From the time we arrived there has been dissappointment after dissappointment. The initial greeting is anything but professional; the concierge was put out to serve guests being in conversation with hotel colleagues. Coupled with the blatent false advertising on the web site, where the hotel logo has 4 stars but on arrival the logo is now associated with 3 star and as i have titled it is more like a b-rated 2 star. The room window faced the services area where all you could see was pipes, ducting and emergency evacuation ladders, a great way to wake up every morning on a long anticipated holiday......NOT. The shower was not operating properly and everytime someone in the hotel flushed the toilet the shower went scoulding hot. The house keeping had no concept of being courteous as they made excessive noise slamming doors and talking loudly early in the morning. The breakfast is not worth making your way down to eat. On the other hand there are ample restaurants in the close vacinity and are of a quite high standard. To summarise do not stay at this hotel unless you are very willing to compromise and be tolerant. NEVER AGAIN!
This hotel was fine. It did, however, have a great location. The internet fee's were a little high and some of the common area's needed a good scrubbing.
This was one of many stops that my father and I made this summer as part of a graduation trip.
First off, I would like to echo what a few other people said: Take the bus from the airport. Some taxi driver wanted $75 to go to the hotel, when the bus was only $5 or so. Just ask the nice driver where Via Roma street is, and then ask people on the street for the hotel direction. On another note, we got around Palermo by using the sight seeing bus that picks up just a few blocks from the hotel.
The lobby is a very nice place, and the hotel itself is in a very nice part of town, with an ATM directly across the road. The staff was friendly and helpful, and they do take your passport for a short time... Do make sure you get it back quickly. There is luggage storage downstairs, a computer that you can use for a small fee, and a place to eat that we never made use of.
We actually stayed twice in this hotel. Once, we stayed for 2 nights. We left Palermo for another part of Sicily, and then returned for a final night. The first time around, we had a very large room with a great bathroom. The view was facing a building, but that was no great loss to us. The tv appeared to be like US satellite, and we were about to pick up some English channels. However, when we returned for our final night, the room appeared to be a touch smaller, and no satellite television... This was kind of disappointing. If you really are going overseas to watch tv, and want a better range of channels, I would email them and request them, because apparently not every room has them.
Overall, the staff was nice, the rooms were clean, and the location was quite good. I would love to stay here again.
I would have loved to write a review of this hotel but, unfortunately, am unable to do so. On arrival, despite a confirmed booking made weeks in advance, we were told that there was a 'problem' and that there was no room available. There was no explanation of what this 'problem' was. Without being consulted we had been been booked, by them, into the Mercure a few blocks away. There ws no offer of assistance to carry the bags back to the car. My comment, in Italian, that I was not particularly happy about this was met with a very sarcastic "mi dispiace".
However, the Mercure turned out to be a delightful hotel – very good room with a view and an excellent barman who, despite the fact that it was now around 10.30pm, rustled up some toasted sandwiches for us.
My advice - cut out the middleman and book the Mercure direct!
I agree with the other reviews. The is a nice 3 star hotel in a good location. The rooms are clean and comfortable and the staff and helpful and friendly.
Tip: If you're coming from the Airport by bus, get off at the stop in Piazza Castelnuovo (Near the corner of Via Emerico Amari and Via Roma) - it's a 5 min walk to the hotel (Note: The return bus leaves on the other side of piazza). If you stay on the bus until the train station, you'll end up having to walk back 30 mins down Via Roma.