We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Highly reccomended”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Grand Hotel et Des Palmes
Ranked #25 of 98 Hotels in Palermo
Reviewed 11 December 2013

I stayed there for 3 nights at the start of December 2013. The hotel is very well located whithin short walking distance of Teatro Massimo and other landmarks.
The rooms are big and clean. The staff is eager to help.
Breakfast was tasty with a variety of cheeses, ham, eggs, cereal, pastries and fruit.
No vegtebales other than tomatos.

Room Tip: Some rooms have balconies that face an inner court. Do not expect a view, but no noise either.
See more room tips
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank S_1604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 20 December 2013

Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions on Trip advisor.
We thank you also for having chosen the " Grand Hotel et des Palmes " for your recent stay in Palermo.
We are very happy to have satisfied your expectations.
Thank you for you high recomendation helful for all the readers of Trip advisor.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Kind regards
Giovanni Sapienza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,544)
Traveller rating
Traveller type
Time of year
Language
  • More languages

418 - 424 of 1,544 reviews

Reviewed 9 December 2013

We got an upgrade and stayed in a beautiful suite, The hotel has some shabby areas that need revamping but when we entered the room it was palace life in the middle of Palermo. The bathroom was very good with all toiletries and the breakfast room wass also very chic although service was scarce. We only stayed one night but loved it!

  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IsabelTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 13 December 2013

Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes.
Moreover, we thank you for having chosen our hotel for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
Giovanni Sapienza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

Off season price very attractive for a hotel of this caliber. Excellent location to explore all parts of Palermo. Breakfast buffet good although coffee weak. Free wifi in lobby area but charge for wifi in room :(

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mhlegay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 13 December 2013

Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions.
We thank you for having chosen the Grand Hotel et des Palmes for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.

In addition, we thank you for your criticisms, we are working to set them right as soon as possible, may be the wifi will be in the future free of charge in all the parts of the hotel.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
Giovanni Sapienza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

Every year When I return to Palermo I always return to the Grand Hotel et des Palmes. I have over time become good friends with the older staff members who treat me like family. Consequently, it is somewhat difficult to be objective, however, my rooms have always been clean and tidy. The building does have a somewhat shabby-chic feel to it and there are areas that could do with a refurbishment but this faded glory feel is what I fine charming about the hotel. I shall return there next year on my annual visit.

Room Tip: At the back of the building to avoid the bustling Via Roma
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Kevin47Joy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 13 December 2013

Dear Customer, Thank you for your review, but above all thank you for your loyalty over the years to the Grand Hotel et des Palmes.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.

Yors faithfully
Giovanni Sapienza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

They gave me a very noisy and stuffy room, the receptionists were useless and the concierge was nowhere to be found throughout the six nights I was there. Breakfast was mediocre, the one supper I had was nothing to write home about. This hotel is 3-star at best. Palermo is a marvellous city to visit, I shall be back, but staying at a different hotel.

  • Stayed: December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank sulisbath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 22 November 2013

Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best.
We are very sorry to know we haven’t satisfied your expectations, sory if the room was noisy and stuffy.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, we are changing our windows to create all quite rooms.
We look forward to welcoming you to our hotel once more and I wanto to assure you that you will have the best attention from us.

Best Regards
Giovanni Sapienza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013 via mobile

Only an overnight stay, whilst travelling between two destinations, we stopped here. The hotel's interior is a marvel to be seen. Not faded at all, splendid in its entirety and fills one's mind of the days now past.

Our room was recently decorated, clean & equipped. Warm, the air conditioning was ineffective. The room was high enough to have the windows open without too much disruption from the streets below.

The floor we were on was being decorated, so there was some disruption. The floor plans though we're limited and it took us three tries to find our room first time. On the third occasion we had to return to reception to be escorted.

Breakfast was full continental/American style - the addition of Proseco a local delight.

Location on a busy thoroughfare provide good connection to the main station. The centre of Palermo though was littered with rubbish and the buildings faded from their original grandeur. Even still, for a traveller - a wonder.

Stayed: May 2013, travelled as a couple
Thank OliverMaxwell-Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 21 November 2013

Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions which are basic for us and for all the readers of TA.
We thank you for having chosen Grand Hotel et des Palmes, even if for one night, for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. The breakfast is buffet so our guests can have a large choice of continel or american and typicol sicilian products.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us.
We look forward to welcoming you to our hotel once more


Best Regards
Giovanni Sapienza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

I just spent six nights here. Our room was very spacious and we found the bed to be quite comfortable. It is centrally located. There is a mediocre breakfast buffet but the service is not so great. You will have to hunt someone down for coffee regularly. Once you get your cappuccino, you will find it quite delightful. The red orange juice is very good. Try it. Our bathroom smelled like a sewer. Seriously. Every day, I left the room wondering if the stench was on my clothes. There was no light in the shower. The air conditioning/heat did not seem to work the first few days but then it did. It's very difficult to tell if you have heat or air conditioning and which way to turn the dial for cold or hot. Our room, which faced the street, on the third floor had a large window with shutters that you could open. That was very nice. There were room darkening shades as well. There is a €20 per night charge for a second guest. I do not know if this applies to everyone, but it applied to us while I was at a conference. So check on that beforehand. My husband left before I did and they stopped him at the door upon his departure requesting him to pay the surcharge for those three nights, which he did.Then they tried to charge me for two of those nights again upon my departure. Thankfully I had a picture of his receipt and I finally won the argument. It was not fun and my satisfaction was not their primary goal. We will not stay here again. Upon first glance, it is a grand hotel but as others have said it is most certainly past its prime.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank floradivine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 18 November 2013

Dear guest, we received your comments and we thank you very much for your time dedicated to write your impressions.

We are very sorry to know we haven’t satisfied your expectations.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us.

We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Giovanni SApienza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palermo hotels
Politeama
Grand Hotel Wagner
Grand Hotel Wagner
#15 of 98 in Palermo
526 reviews
Massimo Plaza Hotel
#6 of 98 in Palermo
553 reviews
Tribunali
Grand Hotel Piazza Borsa
Show Prices
Show Prices
Show Prices
Politeama
Artemisia Palace Hotel
Artemisia Palace Hotel
#5 of 98 in Palermo
721 reviews
Palazzo Brunaccini
#17 of 98 in Palermo
563 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel et Des Palmes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel et Des Palmes

Address: Via Roma 398, 90139, Palermo, Sicily, Italy
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Palermo
#21 Romantic Hotel in Palermo
Price Range: £70 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel et Des Palmes 4*
Number of rooms: 177
Official Description (provided by the hotel):
LOCATED IN THE HISTORICAL CENTRE OF PALERMO, SICILYFounded in 1874 and renovated in 1907 by one of the great masters of the Art Nouveau Style, Ernesto Basile, the exquisite Grand Hotel Et Des Palmes hotel exudes historical charm. Grand decor of marble floors and antiques combine nicely with very latest technology to make your stay a memorable one. The recently restored restaurant, bar and banquet room can host all your personal and professional events in great style turning them into unforgettable moments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Agoda, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, getaroom.com, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Grand Hotel et Des Palmes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Palermo
Grand Hotel Et Des Palmes Palermo, Sicily

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing