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“Excellent location, wonderful sleep quality, disappointing maintenance”

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Hotel Principe di Villafranca
Ranked #34 of 101 Hotels in Palermo
Certificate of Excellence
Rome, Italy
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent location, wonderful sleep quality, disappointing maintenance”
Reviewed 31 March 2014

A little disappointing for a recently revamped hotel. Toilet not working properly in first room, curtain unhooked in second room. Working surfaces marked and stained. Mattress and bedding excellent. The restaurant is average. WiFi NOT FREE!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mickymaureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaBriguglia, Sales & Marketing Executive at Hotel Principe di Villafranca, responded to this review, 2 April 2014
Dear guest,

we would like to thank you for sharing you recent stay experience with the other travellers of the Tripadvisor community.
We are very happy that you enjoyed the hotel location and the amazing quality of the sleep, thanks to excellent bedding facilities, and would also like to highlight that any difference in colour of surfaces has to do with the specific characteristics of resins used in the rooms.
We also take the chance to sincerely apologize for any inconvenience you might have experienced with a reference to technical maintenance during your stay; we would nevertheless like to highlight that all issues underlined in your review, namely the water flowing noise from the flush in the first room and a non well hung curtain in the second room, was immediately looked after as soon as the room was available for maintenance. Please in the future always remember not to hesitate to contact the maintenance department through our front desk so that we can immediately look after any issue when it arises.
We hope to have you again as our guest on the occasion of your next visit to Palermo and in the meanwhile send you our kindest regards.

Giulia Briguglia
Sales & Marketing Executive, Hotel Principe di Villafranca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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  • English first
  • French first
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  • Japanese first
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  • Spanish first
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  • Any
English first
London, United Kingdom
2 reviews
Reviewed 21 March 2014

This hotel was fantastic. Location is great, tucked away down a quiet street but within walking distance of everywhere. Our room was very spacious and clean with a great bathroom.

Very friendly and helpful front desk staff - seemed to know enough to answer any questions we had about the city (bus tours, bus stop to airport etc.).

Definitely recommend this hotel to anyone looking for a reasonably priced hotel in Palermo.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hetty14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaBriguglia, Sales & Marketing Executive at Hotel Principe di Villafranca, responded to this review, 24 March 2014
Dear guests,
thank you very much for sharing your great stay experience with the other readers of the Tripadvisor travel community. We are extremely happy that you loved the property, its location and its rooms. We would also like to thank you for highlighting the friendly and professional attitude of all our staff and for recommending our property!
We hope to have soon the possibility to welcome you back at Hotel Principe di Villafranca, Palermo!
Kind regards
Giulia Briguglia,
Sales & Marketing Executive, Hotel Principe di Villafranca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2014

Driving through Palermo is not for the faint of heart, and arriving at Principe di Villafranca brought immediate relaxation with its stylish and charming interior. the room was beautiful and the only regret is we didnt have more time to enjoy the common spaces and bar. definitely recommended when visiting this gem of a city!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PETE1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaBriguglia, Sales & Marketing Executive at Hotel Principe di Villafranca, responded to this review, 28 January 2014
Dear guest,
We are so delighted to learn that you found a oasis of peace from the bustling rhythm of our beautiful city within Hotel Principe di Villafranca!Thank you so much for sharing your appreciation of the style and atmosphere of the property; we sincerely hope to have the opportunity to welcome you again at Hotel Principe di Villafranca, to continue discovering both the city and the property.
My warmest regards,
Giulia Briguglia
Sales & Marketing Executive, Hotel Principe di Villafranca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 January 2014

Fine overall, no complaints. The rooms were a tad tired / in need of a paint refresh with no hooks and little hanging space for 2 ppl, although fun/stylish decor. Good bathrooms and great toiletries. Very friendly and helpful front office staff (if not entirely knowledgeable of the area, but that was the same across most of Sicily). The one irk apart from hooks/closet space was a huge, heavy potted plant was placed on the balcony which prevented us from closing the external shutters at night. But noise levels were comparatively good - better than I expected.

Excellent new quasi independent restaurant attached - greatly enjoyed dinner one night and breakfast was good as well. Converted me to the italian "sweet breakfast". Common room was nice, although could use some mood music, and for the "cold" nights would have been nice to have the fire going.

Very civilised area; nice to start Palermo adventures in the new town. We stayed in the old town at the tail end of our Sicily trip and felt we got the order right.

Room Tip: was in the back by the parking but noise level was fine
See more room tips
Stayed December 2013, travelled as a couple
Helpful?
1 Thank viribustotis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaBriguglia, Sales & Marketing Executive at Hotel Principe di Villafranca, responded to this review, 7 January 2014
Dear Guest,

Thank you very much for your great review. I am very happy you enjoyed your stay with us at Hotel Principe di Villafranca, especially the décor of the rooms, the helpfulness of the hotel staff, the delicious cuisine of the hotel restaurant and of our breakfast buffet. We are also very happy that you enjoyed the hotel location and surroundings, just a short walk away from the old town in the elegant shopping district.
We appreciate your remarks and suggestions and wish to share that if we had known you were experiencing trouble with the room external shutters, we would have been very happy to work out the issue for you during your stay. We also wish to ensure we periodically refresh and repaint all rooms, usually during these very weeks after holidays, and that we will take your suggestions as to the common areas and rooms in very high consideration.
We would sincerely like to thank you for your review and wish to have you back as our guest on the occasion of your next stay in Palermo.

