Arrived on a Saturday a little earlier than check-in time. They locked our bags in a room and we went walking around town for a while. The hotel is located in the old part of the city, so it has a lot of beautiful old buildings within walking distance from the hotel, and some cheap and tasty local food.
I came down with an extremely bad case of allergy (hayfever) that morning which lasted the entire 3 days we stayed at the hotel. So anyway we eventually checked in and went into a very nice modern room on the 3rd floor, with 2 windows facing the street (Via Vittorio Emanuele). By this time I was in a very poor state and went straight to bed. Around 9pm I had a rude shock when the nightlife outside began. The hotel's website mentions soundproofing of the rooms. Ha! Not true. The music and cheering of the people at the club outside across from my room just got louder and louder, and eventually stopped at 4am. I didn't sleep at all that night.
Next morning (Sunday) I asked staff if the club would be open again that night, to which they said yes. I asked to therefore move to another room, which thankfully they managed to sort out. I moved to another room on the other side of the hotel, on the 2nd floor, which was fairly quiet except for when the maids were chatting to each other in the hallway, which was no big deal. I finally managed to get some sleep while I was bedridden for the next 2 days.
By Monday morning I was feeling heaps better, but unfortunately we had to check out that day. Upon checking out, my Mastercard kept getting declined. Luckily my backup Visa worked. I still don't understand why my MasterCard didn't work, because I tried it in a shop later and had no problems.
On returning home I looked at the hotel bill, and realised they charged me for several uses of the minibars from both rooms. I hadn't even touched their bars! So paid an extra 16 Euro for nothing (about $23 AUD). Thanks guys. I blame myself for not paying more attention to the bill at check out, but it was in Italian so that probably had something to do with it.
Lastly, the staff were generally professional but not always friendly. Although I have to say I did get along with the chef guy. He couldn't speak English but in another life I reckon we would have been good mates.
Although this is a 4-star hotel, I would not come back. I recommend anyone who books here to make sure you request a quiet room away from the street.
- Official Description (provided by the hotel):
- The Hotel Palazzo Sitano is located in a fully renovated “palazzo” from the 18th century.The former convent skillfully combines traditional architecture with modern interior design in a light, airy, friendly way.The hotel’s common areas include a gorgeous arcade hall where breakfast is served, a modern bar with comfy lounge furniture, a cushy library with business stations and a small wellness area.Its 86 rooms and suites with modern amenities and comfortable beds feature mainly clear, sleek lines mixed with small playful details.The hotel is located in the heart of Palermo’s old town near the historical harbor, it is fully air conditioned and it offers a conference room equipped with modern technology. ... more less
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- Also Known As:
- Hotel Palazzo Sitano Palermo, Sicily