At First Glance this hotel looks very clean and modern. It is in the communal areas. But our Room 112 was not to be. Firstly when I picked up the Mini bar menu it was full of dust, there was dust on the bedside hanging lights, above the wardrobe and along the skirting. Also what we notice is that the bedside table did not have a power socket above or below, so charging items in our room was a bit of a pain as there was one single socket by the door and ne single socket above the second desk. In the bathroom we found black mold on the shower hose and in the corners of the shower screen. This is not acceptable. This is due to the hose not ever being cleaned. We found the breakfast choice rather basic. The fruits were hard and not ripe and you had a choice of pineapple, watermelon and kiwi only. If you want eggs be careful as the lovely lady undercooked our fry eggs. I tried to only eat what I thought was cooked but it upset my stomach. I tried the poach egg the following day but that was worst. I didn't even touch it as it was runny and filled with water. We tried room service and we had to change our choice as that option was not available. We left our plates outside of our room and it was not collected until the afternoon of the next day. The only great thing about this hotel is the location. But since this was not our first time in Palermo we know that this is not standard across each hotel. Just very disappointed. So I wouldn't recommend this hotel as there is a clear lack of communication with front of house and back of house and this is where it lets down the service.
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- Also Known As:
- Principe Di Villafranca Palermo
- Principe Di Villafranca Hotel
- Hotel Principe Di Villafranca Palermo, Sicily