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“Pleasant Stay”
Review of Hotel Porta Felice

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Hotel Porta Felice
Ranked #4 of 98 Hotels in Palermo
Certificate of Excellence
Reviewed 10 June 2014

The room was comfortable. The breakfast was good. The night restaurant staff was really fun. The Wi-Fi was difficult. The front desk was just always busy. If they would've had a little bit more time or more staff that might've made the stay better. The area was good we just had a hard time starting to find your way around. As I have mentioned the front desk was a little too busy to be more specific on where to go. I think I did better by emailing them as they were extremely helpful on getting a hair appointment for me. That was through email Once we got the knack of it everything was better. We had prearranged several private tours so we kept ourselves busy and enjoy palermo.

  • Stayed: April 2014, travelled as a couple
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2  Thank casakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela F, Direttore at Hotel Porta Felice, responded to this reviewResponded 19 June 2014

Dear Guest,
thanks very much for your review and your appreciation.
Unfortunately during your stay we had a problem with the wi-fi connection but the problem has been promptly solved.
We have a staff which is all day ready and happy to give smiles and assistance ...sometimes it may happen a particulary busy day, but our first care is always for guests.
Best regards and thanks again

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147 - 153 of 836 reviews

Reviewed 10 June 2014

I have very mixed feelings about Palermo as a whole, however, this hotel is a beautiful hideaway for a great value in a bustling historical city. One of the best parts of staying at this hotel was there was actually free street parking right outside the hotel! The staff was helpful enough and we were upgraded without even asking upon check in. This gave us a gorgeous living room with balcony and TV as well as a large bedroom with another balcony. The wi-fi is obviously a problem for them as it went in and out for me and i could only sign in from the living room if our suite. The breakfast was quite nice, although don't expect many savory options. My husband and I walked everywhere from this hotel, so in that way it was quite convenient. However, I would not say its the ideal neighborhood as I did not exactly feel safe walking around after dark. No worse than any other city however. We did find our favorite restaurant was literally right next door and that was quite convenient! Overall, a lovely hotel at a fantastic rate.

  • Stayed: May 2014, travelled as a couple
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2  Thank etsouris05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela F, Direttore at Hotel Porta Felice, responded to this reviewResponded 19 June 2014

Dear Guest,
thanks for the attention and for the beautiful review about our hotel and staff.
Unfortunately during your stay we had a problem with the wi-fi connection, but it has been promptly restored.
Sometimes it may happen, especially with new computer equipments !
Thanks again and best regards from all the staff

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Reviewed 2 June 2014

Firstly, I have to disagree with the previous review (Elizabeth), We stayed in Palermo at the Potra Felice for 5 nights and found the city to be full of intrigue, culture, history and vibrancy. Yes, from the outside the buildings do look unkempt but clearly this is not the case on the inside...Any door you saw open had elegant and elaborate interiors....Palermo is simply a very old city and different in culture. The hotel is stylish and immaculate, the balconies which open onto the main street are framed by beautiful fully working shutters and full length French doors. Palermo is a wonderful city which reminded me of Rome....The driving is crazy, the food beautiful and the variety of things to do in West Sicily is amazing....beautiful beaches, Greek Temples, ancient churches adorned with gold and amazing restaurants/cafes every step of the way.
Our room was large and comfortable, fresh linen, marble bathroom and quality complimentary toiletries
....Our departure was early on our final day and the hotel were more than happy to arrange an early breakfast for us (my only negative point is the slow service in clearing tables)

  • Stayed: May 2014, travelled as a couple
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1  Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela F, Direttore at Hotel Porta Felice, responded to this reviewResponded 19 June 2014

Dear Guest,
thanks for your terrific review !
We're so happy when we know that a guest has been happy and satisfied with his journey .
I apologize for the service you found not excellent in our breakfast room; sometimes it may happen a particulary caotic day, but we always try to work with a smile and attention to all our guests!
Best regards and thanks again

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Reviewed 28 May 2014

after struggling to find the hotel (walking from central station with suitcase) and being concerned at the poverty of the immediate area, the hotel & rooms were a pleasant surprise. I was on the 3rd floor with balcony (no chairs tho)& a rooftop view; the second floor rooms looked at a blank wall! no one could work the tvs or aircon without help. staff were initially remote but thawed as time went on. the restaurant on top floor has an opening roof & good views. v good food there, but service is not their strong point, surprisingly! overall ok,but Palermo is a dump,crime ridden & dirty!

Room Tip: top/3rd floor!
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  • Stayed: May 2014, travelled with friends
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Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela F, Direttore at Hotel Porta Felice, responded to this reviewResponded 19 June 2014

Dear Guest,
thanks for your review, your suggestions help us to improve our service and to do always better for our guests!
Best regards from all the staff

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Reviewed 17 May 2014 via mobile

This is a decent hotel located near city center and marina. Nice rooms and breakfast. Free Parking is available on the side streets. WiFi was a nightmare as it did not work our entire stay. Every time we asked the staff they said it would be fixed in 2 hours - this was very frustrating and annoying.

