We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Grand Hotel Villa Igiea - MGallery by Sofitel
Ranked #2 of 101 Hotels in Palermo
Certificate of Excellence
Vienna, Austria
Level Contributor
5 reviews
5 hotel reviews
“In Style”
Reviewed 21 June 2014

For our veteran car tour of Sicily we had chosen Villa Igiea for the first and last night. 2 vintage Bentleys, 2 Rolls Royce Silver Ghosts and one Bugatti received more than a friendly welcome from Manager Giovanni Manicini and his team. We found ourseves in thew former home of Vincenzo Florio - founder of the Targa Florio - and creator of that Villa which has remained an icon of Sicilian elegance and style. Apart from the warm hospitality we enjoyed the safe haven overlooking the Golfo di Palermo.

Room Tip: chose a room with sea view
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angelika E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, 22 June 2014
Dear Guest,


We received your comments and we wish thank you for your kind words . It is very important for all of us to assure the best hospitality, service and comfort for our guests so when we receive such positive feedback, it is a confirmation that we are succeeding in our goals.

Once again, thank you and we hope to have the pleasure of your staying with us again.

Best regards,

Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,406 reviews from our community

Traveller rating
    715
    404
    161
    78
    48
See reviews for
255
737
42
121
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Chichester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014 via mobile

The hotel itself is absolutely stunning ... But you cannot get over the fact it's in a working dockyard . We go away in June every year and usually to 5 star hotels which are beautiful and friendly , however this is not the case here ... It is poorly managed and staff are rude with the exception of a few.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jake_s603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, 22 June 2014
Dear Guest,


We received your comments regarding your last stay at our Hotel and we want thank you for taking the time to write your impressions which are basic for us to be able to be able to improve and as exhortation to do our best.

We are very sorry for the disappointment expressed about our staff and we apologize if we haven't satisfyed your expectations. Rest assured that we will share your criticisms with all the people involved in order to improve our attention and quality of services provided.

We truly hope to have the opportunity to welcome you again in our Hotel

Best regards,

Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
229 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 19 June 2014

We travel around the world for pleasure about 3 months a year usually staying in 5 star hotels. Although the setting is beautiful the hotel is poorly managed. Restaurant service is extremely slow - we had to beg several times for the bill and when we got up to leave it finally arrived. Our laundry was to have been returned by 7PM and finally after several phone calls half was delivered. More phone calls and part of the other half showed up. More phone calls, wet socks were delivered about 9 PM. Air conditioning did not work. We asked to see the manager and he was to busy to come see us in reception. Room Service: one of two entrees was delivered and the other was wrong. We have recommended that our agency find other accommodations for their clients.

Room Tip: Book a room with a large balcony overlooking the marina.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mercant700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, 22 June 2014
Dear Guest,

we received your comments regarding your last stay at our Hotel and we want thank you for taking the time to write your impressions which are basic for us to be able to be able to improve and as exhortation to do our best.

We would like to give you our most sincere apologies for the disappointment expressed regarding the restaurant service, the laundry service and room service.
We assure you that the problems highlighted were forwarded to departments in charge and actions have already been taken in order to prevent that similar incidents can happen in the future to our guests.

With regard the air conditioning i would explain You what is happened.
During the period of your stay in our Hotel, we began to sense that something was not working in the air conditioning system as usual.
Our technicians have intervened noting that the centralized machines were operating according to the correct parameters.
At the same time, unfortunately, we noted that the fan coil of the rooms did not work well because some debris had entered in the cold water circuits occluding some valves that are installed.
We intervened on the system of central filters and this cleaning operation of the circuits took some time before everything returned to normal.
In order that such incidents never happened again we proceeded to install alarm systems when some debris enter into the circuit that could cause these problems.
Our technical experts of the system have secured the highest efficiency of air conditioning and that nothing similar will happen again.

Our aim is to establish a long and lasting relationship with our guests and in this regard, we hope to have the opportunity to welcoming you again at the Grand Hotel Villa Igiea in the future, to have the opportunity to regain your trust. We apologize again.

Best regards,

Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 June 2014

I stayed here for the second time this year. I spent New Years at Villa Igiea in a spacious room facing the bay, loved the fine dinner in the restaurant but also the good dinner in the bar. It was a magic stay. Hotel is very charming and old fashioned as you do not find in the north of Europe any more. Very authentic. Same for this stay were I came for business. Breakfast buffet is amazing and it is really wonderful to take it on the terrace. Free parking space, 10 minutes to the city centre by cab or bus. manager Keswan was most helpful, will be back

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Walter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, 22 June 2014
Dear Guest,


We read your comments and we are very happy that you went recently back to our hotel to spend another pleasant stay.
Nothing give us more pleasure than to hear that we left a good memory of your experience with us once again. Thank you very much for your kind words.

We look forward to welcoming you to our Hotel once more and to keep deserving your preference.


Best regards,

Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2014

This is a beautiful hotel in a wonderful setting. A very pleasant place to stay. There were a few issues, at check-in they initially couldn't find our reservation, they had confused my first and last names. The room they gave us was on the ground floor in the Yachting House, initally the safe,phone and air conditioning did not work, they sent the maintenance person to fix these issues and he was able to fix the safe and the phone, but even after a follow up call could not fix the air conditioning in the room. I ask to be moved to another room, but they would not arrange that, it was quite warm while we were there 29 Celcius and the room became quite hot and because our window was below ground level we did not feel safe leaving the window open. For a high end hotel they need to be more attentive to the issues raised by their guests. The room itself was beautiful. If you check out early in the morning be (4:00 a.m.) be aware that they lock down the building access and chain lock the front doors. Overall I recommend the hotel since it is beautiful and has a great view, but be careful that everything in the room works well.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wayne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, 17 June 2014
Dear Guest,


First of all we thank you for taking the time to write your review about your recent stay a t our Hotel.

