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37 - 42 of 912 reviews
Reviewed 23 May 2017 via mobile

We stayed for 14 nights in this hotel. The hotel is perfect situated in the historical centre.From the airport, we took the bus ( 10 euro a return ticket or 6.30 euro a single ticket) and get off at Politeama stop . The hotel is at around 200 m from the bus stop. The building is recently renovated and refurbished. ( But the style is vintage so someone could be unsatisfayed- it is not at all the Ikea style). The front desk staff was very friendly and helpful: they gave us a kettle, cups, a map of the town and recommended us where to go in and around Palermo). The room was big, with comfortables beds, tv set, fridge and very very clean. The bathroom was big and clean, very well dotated with shampoo, soap, hair dryer etc.
Because the walls are very talls, the internet wifi signal was very weak ( but it wasn't a problem, because in the hall there is an ibternet point with a computer and a good signal; in plus, in many places in Palermo there is a wifi free- especially in the parks).
The breakfast was very good, in a clean and ellegant place; the breakfast team was very friendly and efficient- the hand prepared capuccino or the others sorts of coffee are extra!!!
The room keepers were very serious: every day the towels were changed, the room cleaned and every 2-3 days they changed the sheets and pillow case were changed.
Must know: 1. A big supermarket opened all the ti.e is on Via de la liberta( Carrefour)
2. A laundry self service is on Via Volturno
3. The best ice-cream ( and probabely the cheapest) is on the hotel street
4. Don't leave Palermo without visiting Cefalu ( train 11.20 euro a return ticket), Mondello (bus 2.80 euro a return ticket)and Sferracavallo ( bus 2.80 euro a return ticket).
So we wait with pleasure to return to Tonic hotel in our next trip to Palermo.

Date of stay: April 2017
Trip type: Travelled with family
4  Thank EmilM566
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hoteltonic, Direttore at Hotel Tonic, responded to this reviewResponded 29 May 2017

Dear Guest,
what a pleasure to read this extraordinary feedback from your part! We can not explain how grateful and how happy we are for your kind words about your recent experience with us.
We are trilled to learn that you had a wonderful time here at Hotel Tonic and that you enjoyed our property so much, as well as our lovely city and the surrounding areas.
That's a pleasure to hear that you loved our renovated rooms and bathrooms, that you appreciated the hotel style and decoration and that you recognized the impeccable cleaning of the entire building.
We are delighted to know that you found our staff very friendly and efficient. We do our best to meet the expectations of our guests and to satisfy their desires, so your feedback is an exceptional gratification to us.
We are also trilled to hear that you enjoyed our breakfast very much and that you had a great liking for our coffee and cappuccino.
Many thanks too for recognizing the professionalism of our housekeeping staff whose aim is to assure you the best comfort in a very clean and pleasant setting.
Many thanks again for staying with us and for sharing this detailed review, we do appreciate it.
We truly look forward to welcoming you back soon!
Best Regards,

The Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017

The hotel is in a great location, a really easy walk from every attraction and very close to supermarkets. The breakfast was really good with a great selection and really friendly staff.
There are stairs to get into the hotel which makes it really difficult with heavy suitcases. We struggled to lift our bags. The elevator is tiny and very old (doesn't feel safe) which means our two medium suitcases barely fit in with two people. The halls also echo really badly so we were woken every morning by people walking to breakfast.
The room was spacious but the floors were not clean so lying down to stretch or taking off your shoes isn't really an option. There is a desk and a window that opens with blinds that make the room great for sleeping in. A fridge is provided and they encourage you to fill it with supermarket goods that you can eat for lunch and even dinner.

The bed was fine but only one dodgy pillow was provided and no extra blankets so we didn't have a comfortable nights sleep. One of our beds didn't even have a blanket and my mum got so cold I moved her into my bed with me so she could get some sleep.
What we really hated about this hotel was the bathroom. The bathroom was so tiny that I couldn't even stretch my arms out in any direction. There was a really large modern sink that took up most of the space, the two toilets had you sitting under this sink (you could rest your arms there) and meant you had to side step between the sink and shower to wedge yourself into the tiny corner with the toilet. The shower was also incredibly tiny to the point that I had to shower with the shower door open to even fit. I couldn't wash my hair due to the lack of space, there is no spot for your soap or shampoo and the shower head was incredibly low and not adjustable unless you want to juggle it while you shower.

