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“For Lack of Graciousness and Unfriendliness, this hotel excels!”

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Hotel Palazzo Sitano
Ranked #37 of 101 Hotels in Palermo
san francisco
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“For Lack of Graciousness and Unfriendliness, this hotel excels!”
1 of 5 bubbles Reviewed 15 June 2014

I strongly recommend against staying in this hotel. After experiencing concierges in Italy who consistently were helpful, welcoming and friendly, this hotel was the antithesis. It was not just one concierge, but all of them proved to be unhelpful and attitudinous. I asked one of them to confirm my plane reservation because I was not successful online and she initially refused to do so. When I told her that most concierges help guest with this, she passively aggressively indicated she would help, but never did so. That was just one example of the experiences I had at this hotel. I would not stay at this hotel again!

Room Tip: Find a better hotel with friendly concierges.
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelbug136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
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English first
Austin, Texas
Level Contributor
10 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 13 June 2014

This hotel is modern and clean but also very easy and welcoming. The location is perfect for walking all the main areas in Palermo. Right by any number of restaurants, near shopping, attractions and the beach promenade and port. Good value and nice windows opening out on the street life, without being too noisy.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 9 June 2014

The hotel is very well located, and globally well redesigned in a very modern style. But the global quality of the service is very disappointing. Nice room design but staff not very friendly, beds not soft enough, very bad quality products at breakfast, ugly pictures on the walls of the breakfast room.

Room Tip: Not on the road, it is terribly noisy especially on week ends when there is a pop orchestra at the b...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank PHYLBruxelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowborough, United Kingdom
Level Contributor
113 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 7 June 2014

A hotel in a prime location as long as you go for a room at the rear (no view but so much quieter than the rooms at the front where traffic noise can be very disturbing). However, although what has been achieved in design is truly breath-taking it is let down by the service. Front desk was fine, rooms nice and clean, but the breakfast service was a real let-down with tables not cleared and basic stuff like bread having to be requested and then after a long wait dumped on the table with no apologies. Shame as the rest was fine.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skidave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggio Calabria, Italy
Level Contributor
140 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

The hotel itself is amazing: beautiful building in the heart of old Palermo, a stone's throw away from every must see in town, friendly staff, design furniture and bathroom.. I was welcomed with a relaxing massage in the hall, which was absolutely fantastic!I would give it a 5 star, if it weren't for two main reasons. It is noisy at the weekend (you are totally happy for the location at daytime, when you can reach any place of interest in a short time) but you hate it at night, when people and pubs/restaurants nearby can be really busy and turn your sleep into a mess. The other reason is that it has no parking lot or space. As for the rest nd except for this, I was satisfied.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank valentinaconfido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piedmont, California
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 26 May 2014

While in a great location in old Palermo this hotel needs better soundproofing. If your room is on the street on a Saturday night make sure you have earplugs. There was blaring music until 1 AM and then lots and lots of street noise until 4 AM. Also the hotel in general seems like it could use some tender loving care. The breakfast was very mediocre and the hotel seems in a bit of disrepair. The front desk was very helpful with dinner reservations and other suggestions.

Room Tip: Do not get a street side room.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Amazing hotel in the heart of Palermo. VERY VERY clean and the staff is wonderful. Giorgia was always willing to assist at the front desk with recommendations and she provided me with a wonderful suggestion for a nearby restaurant. Massimo was also fantastic and made wonderful drinks, or appertivos, every evening.

The only downside is the Internet. One hour free, every 24 hours, per device, becomes a bit of a cluster and rather annoying. Simply offer Internet 'e basta.' This was hard to keep track of between my phone, iPad and laptop.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palazzo Sitano

Property: Hotel Palazzo Sitano
Address: Via Vittorio Emanuele 114, 90133, Palermo, Sicily, Italy
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Palermo
#8 Business Hotel in Palermo
#27 Luxury Hotel in Palermo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Palazzo Sitano 4*
Number of rooms: 86
Official Description (provided by the hotel):
The Hotel Palazzo Sitano is located in a fully renovated “palazzo” from the 18th century.The former convent skillfully combines traditional architecture with modern interior design in a light, airy, friendly way.The hotel’s common areas include a gorgeous arcade hall where breakfast is served, a modern bar with comfy lounge furniture, a cushy library with business stations and a small wellness area.Its 86 rooms and suites with modern amenities and comfortable beds feature mainly clear, sleek lines mixed with small playful details.The hotel is located in the heart of Palermo’s old town near the historical harbor, it is fully air conditioned and it offers a conference room equipped with modern technology. ... more   less 
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Also Known As:
Hotel Palazzo Sitano Palermo, Sicily

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