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“Faded Palermitan Glamour”

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Grand Hotel et Des Palmes
Ranked #23 of 98 Hotels in Palermo
Reviewed 7 February 2014

The Grand Hotel et Des Palmes is a gorgeous relic of a bygone era. The location is excellent, the breakfast (room and menu) amazing, and the staff (generally) very friendly. Extraordinarily detailed and decorated public areas make returning from a day’s touring delightful. The reception rooms are literally fabulous (and you are strongly recommended to explore the hotel). There is no doubt the place has seen much better days (and hopefully will be restored one day) but it is beautiful, charming and unpretentious. Overall it is very much like the city of Palermo itself.
Do not stay here if you cannot tolerate a slightly decrepit and tattered environment, and crave perfection. But if you can-embrace and enjoy the experience!

Room Tip: A room facing the internal courtyard will be quieter.
  • Stayed: January 2014, travelled as a couple
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Thank R D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 13 February 2014

Dear sir, than you very much indeed, for your comments and we thank you very much for your time dedicated to write your impressions.

We thank you for having chosen the Grand Hotel et des Palmes for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
The hotel is really alittle slightly decrepit and tattered environment, but in the same time full of history.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Kind regards
Giovanni Sapienza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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371 - 377 of 1,439 reviews

Reviewed 15 January 2014

We stayed for 3 nights in Palermo. Ideal point to visit d the west of Sicily. Very good hotel. Centrally located. We had booked a superior room. First night was very noisy. We asked for a more quiet room, and no problem to get a really nice, quiet room. The staff is veryexerted to fulfill evry wish.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank daniele-24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 16 January 2014

Dear Guest,
we thank you very much for your time dedicated to write your impressions regarding the Grand Hotel et des Palmes.
Yours appreciated comments are basic for us, both to be able to grow and as exhortation to do our best day by day.
The hotel is locatedin anideal point to visit the town and also the west of sicily.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us, thank you from my staff
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Kind regards
Giovanni Sapienza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

This is a lovely, historic hotel, quite centrally placed in Palermo. We found the staff very helpful, the breakfasts ample and fine, and the dinner very good. Wifi could be accessed in the Lobby.
There are many restaurants nearby which we frequented for lunch. Most attractions in Palermo are within walking distance.

Room Tip: The room we had was spacious, quiet, with a high ceiling, somewhat luxuriously outfitted. The hotel...
  • Stayed: September 2013, travelled with family
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Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 13 January 2014

Dear Mr James,

we received your comments and we thank you very much for your time dedicated to write your impressions.
We thank you also for having chosen our hotel for your recent stay in Palermo in Grand Hotel et des Palmes.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
I am happy to know that the staff very helpful ( it is our missiion ), and that you found the breakfasts ample and fine, and the dinner very good.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Giovanni Sapienza
General Manager

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Reviewed 8 January 2014

This hotel was probably one of Palermo's finest a long time ago. Now it is showing it's age and is desperately in need of some TLC. However, it was the service, the rudeness or often lack of it which really surprised us, and if fact spoilt or first visit to Palermo.
Specifics - no tea/coffee making facilities in the room - no reply from room-service - very,very bad service at breakfast, with tables left uncleared - sometimes inedible food - no fresh orange juice - tea was self service with luke-warm water an often no tea bags - coffee had to be ordered, if you could get the attention of the waiters who seemed to be wandering around aimlessly or arguing amongst themselves - and as for trying to get a second cup! Internet was free in the lobby, if you asked for a different password each day - but was an astronomical charge to use in the room. I asked for a converter electric plug from reception and was directed to an electrical shop! (in the end I got one from the chambermaid.) I could go on and on although, in fairness, I have to say that the housekeeping was good.
Overall, we came very disappointed with our first visit to Palermo - because of this hotel.

  • Stayed: September 2013, travelled as a couple
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2  Thank Soskis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 10 January 2014

Dear Mrs/Mr Soskis,

we received your comments and we thank you for your time dedicated to write your impressions on Grand Hotel et des Palmes, which are basic for us to be able to grow and as exhortation to do our best.
We are very sorry to know we haven’t satisfied your expectations that caused also spoilt in you trip. There is no coffee or tea facilities in all the rooms. A room service is available from 7.00 am until 12.00 pm. Sorry in nobody answered when you called it. During the breakfast service there a large choice of international blend of teas on self service or asking to the waiters.
The cleanliness all over the hotel is our best focus.
I would like to better investigate on his stay, but it dates back to September 2013 and it is very difficult to find information.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible. We hope that the wifi will be in the future free of charge.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Kind regards
Giovanni Sapienza
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2013

My husband and I were there in October which is the ideal time, the weather is still warm and everything isn't so crowded.