Kind regards,

Giulia Briguglia
Sales & Marketing Executive, Hotel Principe di Villafranca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 December 2013

Stylish hotel with a mix of antiques and modern furnishings that work well together. Very good beds and block out curtains. Good continental breakfast. Excellent location in good neighbourhood with many restaurants and classy shops. Close to city centre. Friendly English speaking staff. Only complaint is unreliable and unsecured WiFi. Fee for it was waived when complained about it.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keithy3242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaBriguglia, Sales & Marketing Executive at Hotel Principe di Villafranca, responded to this review, 27 December 2013
Dear Guests,
we are so delighted by your excellent review - thank you so much for writing such a detailed review of your recent stay experience with us at Principe di Villafranca, Palermo. Thank you for highlighting how much you loved the overall style and atmosphere, how comfortable the rooms are, and how much you enjoyed all the different aspects of your stay, from location to breakfast and finally the friendliness and politeness of the hotel staff. We apologize for any inconvenience you may have experienced with the wifi service: if you feel like sharing further details on this issue that we may pass on to the technical service to improve our offer, please do not hesitate to contact giulia.briguglia@thehotelsphere.com.
We hope to have the opportunity to have you again as our guests in the future, on the occasion of your next stay in Palermo, and in the meanwhile please accept our kindest regards.
Giulia Briguglia
Sales & Marketing Executive
Hotel Principe di Villafranca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
148 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 19 October 2013

Palermo is such a cultural mix that it is easy to get lost in the noise and chaos. The Principe de Villafranca is a suburban oasis with a ten minute walk to the pulse of the city. It is a small, boutique hotel big on insuring that each guest will be well taken care of. It starts at the front desk with wonderful hosts who welcome you with smiles and warmth that never leaves. All the rooms are comfortable, artistic and have all the amenities including well constructed windows that eliminate much of the street noise. The breakfast room is cute and the food, diverse and ample. My favorite area is the lounge and bar....there you can have a beverage or sink into one of the sofas and read one of the many books lining the walls of both this room, the hallway above or in your own suite. The bookshelf in my room held about 20 books in 6 different languages. What fun! I will not forget this place for several reasons...it became a retreat at the end of a long day, it had a staff that was delightfully helpful (Giulia, a thousand thanks) and it contained amenities that made me feel at home. When I left, it felt that I was saying goodbye to a family. And Angelo, I promise I will never forget you or your wonderful warmth!

Room Tip: Just ask to see your room. If it is not to your liking, they will try to accommodate you.
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LeahPhiladelphia_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaBriguglia, Sales & Marketing Executive at Hotel Principe di Villafranca, responded to this review, 22 October 2013
Dear Leah,

On behalf of all our staff I would sincerely like to express our most heartfelt thanks for the kind words and gestures you have had for all of us all throughout your stay at Hotel Principe di Villafranca, and to thank you indeed for writing this amazing review, sharing your stay experience with all the readers of the Tripadvisor travel community. We thank you for highlighting the peaceful yet central location, the warm and friendly atmosphere of the property, the elegance and style of rooms and common areas, and the attitude of all the staff, really trying to make each guest’s stay as perfect as possible.

We all look forward to have you back at Hotel Principe di Villafranca on the occasion of your next stay in Palermo and promise we will never forget you either!

Giulia Briguglia
Sales & Marketing Executive, Hotel Principe di Villafranca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dallas, tx
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 October 2013

I really enjoyed staying at this hotel. My room was large, and I loved the minimalist decor. The bed was extremely comfortable, and the bathroom was great. Breakfast was very good and there was a wide selection of items from which to choose. I noticed that one reviewer stated that he had to pay from wi-fi in his room but I did not so I am not sure what is going on with that. The connection was very reliable. The location of the hotel was also very good - nice neighborhood with restaurants, pharmacy, and a wonderful gelato shop! It is close to some of the sightseeing locations which is a plus because parking in Palermo is very dicey. I also thought the staff was extremely nice, cordial and knowledgeable about the City. I would definitely stay here again.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iloveitaly1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiuliaBriguglia, Sales & Marketing Executive at Hotel Principe di Villafranca, responded to this review, 14 October 2013
Dear guest,
thank you for sharing your recent stay experience with the other readers of the Tripadvisor community. We are really delighted to read how much you enjoyed the property, its décor, your room and bathroom, and the lovely neighbourhood where the hotel is located. Thank you also for appreciating our staff friendliness and dedication. With a view to wifi connection, I assume it was probably included in your specific room rate, as this service is fee-paying indeed, unless it is specifically included in the room rate.
We would be very happy to have you again as our guest in the future and hope to have the opportunity to welcome you again to Palermo.
Kind regards
Giulia Briguglia
Sales & Marketing Executive, Hotel Principe di Villafranca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Principe di Villafranca

Property: Hotel Principe di Villafranca
Address: Via Giuseppina Turrisi Colonna 4, 90141, Palermo, Sicily, Italy
Phone Number:
Region: Italy > Sicily > Province of Palermo > Palermo > Politeama
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#10 Business Hotel in Palermo
#11 Romantic Hotel in Palermo
#24 Luxury Hotel in Palermo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Principe di Villafranca 4*
Number of rooms: 34
Reservation Options:
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Also Known As:
Principe Di Villafranca Palermo
Principe Di Villafranca Hotel
Hotel Principe Di Villafranca Palermo, Sicily

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