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Hotel Palazzo Sitano
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Reviews (1,330)
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All reviewsmodern designjunior suitehotel is locatedstreet noisewalking distancereception staffroom was spaciousvery nice hotelnice breakfastmain sightscentral palermoold cityvalentinaheartportcathedral
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172 - 177 of 1,330 reviews
Reviewed 25 June 2014

Only a very brief stay overnight in transit elsewhere but found the hotel clean and comfortable. Great location, room was more than satisfactory, and the staff were helpful when I really needed assistance. What more can you ask?

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Argus3953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

I strongly recommend against staying in this hotel. After experiencing concierges in Italy who consistently were helpful, welcoming and friendly, this hotel was the antithesis. It was not just one concierge, but all of them proved to be unhelpful and attitudinous. I asked one of them to confirm my plane reservation because I was not successful online and she initially refused to do so. When I told her that most concierges help guest with this, she passively aggressively indicated she would help, but never did so. That was just one example of the experiences I had at this hotel. I would not stay at this hotel again!

Room Tip: Find a better hotel with friendly concierges.
  • Stayed: June 2014, travelled solo
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3  Thank travelbug136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

This hotel is modern and clean but also very easy and welcoming. The location is perfect for walking all the main areas in Palermo. Right by any number of restaurants, near shopping, attractions and the beach promenade and port. Good value and nice windows opening out on the street life, without being too noisy.

  • Stayed: May 2014, travelled as a couple
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Thank sharon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

The hotel is very well located, and globally well redesigned in a very modern style. But the global quality of the service is very disappointing. Nice room design but staff not very friendly, beds not soft enough, very bad quality products at breakfast, ugly pictures on the walls of the breakfast room.

Room Tip: Not on the road, it is terribly noisy especially on week ends when there is a pop orchestra at the bottom of the hotel
  • Stayed: May 2014, travelled with friends
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Review collected in partnership with this hotel
2  Thank PHYLBruxelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2014

A hotel in a prime location as long as you go for a room at the rear (no view but so much quieter than the rooms at the front where traffic noise can be very disturbing). However, although what has been achieved in design is truly breath-taking it is let down by the service. Front desk was fine, rooms nice and clean, but the breakfast service was a real let-down with tables not cleared and basic stuff like bread having to be requested and then after a long wait dumped on the table with no apologies. Shame as the rest was fine.

  • Stayed: May 2014, travelled with friends
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1  Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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