We are sorry for the inconvenience you have suffered during your stay caused by incorrect operation of the air conditioning.

For this reason it is proper for us to explain you what were the causes of such problem.
On the 10th of June, we began to sense that something was not working in the system as usual.
Our technicians have intervened noting that the centralized machines were operating according to the correct parameters.
At the same time, unfortunately, we noted that the fan coil of the rooms did not work well because some debris had entered in the cold water circuits occluding some valves that are installed.

We intervened on the system of central filters and this cleaning operation of the circuits took some time before everything returned to normal.
In order that such incidents never happened again we proceeded to install alarm systems when some debris enter into the circuit that could cause these problems.
Our technical experts of the system have secured the highest efficiency of air conditioning and that nothing similar will happen again.
Anyway ,thanks for having recommended our hotel to all users of Tripadvisor.

We do hope you can, in the future, give us a chance to remedy and to further demonstrate our attention to customer satisfaction.

Best regards,

Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 June 2014

I wouldn't recommend staying here due to snobby staff, bad air con and facilities like wi-fi it doesn't warrant the 5 star status. We've stayed in far superior 4 star hotels. And not acceptable for our honeymoon, bad effort.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christina201416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, 16 June 2014
Dear Guest,

thank you for spending the time to write your review about your recent stay at our Hotel.

The opinions of our guests are always very useful and important for us, both to be able to grow and as exhortation to do our best.

Unfortunately we recently had problems with the air conditioning due to high external temperature. Our maintenance technicians have worked very hard to increase refrigeration air-conditioning equipment and they managed to solve everything. We ask you to accept our sincere apologies on behalf of whole staff for the inconvenience caused.
Regarding Internet , we have the possibility of free wireless on the ground floor and in the common areas

We hope to welcoming you again at The Grand Hotel Villa Igiea.

Best regards,

Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 13 June 2014

A classic grande dame of a hotel. Lovely gardens and pool area overlooking slightly unkempt marina and port in the distance. Top class fine dining on the terrace - although not quite Michelin star - , attentive and friendly service. Outstanding breakfast buffet. Good sized rooms decorated in a style respectful of the original villa. Some of the elegance is a little faded - one of our rooms had mouldy grout along the bath and the pathways around the hotel could do with a sweep.
Location could be better. At least 10 minutes outside the main city of Palermo. The hotel shuttle is a good service but too infrequent and does not run in the evening - so no getting back from town after dinner. They don't tell you to book your place so if it's full you simply can't get into town without a taxi.
You pay for what you get here. The price of bar drinks and restaurant is high, but you do get the views across the bay.
Approach to hotel (and neighbourhood) is very unkempt and downtrodden. But then so is the whole of Palermo. A city crammed full of breathtaking architecture sitting alongside the dereliction from WW2 close to the harbour and filthy streets closer to the centre.

Room Tip: Ask for a room at the front of the hotel if budget allows or at the side to avoid road noise from th...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank y0ungs4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review, 15 June 2014
Dear Guest,


First of all we thank you very much for choosing the Grand Hotel Villa Igiea for your stay. We appreciate your comment and we thank you for taking the time to write your impressions which are basic for us to maintain the high quality of our service and , where necessary, to grow and improve continuously.

We sincerely hope to welcome you once again at our Hotel very soon.

Best regards,

Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palermo hotels
Tribunali
Grand Hotel Piazza Borsa
Grand Hotel Piazza Borsa
#3 of 101 in Palermo
651 reviews
Alma Hotel
#1 of 101 in Palermo
419 reviews
Eurostars Centrale Palace
#17 of 101 in Palermo
956 reviews
Show Prices
Show Prices
Show Prices
Politeama
Artemisia Palace Hotel
Artemisia Palace Hotel
#5 of 101 in Palermo
620 reviews
Hotel Bel 3
#19 of 101 in Palermo
730 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Villa Igiea - MGallery by Sofitel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Villa Igiea - MGallery by Sofitel

Property: Grand Hotel Villa Igiea - MGallery by Sofitel
Address: Salita Belmonte 43, 90142, Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#9 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel Villa Igiea - MGallery by Sofitel 5*
Number of rooms: 122
Official Description (provided by the hotel):
A 5-STAR PALACE ON THE BEAUTIFUL COAST IN PALERMO The Grand Hotel Villa Igiea brings you a 5 star hotel experience in a sumptuous villa right on the Palermo coast, the historical capital of sun-soaked Sicily. The villa, restored by renowned Art Nouveau architect Ernesto Basile at the end of the 19th century for the Florio family, still has its original frescoes, decoration and furniture. We have added state-of-the art facilities and gastronomic restaurants for a sublime stay in Sicily. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Southall Travel, ACCOR, Ebookers, Hotels.com, Priceline, Odigeo, TravelUp, TripOnline SA, Hotel.de, Traveltool, S.L.U., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Grand Hotel Villa Igiea - MGallery by Sofitel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Hotel Palermo
Hilton Palermo
Palermo Hilton
Villa Igiea
Grand Hotel Villa Igiea - MGallery By Sofitel Palermo, Sicily

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing