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“Bad end to a pleasant holiday”
2 of 5 bubbles Review of Hotel Nettuno

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Hotel Nettuno
Ranked #21 of 50 Hotels in Catania
Coventry, United Kingdom
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Bad end to a pleasant holiday”
2 of 5 bubbles Reviewed 22 October 2013

We too stayed at this hotel as the final part of an escorted Saga tour to Southern Italy and felt it didn't live up to the overall standard of the holiday. The room was far too small for a double room, the bathroom was even smaller and the shower cubicle even smaller again. It was almost impossible to move while taking a shower especially as the door didn't fit and the bathroom then flooded. The room became claustrophobic especially as the furniture was dark brown and depressing; going out on the balcony gave an overall view of the next door supermarket car park. The electric circuits tripped regularly; the air conditioning was erratic and the beds hard.
Other large groups staying caused chaos at meal times with the waiting staff unable to replenish dishes at the breakfast buffet fast enough. Breakfast food not too bad but the fresh fruit was dreadful and the evening meals were at times disgusting.

Room Tip: Rooms at the front have a sea view
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellerF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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473 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
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English first
Cheshire, United Kingdom
Level Contributor
118 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 bubbles Reviewed 4 October 2013

We stayed at this hotel for 4 nights in September 2013 - the final part of an escorted Saga tour to Southern Italy and Sicily. We had been told that the hotel had been recently refurbished but this might have applied to the public areas but certainly not the first floor bedroom we had. We certainly had a sea view - across a busy and very noisy main road together with the view of the funfair situated right next door. The room was 'tired' with torn wallpaper, a cracked balcony window, a shower door that allowed the bathroom floor to flood on every use, no hot water one evening and electric circuits that tripped regularly.

But far worst was the food! We had a limited selection every night - a choice from 3 starters, 3 mains and 2/3 puddings. Of the starters, the pasta was okay, but the mains were a disgrace. Uninspired British canteen food of the 1960's - either overcooked or cold with vegetables either overcooked or undercooked but definitely served cold. If they were working to a budget to satisfy the tour company they were certainly saving money.

The first part of our tour was fantastic - no complaints and I have had 7 holidays in Italy and enjoyed every one until I came across Hotel Nettuno - if I could give it a minus star rating I would award them -5*.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank 64Rod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Sheffield, United Kingdom
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 2 October 2013 via mobile

3 night stay.
Good: nice friendly staff particularly reception, good views from sea view rooms, rooms nicely decorated except see below, breakfast service typically Italian with lacklustre service but adequate food.
Bad: very loud air con units on roof of hotel so high floor rooms in main block could be a problem, lifts made a crashing sound when stopping which makes it difficult to sleep, rooms need refurbishment and some TLC, location is well out of town so good restaurants are a taxi ride away.
All in all not what we had hoped for but not a bad hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjk55017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worthing, England, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 2 October 2013

ROOMS. The hotel reception promises far more than you get. The rooms are comfortable and clean, and we were lucky enough to get a side view of the sea from our balcony - some poor guests overlooked the social housing at the back. However the fittings and fixtures need attention. Guests on our tour found various problems on checking in i.e. electrics, lights, fridges, safes and TVs not working - our Sky TV didn't work. Staff are quick to carry out repairs but rooms should be properly checked over after each departure. Finishes were hanging off the light shades in our room and the quilt cover actually had wear holes in it!
FOOD: Although the breakfast wasn't bad, and staff kept an eye open to top up as needed, on an island where everything grows in cheap abundance where was the huge bowl of fresh fruit? We had this everywhere else we stayed in Southern Italy except here. The evening meal ranged from just about OK to awful as the old turkey slices and soggy carrots raised their ugly heads again. Unacceptable.
STAFF. Always pleasant and tried hard to be helpful.However, there is a management malaise afflicting this hotel - what kind of manager has a busy Saturday night off? Don't they want tourists to stay here?
POSITION: on a busy coast road, two minutes from the sea and nearest supermarket, about 4km from the old town.
Finally, I'm horrified that Saga send their ageing clientèle to Catania never mind this hotel.

Room Tip: Don't stay here - find a hotel with better ratings.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anniegetcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chappaqua, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 September 2013

We spent four days at this hotel. The hotel staff were excellent from reception to catering. The food was typical Sicilian....Delisioso. The dining staff were very accommodating to our needs. Most rooms have sea views with balcony. Our room was spacious, clean, sea view and plenty of towles. The pool is wonderful and extremely clean.
Again our stay at this hotel was wonderful.

Room Tip: Great modern hotel, but not in the center of Catania.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 3 July 2013

Looking through previous reviews it is very dissapointing that the same comments were being made from 2007 to 2012, the hotel is obviously not bothering to make any improvements. I was surprised to see a Trip Advisor award on display in the reception area!.
SKY box had no cable, patio door did not lock, had to get down early for breakfast, food arrived sporadically, children and relatives of staff using pool at weekends, building work going on all day at the building in front of the hotel, horrible position because of the very busy road and fairground next door, which attracts huge amounts of locals every night until 11pm and longer at weekends. Apart from 1 coffe bar there was nothing else to walk out for. We seemed to be a nuisance for the catering staff, many were very short tempered, a lot of sighing and eye rolling going on! Large parties every evening around the pool area making it uncomfortable to get to the only very small bar that was open. The larger bar in the reception area was never open. Problem also with the pool towels, their brochure indicated no charge, but 2 men at the entrance to the pool were asking 3Euros for a towel and it had to be returned at the end of the day, at one point one lady guest almost had it taken off her body! It felt uncomfortable that they were watching for you to leave so that you didn't take the towel with you!They then had the nerve to put it on my bill and try to charge me again!! This hotel is no where near a 4 Star and not a good hotel for British travellers.

Room Tip: If you have to stay here the front of the hotel does have a sea view, although you do get the noise...
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marycontrary_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 8 June 2013

We found this hotel to be reasonably comfortable, although situated by a busy main road. The main cause for complaint was the very poor selection of evening meals. For example turkey slices with boiled potatoes and slices carrots. Hardly a Sicilian speciality! No imagination shown at all. Breakfast was chaotic with far too many people chasing far too little food. On several occasions there were no cups, plates, saucers available at all. The watery scrambled egg was completely cold all the time and the hot water dispenser mostly warm. The staff were under resourced but tried their best. Felt we were treated like second class citizens in the dining room. Saga take note!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BertH646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Nettuno

Property: Hotel Nettuno
Address: Viale Ruggero di Lauria 121, 95126 Catania, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Catania > Catania > Ognina-Picanello-Stazione
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Catania
#7 Family Hotel in Catania
#15 Luxury Hotel in Catania
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Nettuno 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Nettuno Hotel Catania
Hotel Nettuno Catania, Sicily

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