We were also really angry when they took our towels and never replaced them. So not only was the shower crap but we then couldn't dry ourselves. We were so angry but had to check out at 5am so couldn't even be bothered arguing over it.

In addition, the hotel says free wifi but I don't count it when the wifi doesn't work. I couldn't even load a webpage let alone do anything constructive! We were very frustrated as we couldn't Skype our family or even post on Facebook so that they would know we were there safely.

The reception staff were average as most did not speak English well and they did not know anything about the tourist attractions. We were told to visit the palace on a Sunday and that everything would be open but it opened at 10am and shut at 1pm with only the chapel even open! The Cathedral was also shut.... They knew nothing and gave really bad advice about this.

Overall we did not like staying here for even one night let alone three and would never return.

Room tip: Ask for a room with a bathroom that can actually be used
Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank orrc1601
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hoteltonic, Direttore at Hotel Tonic, responded to this reviewResponded 7 May 2017

Dear Guest,
we really want to thank you for choosing our hotel and for taking the time to post such a long and detailed review.
Firstly, we would like to reply to the positive things you said about us and then we will argue about your critics, since we had no the opportunity to do it during your stay.
We are glad to hear that the hotel location met your expectations, that you really enjoyed our rich and delicious breakfast and that you found the staff very friendly.
It saddens us to hear that you had some difficulties to climb the stairs and that you found the elevator tiny and old, but we may assure you that it is really safe.
It also saddens us to read that the room's floor was not really clean. It seems us strange, because our housekeeping staff always pays lot of attention to the hygiene and the cleaning. However, our excuses.
We are sorry to hear that you didn't find the extra blanket in your wardrobe and that you didn't receive some extra towels. It seems us really strange and we really cannot understand the reason why you didn't call the reception to report the problem and ask for help. Our reception is open 24 hours per day and our staff is always pleased to help our guests and to assure them a lovely stay.
As regards the bathroom, we would like you to know that there is just one toilet, the other one is a bidet ("a low, basinlike bathroom fixture, usually with spigots, used for bathing the genital and perineal areas"). Furthermore, it is not true that you cannot move inside the bathroom or that you cannot stretch your arms. As regards the shower, we are sorry to learn that you took it with the doors opened (it was really not necessary) and that you was not able to wash your hair, we truly don't understand the reason why. We always give the toilet amenities (soap, intimate soap, shampoo, shower cap) and every shower has a place for them (and, of course, we have an hair dryer too). Even in this case, why didn't you call the reception? If we were you, we would do it. This is the reason why we find your review not entirely true and honest.
As regards internet, we offer a free wi-fi connection, that works very well everywhere in the building and we also make available a free internet point equipped with a computer and a printer. We are sorry to hear that you was not able to communicate to your family and friends and to assure them that you was safe. However, you had lots of possibility to do that: you could have used the wi-fi, or the free computer available to the guests, or the telephone that was in your room or your smartphone (internet is very useful, but fortunately it is not the only way to communicate).
Finally, it truly hurts us to read such an unkind comment about our staff, who is very friendly and professional. The receptions guys in particular are able to speak English and French and someone is also able to speak Spanish and German. Furthermore, they know very well the tourist attractions and they are always pleased to offer a concierge service. If things really were so, of course they would not be here, don't you think?
Finally, we are sorry to hear that you would never return, but frankly we love persons who say the truth, persons who give constructive criticism and you didn't, so maybe it's better this way.
Kind Regards,

