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Cristal Palace Hotel
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Reviews (476)
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All reviewsvia romathe staff were extremely helpfulpleasant hotelairport busgood sizestayed nightsexcellent locationlarge roomcentral locationyogurtstar hotelminute walkcakesteatro massimofisitesheart
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60 - 65 of 476 reviews
Reviewed 31 March 2010

I enjoyed the stay here, the location was quite central, the staff were polite and the hotel was generally quite clean. The rooms were well kept and comfortable. There's not much of a bar though. We had an inclusive continental breakfast, however it had quite a limited choice. Also the lift was tiny and always took ages to come. However overall it was a good and comfortable stay and I would recommend it.

  • Stayed: June 2008, travelled with friends
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Thank SaffronSeasons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2010

Fantastic location on Via Roma right in the center of Palermo with many restaurants and great shopping nearby. Spacious room and comfortable bed, large washroom (For Italy) and good selection at cold breakfast. Quiet and good value for price. Reception was efficient and good guidebooks/map to Palermo available at reception.

  • Stayed: February 2010, travelled as a couple
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Thank thejdmba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Agoda Traveller
Reviewed 10 October 2009

  • Stayed: October 2009
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 23 September 2009

From the time we arrived there has been dissappointment after dissappointment. The initial greeting is anything but professional; the concierge was put out to serve guests being in conversation with hotel colleagues. Coupled with the blatent false advertising on the web site, where the hotel logo has 4 stars but on arrival the logo is now associated with 3 star and as i have titled it is more like a b-rated 2 star. The room window faced the services area where all you could see was pipes, ducting and emergency evacuation ladders, a great way to wake up every morning on a long anticipated holiday......NOT. The shower was not operating properly and everytime someone in the hotel flushed the toilet the shower went scoulding hot. The house keeping had no concept of being courteous as they made excessive noise slamming doors and talking loudly early in the morning. The breakfast is not worth making your way down to eat. On the other hand there are ample restaurants in the close vacinity and are of a quite high standard. To summarise do not stay at this hotel unless you are very willing to compromise and be tolerant. NEVER AGAIN!

  • Stayed: September 2009, travelled as a couple
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1  Thank KJB_Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2009

This hotel was fine. It did, however, have a great location. The internet fee's were a little high and some of the common area's needed a good scrubbing.

Stayed: June 2009, travelled with family
Thank N2PKG4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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