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Michelle L
Singapore, Singapore
8243
Good location, helpful staff
Review of Hotel Tonic
3.0 of 5 bubblesReviewed 6 May 2012
I stayed there for a total of 3 nights and thought the hotel was perfectly nice, the staff at the reception were very helpful and friendly, and special shout out to their barrista who made me cappucino molto caldo every morning. I walked everywhere from the hotel - and whenever I get lost, I just ask people for help. Everyone is so friendly. I love Palermo. Who knew ?
Date of stay: April 2012Trip type: Travelled with friends
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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152 - 157 of 964 reviews
Reviewed 5 May 2012

We stayed 3 nights and we really enjoyed the location (at the border of old and new town, near by shops and most turistic attractions), the staff was very friendly, room clean and confortable. Only thing negative is the poor breakfast.

Date of stay: May 2012
  • Trip type: Travelled as a couple
    • Value
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Thank Ben0itN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2012

Stayed 7 nights in March-April 2012. Spacious rooms; some of those suitable for families with children.
We liked the tiled floors, which were cleaned daily. All the premises of the hotel were very clean.Two corners off the hotel there´s one of the best confectionaries in Palermo, beautiful café Spinnato, where you could get delicious pastries, icecream, drinks etc. Daytime even light lunch. Open late night. The hotel staff was very helpful to find us good restaurants for dinner. All the restaurants they recommended to us were good or very good and not too expensive. We had a rent car and the hotelstaff arranged its parking to a nearby carage for a moderate charge.

Date of stay: April 2012
  • Trip type: Travelled as a couple
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Thank Helka L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2012

Hotel Tonic is situated on a side street a few minutes walk from a quaint piazza. Our party stayed a total of 7 nights and booked a total of 6 standard rooms. Although the rooms and bathrooms would benefit from an upgrade, the staff at reception and the entrance/hall way/staircases were certainly things to be commended. The breakfast was adequate with a good range of pastries and teas/coffees, again the staff were very helpful in the dining room/at the bar. During our stay there was no late night bar (bar closed at 6pm prompt).

Date of stay: March 2012
  • Trip type: Travelled on business
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1  Thank BeaMurr1987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2012

LOCATION. The hotel is located in a side street of Via Roma, it's about 10 minutes to walk to Teatro Massimo und about 20-30 minutes to walk to the central station (alternatively you can take a bus of course). After the shops have closed (between 6 and 8 pm) the area gets rather quiet.
If you come back to the hotel from a day trip, there is nowhere in the neighboring streets to have a coffee, buy a bottle of water or cigarettes or get a snack. As there is no bar available in the hotel either, you are best advised to buy whatever you need for the evening before you head back.

HOTEL. The hotel is not as spacious as it looks on their website. When you walk in and up a few steps, you are in front of the reception desk but there is no reception area as such, you just walk up more steps then to get to the elevator and the rooms. The corridors are very narrow and the light is constantly off so it doesn't look very inviting.

ROOM. The room I had was large with a very high ceiling and was sort of bare, no decoration except for a picture above the bed. All the furniture was wooden and the floor was tiled. It reminded me very much of the rooms in monasteries. There was a little fridge with mini-bar, without a price list, so you might want to check the prices first. The window opened to the outside of the window of another room (s. photos) so there was not much daylight, plus you got the noise of the electrical appliances outside. The room itself had air conditioning which was very loud yet efficient.
Everything was clean, so was the bathroom - this was very small -it looked as if the shower cabin had been built in subsequently- and you actually had to manoeuvre sideways between the sink and the shower opening to get in (not suitable for larger people!). You cannot move the shower head so make sure you want to get your head wet.
There weren't the usual extras like pen & paper or toiletries, Kleenex, plastic bags etc. In fact there was only a little box with a shower cap which I used, this was never replaced with a new one, so I used it for days - also the plastic cup which served as a toothbrush beaker was never replaced with a new one -which I found a bit unusual...

RECEPTION/STAFF. As mentioned elsewhere, when you arrive they want to keep your passport for at least one night - no idea why... The staff was always well-dressed and polite but in a distant, almost robot-like way. They didn't (except for one guy) show any interest or enthusiasm. Also, they had little knowledge of public transport and opening times of sights that were a bit off the normal tourist routes.
Whilst I was still there, I already received an email asking me to write a review in TripAdvisor! It seems to me the owners do a lot to attract new guests (there are also a lot of sign posts for the hotel in the streets) yet when the guests are there, they are not really interested in them.

BREAKFAST. The breakfast area is in the basement (s. photos). The good thing is there is a coffee bar where you can get whatever coffee you want freshly made. Breakfast itself is typical Italian and sufficient but could have done with a bit more variety (same one type of bread every day).

TV/INTERNET. In the room, you can only get Italian channels on TV - even though on the website it says "They all have TV, SKY, ..."! there was no SKY available so make sure you want to check this out when you don't speak Italian and want to watch other channels.
In an area near to the reception, there is a PC with Internet access which was usually occupied - the charges are 0,05 EUR per minute.

Overall, the hotel is ok, but with a frugal and unkind cold atmosphere. I paid an average of over 90 EUR per night (every day of the week has a different price, for example a Friday night costs twice as much as a Wednesday night) and I expected more for that.

Date of stay: August 2011
  • Trip type: Travelled solo
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1  Thank Kit0405
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2011

Not far from Theatre Massimo and other sites, and with a lot of shops nearby. The rooms were not very comfortable and the beds extremely hard. The breakfast room was nice and the coffee really excellent. The staff was nice and helpful.

Room tip: Rooms to the street have loud trafic noise.
Date of stay: October 2011
  • Trip type: Travelled with friends
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    • Cleanliness
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Thank Ingjerd S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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