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“Grand Old Dame. A Little In Need Of A Facelift” 3 of 5 bubbles
Review of Eurostars Centrale Palace

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Eurostars Centrale Palace
Ranked #18 of 101 Hotels in Palermo
London, United Kingdom
Level Contributor
122 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Grand Old Dame. A Little In Need Of A Facelift”
3 of 5 bubbles Reviewed 5 April 2014

We arrived and were very impressed by the skill of the porter who whisked our Hertz down the lane only 10cm wider than the car to their garage for the advertised 'Free Parking' (for which they charge 15euro/day … go figure!

The lobby and public areas are very grand, just don't look too closely though, it's frayed around the edges. This grand old dame is seriously in need of a good facelift. Lifts are terribly slow.

The 'Free WiFi' is only in the lobby area, and the bandwidth is obviously very limited - 4-5 online at a time seems to be the limit. And more than a dozen frustrated guests juggling iPads, trying to be the next-one-on when the guy in the chair opposite logs off! You can, and we did, buy in-room Wifi for 5euro/day.

We were shown to a pleasant room with a modern bathroom on the second floor which faced into the narrow dark lane, where there was workmen with jackhammers working on scaffolding right outside the window. I requested a change and was shown a bright light room on the 4th which opened out onto a delightful, if very dirty, private patio. The bathroom was pre-renovation (rustic is the generous term) and both the shower and the bidet failed to drain away until I cleaned the gunge out of the plugholes! One of two lightbulbs over the mirror was out in the bathroom, but a bulb-switch with one from a wall sconce fixed that problem. Overall the room was scruffy and obviously due for the renovation that the other room had enjoyed. But hey, it was a lovely bright room, with a private rooftop terrace and without jackhammers!

Dined in the roof top restaurant, and was delighted with the service and the ambiance. The food failed to live up to the promise of the environment sadly.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mozza47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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911 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
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English first
New York City, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 2 April 2014

This is the worst hotel experience I have ever had. It's an ancient palace with ancient rooms and staff and lobby and looks nothing like the photos they post. Filthy, rundown, shabby, moldy,
dark, dingy hallways, filthy carpets, filthy walls in the room, old thin mattresses with rough wool blankets. We moved to another nearby hotel that was beautiful, clean and COOL….. and same price! You should heed the warnings in these reviews. I cannot imagine how the positive ones are real!

  • Stayed March 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Jodi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenburgh, New York
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 April 2014 via mobile

Good location, comfortable beds, helpful staff made our stay for three nights enjoyable. I recommend this hotel for those who want to say near the central rr station. Moderately priced, good beds, lots within walking distance

Stayed March 2014
Helpful?
Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 20 March 2014

The location was great. Old world charm. The staff was helpful and professional. Breakfast was very good, only one waiter, a woman was terrible, awful, rude and dismissive. But no complaints about the male staff. Especially good service was provided by an elderly male waiter at breakfast.

Stayed March 2014, travelled as a couple
Helpful?
3 Thank 2_a_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palermo, Italy
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 March 2014

Beautiful hotel, great location and very friendly staff, comfortable and nice room, excellent breakfast. The hotel lobby was also a nice place to stay, with free access to wifi and an excellent bar service.

Room Tip: we had a room on the 4th floor, near the roof terrace, which was also beautiful.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Moos480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krasnodar, Russia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

One of the best hotels in Palermo. I do not understand some irritated remarks about the hotel. If you have any experience traveling in Italy you should know that hotels in Sicily are different from seaside resorts in Forte dei Marmi, Amalfi and Capri or Grand Hotels in Rome and Milan. Do not expect luxurious chandeliers and marble bathrooms, only if it is not a couple of seaside spots in Taormina. It was my third stay in Centrale Palace Hotel and my seventh visit to Sicily. The location is superb, the staff is very polite. The standard double room I have stayed for a week was daily cleaned. The breakfast was really good - fresh fruit, salmon and mackerel, eggs, etc. They have a small fitness-room on the first floor which is not so usual for the sicilian hotels. Definitely worth visiting.

Room Tip: It is better to choose a room facing inner court. The streets are noisy starting from 7 o clock in t...
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  • Stayed February 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Igor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 January 2014 via mobile

We really enjoyed our stay in the centrale palace hotel. We arrived off a ferry at 7am tired and wanting showers and they were able to check us in straight away. The rooms were classic with nice extras like an old fashioned coat stand. Breakfast was great with scrambled eggs made to order. Reception was able to give us a good outline of the city. Would definitely recommend

Stayed January 2014, travelled as a couple
Helpful?
5 Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Centrale Palace

Property: Eurostars Centrale Palace
Address: Via Vittorio Emanuele 327, 90134, Palermo, Sicily, Italy (Formerly Centrale Palace Hotel)
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Palermo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Eurostars Centrale Palace 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Centrale Palace Palermo
Hotel Centrale Palace
Eurostars Centrale Palace Palermo, Sicily

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