Stayed: May 2014, travelled as a couple
1  Thank Expat1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela F, Direttore at Hotel Porta Felice, responded to this reviewResponded 5 June 2014
Google Translation

Gentile Cliente,
grazie per il tempo dedicato alla nostra struttura e per la sua recensione!
Purtroppo il suo soggiorno si è svolto durante un periodo in cui, per cause a noi non attribuibili, la connessione wi-fi ha funzionato a singhiozzo e il personale ha in un certo senso anche "sperato" che il problema si risolvesse al più presto.
Speriamo di poterla riavere come nostro gradito ospite al più preso e intanto le porgiamo i nostri più cordiali saluti

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Reviewed 9 May 2014

we are here for 4 nights and everything is as expected. the rooms are modern and clean - albiet with some Italian influences that value design over function.

very good value for money and a really good breakfast.

Stayed: May 2014, travelled as a couple
Thank Patrick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela F, Direttore at Hotel Porta Felice, responded to this reviewResponded 5 June 2014

Dear Guest,
thanks for your review and your positive evaluation of our Hotel !
We try to improve ourselves every day to give our guests a reason to come back!
Thanks again and best regards

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Reviewed 7 May 2014

As a recently retired couple, we found the hotel, an ideal base to explore this fascinating city.

Nowhere is perfect - every one arrives with different expectations, but for us the combination of location, size, facilities, style, air of calm, decor, huge bed & outstanding friendliness / helpfulness of all the staff, more than made up for some of the trivial faults, that could be bigger issues for some people.

How many hotels are civilised enough to spread breakfast from 07.00 to 11.00 & offer it in a light & airy contemporary setting, with views across the rooftops to the surrounding hills?

For the size of the hotel, we found the breakfast selection of food / drinks, etc, very good.

Attentive (but unobtrusive) waiting staff keep the stocks replenished, so no matter how late you eat - you always have the same selection, (not just what has been picked over.)

We ate in the hotel one night & the food quality was very good.

Our spacious second floor room, had loads of character - a huge ceiling, the huge bed (previously mentioned,) huge shuttered double glazed to a mock balcony facing onto the narrow street. We also had a large tiled & marble bathroom, with modern shower & fixtures.

The room & all towels & bed linen, etc, were spotlessly clean.

Although the street that the hotel is on, in not a major one, it can still get noisy & on 2-nights, were were woken, in the very early hours by the "bin men" who make no concession for the time of night!

The bed was on the firm side, but the pillows were exceedingly soft!

Noemie (sorry if the spelling is wrong,) was the receptionist, on duty for most of our stay & she cheerfully sorted us out regarding room matters, bookings & general advice, all in faultless English.

We also took advantage of using the Wellness Club for a one hour package (costing 15 euro each)

We had sole use of the Sauna, Jacuzzi, Steam room, 'emotional shower' experience & relaxation area, which was a" different" and enjoyable experience, in a very calm relaxed atmosphere. Yet again the staff were helpful and friendly. We found it good value after a day's walking around the sights.

As stated at the start - the hotel is not perfect, but we thought it was a gem & ideally complimented our 4-day City break.

  • Stayed: May 2014, travelled as a couple
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Thank DWR12127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela F, Direttore at Hotel Porta Felice, responded to this reviewResponded 8 May 2014

Dear Guest,
thanks for your terrific review!
A happy guest gives us the reason to improve our daily work and to give always new smiles, relax, confort and satisfation!

Thanks again form all our staff and hope to see you again!
Best regards

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Additional Information about Hotel Porta Felice

Address: Via Butera, 35/47, 90133, Palermo, Sicily, Italy
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Palermo
#3 Luxury Hotel in Palermo
#5 Family Hotel in Palermo
#6 Romantic Hotel in Palermo
#6 Business Hotel in Palermo
Price Range: £73 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Porta Felice 4*
Number of rooms: 33
Official Description (provided by the hotel):
Situated in the heart of Palermo, in the historical city centre, a few metres from Foro Italico gardens, Piazza Marina, via Alloro and Corso Vittorio Emanuele. It is elegant and welcoming. It was built on the foundations of a XVIII century building and has been completely reconstructed. There are 30 rooms and 3 suites all equipped with satellite tv, free wi-fi connection, telephone, safe and mini bar. Breakfast and bar services are located on the top floor on a panoramic terrace from where it is possible to admire the walls of Palazzo Steri and Piazza Marina. The Wellness club, on the ground floor, offers a wide range of relaxing services from a sauna, steam bath, small pool with hydro massage, emotional showers and also many personalized beauty treatments. For meetings there is 1 room up to 25 persons and also, on request, there is a guarded parking area nearby. ... more   less 
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Also Known As:
Porta Felice Hotel
Hotel Porta Felice Palermo, Sicily

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