Positives:
We originally planned to stay here for 3 nights, but we enjoyed our stay at this hotel so much we booked an extra two nights. The hotel, like the city of Palermo, is beautiful if not a little worn on the edges. The staff was extremely helpful, friendly and professional. Our room was like an oasis from the chaotic streets below. The recently remodeled bathroom was great (be sure that the room you booked has been remodeled). The bed was comfortable. The air conditioner, which we thought was broken, worked great once we got instructions from the staff. The breakfast room was amazing, and the breakfast itself was the best of any in Italy. The location makes walking to most tourist sites relatively easy. The Grand Hotel et Des Palmes truly is grand and we're looking forward to going back soon, hopefully next year.




Negatives:
The Internet was free, but you needed a new password everyday.

It seemed like there were tiger mosquitoes everywhere we went in Sicily, so we didn't want to leave our balcony door open too long. Mosquito repellant works well though.

Room Tip: If you can get a balcony it's worth it. Ask for a remodeled bathroom and specify that you want...
  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank AngelaSFCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 20 December 2013

Dear Customer
We have received your comments and thank you very much for taking the first part of his valuable time to write your impressions about their stay at the Grand Hotel et des Palmes.
 The opinion expressed by you and for us it is vital to be able to grow, and as encouragement and incentive to do better in order to give a hotel service at high levels.
We are very pleased to have met the expectations of them and left a good memory of his lived experience with us.
The strategic position of our hotel allows you to visit Palermo in the most comfortable , both with lovely walks or using public transport. Our reception staff is always very willing to assist our customers in order to make your stay enjoyable .

I hope to meet you again among our guests, as they were in the past Wagner, Oscar Wilde , Guy de Maupassant , and to continue to merit his preference
I take this opportunity to extend my sincere

Your very truly
Giovanni Sapienza

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Reviewed 11 December 2013

I stayed there for 3 nights at the start of December 2013. The hotel is very well located whithin short walking distance of Teatro Massimo and other landmarks.
The rooms are big and clean. The staff is eager to help.
Breakfast was tasty with a variety of cheeses, ham, eggs, cereal, pastries and fruit.
No vegtebales other than tomatos.

Room Tip: Some rooms have balconies that face an inner court. Do not expect a view, but no noise either.
  • Stayed: December 2013, travelled with family
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Thank S_1604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 20 December 2013

Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions on Trip advisor.
We thank you also for having chosen the " Grand Hotel et des Palmes " for your recent stay in Palermo.
We are very happy to have satisfied your expectations.
Thank you for you high recomendation helful for all the readers of Trip advisor.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.
Kind regards
Giovanni Sapienza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

We got an upgrade and stayed in a beautiful suite, The hotel has some shabby areas that need revamping but when we entered the room it was palace life in the middle of Palermo. The bathroom was very good with all toiletries and the breakfast room wass also very chic although service was scarce. We only stayed one night but loved it!

  • Stayed: October 2013, travelled with friends
    • Value
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Thank IsabelTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsapienza, Direttore generale at Grand Hotel et Des Palmes, responded to this reviewResponded 13 December 2013

Dear Guest,

we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes.
Moreover, we thank you for having chosen our hotel for your recent stay in Palermo.
We are very happy to have satisfied your expectations and to have left a good memory of your experience with us.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.


Best Regards
Giovanni Sapienza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel et Des Palmes

Address: Via Roma 398, 90139, Palermo, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Palermo
#18 Luxury Hotel in Palermo
#21 Romantic Hotel in Palermo
Price Range: £73 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel et Des Palmes 4*
Number of rooms: 177
Official Description (provided by the hotel):
LOCATED IN THE HISTORICAL CENTRE OF PALERMO, SICILYFounded in 1874 and renovated in 1907 by one of the great masters of the Art Nouveau Style, Ernesto Basile, the exquisite Grand Hotel Et Des Palmes hotel exudes historical charm. Grand decor of marble floors and antiques combine nicely with very latest technology to make your stay a memorable one. The recently restored restaurant, bar and banquet room can host all your personal and professional events in great style turning them into unforgettable moments. ... more   less 
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Also Known As:
Grand Hotel Palermo
Grand Hotel Et Des Palmes Palermo, Sicily

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