but the second two nights were revolting. They say they are four star but not for food in my books...by a mile.

The location is a €20 taxi ride from the old town. Busy road in front but a nice view to the sea. There is a "hop on-hop off" sightseeing bus that stops close to the hotel which is only €5. There are few coffee shops and bars close to the hotel.

Room was clean and nicely furnished. Reception staff were professional but the restaurant staff were quite off-putting and it seemed like being a guest was a real ordeal for them.



...

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honeybee1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Hotel Nettuno, responded to this review, 25 June 2012
Dear Guest
We thank you for commenting your experience during your stay at the Hotel Nettuno on Tripadvisor.

Our main objective is improving day by day our service in order to satisfy better our guests through their experiences and their reviews.

We regret if in some occasions your experience with our breakfast and dinner service was not up of your expectation, although you confirmed that the first dinner was fine.

Unfortunately sometimes when there are more groups eating at the restaurant at the same time, it’s hard to keep the buffet fully replenished and with the rest of service, so we apologise if that happened in some circumstances.
Our restaurant waiters are always attentive and polite, probably the restaurant fully booked by groups at the same time created some difficulties in the service.
Please also do not underestimate the problem of communication in a foreign language (like English) that sometimes, during peak hours, for young waiters, may become a real ordeal for them, in terms of misunderstanding, confusion and waste of energy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Nettuno

Property: Hotel Nettuno
Address: Viale Ruggero di Lauria 121, 95126 Catania, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Catania > Catania > Ognina-Picanello-Stazione
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Catania
#7 Family Hotel in Catania
#15 Luxury Hotel in Catania
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Nettuno 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Nettuno Hotel Catania
Hotel Nettuno Catania, Sicily

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