I've booked a double room at the B&B Cult n' Sea Palermo in Sicily, received a confirmation and payed a non-refundable charge of 13.50 Euros with my VISA card. Upon arrival in front of the B&B which was at 1 p.m. on August 24th (we arrived shortly after at 1.30 p.m.) two rather strange guys (obviously immigrants from North Africa) stood in front of the B&B with a sheet of paper obviously waiting for the guests as the proprietor was not in the B&B herself. My name was not written on their piece of paper and so they called the "madame" as they called her and she told them that there is no reservation for us and the B&B is completely booked. The two guys were neither able to speak Italian nor English well and I suspect that these poor guys received a few Euros for waiting in front of the B&B so that "madame" can remain at home. As I speak Italian fluently I called the number given on the reservation sheet and ended up talking to "madame" personally. I've never in my life talked to another person as rude and unfriendly as this woman. She would repeat that there is no reservation at the B&B and that she has never received the amount of 13.50 Euros by anybody with my name. She told us to find another place in Palermo which is almost impossible during the month of august. She wouldn't come over to the B&B to help us, instead she told me, that she will look for another B&B and tell us. When I called her back after round about half an hour later standing in front of the B&B with the two guys she hung up the phone when she saw my number. This was an incredibly disappointing experience for us, as the three nights we booked in the B&B were our last in Sicily after a great time all around the island. I suppose I will never see the 13.50 Euros again. Luckily we found another B&B in Palermo but without the help of that woman. So I can't give any more information about the place itself.
I would like all other travellers to know about our experience. I think the so called "madame" earns her money with the reservation of rooms which she doesn't give to her guests afterwards and not only that but she obviously exploits immigrants from Africa who are seeking a job in Europe. That's not fair. Avoid this place!
- Official Description (provided by the hotel):
- B & B from the dynamic management and welcoming atmosphere that can become your base for exploring Palermo and its attractions. Art music performances seaside holidays ..... I will offer you with our services. For anyone traveling and wants to go to the Aeolian Islands there is no better location to welcome and pamper you while waiting to take your boat: we are in 800m.dal Port of Palermo. For those arriving at the train station there is nothing more comfortable: we pick ourselves ... Our professionalism and experience are at your disposal to try to meet your every need cultnsea the artist's house offers you 3 types of rooms: SUITE DOUBLE ROOM SINGLE ROOM ... more less
- Reservation Options:
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- Also Known As:
- Cult 'N' Sea - La Casetta Dell'Artista Palermo, Sicily