The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017

The hotel is in a great location. My room was large and brightly lighted with a comfortable queen-sized bed. It had nightstands and a desk, but I didn’t find a lot of places to organize my clothes. The hotel is being renovated so some rooms are more up-to-date than others. Mine was older. The bathroom was a step up from the room, long and narrow, with shower, lavatory, toilet, and bidet all in a line in a very narrow space. Nevertheless it was clean and comfortable.
The Wi-Fi uses a different generated password for each device, for security. I needed to talk on Skype with my mother mid-day one day on my phone and had to stand on the staircase above the front desk to maintain the signal. The breakfast had a lot of variety. At my request (in advance), they provided me with gluten-free crackers to go with the eggs and fruit that I could eat. The staff was helpful and eventually solved it when the wi-fi refused to work with my Nokia phone.
One oddity was that the hall lights had to be activated with push buttons at intervals along the walls, and would stay on only for a short time. Until I learned the drill, I was left in total darkness a time or two. In this hotel, the room door, when locked, would not open from the inside without the key. For safety’s sake, I kept the key in the lock when I was in the room. No one wants to have to search for a key in the dark in an emergency. I found the Hotel Tonic perfectly comfortable, a good but not a great hotel.

Date of stay: March 2017
Thank Joanne W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hoteltonic, Direttore at Hotel Tonic, responded to this reviewResponded 3 May 2017

Dear Guest,
many thanks for spending your holidays here with us and for taking the time to share your experience.
We are delighted to hear that you loved the hotel location in the heart of Palermo and that you found the room clean and comfortable. However, it saddens us to hear that you didn't find lot of space for your clothes, but every room is equipped with a big wardrobe and nobody had said the same before. As regards the bathroom, we know that it is a little bit small and we will refurbish it as soon as possible. As you said, we are renovating all the rooms and bathrooms with the aim of improving our service and assuring a more comfortable and pleasant stay to our guests.
It saddens us to hear that you had some problems with the WIFI, but we would like you to know that we have already verified and found a solution. Anyway, we would like to underline that we have a free internet point with a computer and a printer, always available to our guest.
We are trilled to hear that you enjoyed our breakfast and that you truly appreciated our attention to your needs and desires. We do our best to guarantee an excellent and personalized service to our guests and we are happy to hear that you noted it.
Many thanks too for recognizing the professionalism and the kindness of our staff, we appreciate it.
We are sorry to learn that you had some problems with the hall's lights and that you rested in the darkness a time or two. Actually, it is possible to block it and we are sorry to hear that nobody had the opportunity to explain it to you. Our excuses.
We are sorry, but we truly don't understand the trouble you found with the key. It is possible to open the door without the key if the door is just closed and of course you need the key if it is locked.
Finally, we are glad to hear that you found our property perfectly comfortable but it saddens us to learn that you consider it a good hotel but not a great one.
We hope you to come back in the near future in order to have the opportunity to surprise you with all the improvements we are planning to do.
Best Regards,

The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

It is 20 minutes walk from the train centre but very easy to find the hotel from Via Roma.It is very close to the bus station in Piazza Politiema if you want to go the cities in Sicily like Trapani etc.Refurbished nice, big, quiet room and comfortable beds and good breakfast.Hotel staff is very friendly and helpful.My only complaint would be bad internet connection as it was very inportant for me in order to contact my family.So thanks to everyone who made our stay unforgetable.

Date of stay: April 2017
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank nakin_165248
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hoteltonic, Direttore at Hotel Tonic, responded to this reviewResponded 17 April 2017

Dear Guest,
what a pleasure to read you and to read such a lovely review! We are trilled to read that you had an unforgettable stay here with us, we couldn't be prouder! We are also delighted to know that you enjoyed the hotel location, in the heart of Palermo and that you found our team really friendly and helpful. We apologize for the slow connection, there was a temporary problem but we would like you to know that we have already solved it.
Thanks again for choosing our property and for sharing your experience, we really appreciate it.
Looking forward to see you again in the near future,
Best Regards,

The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2017

The Hotel was well situated near to the old town and other attractions. The room was spacious and comfortable. Breakfast contained a good selection of food and the staff were friendly and helpful. Overall value for money, a welcoming environment, in a good area of the city.

Date of stay: March 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank jwooll_661618
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hoteltonic, Direttore at Hotel Tonic, responded to this reviewResponded 9 April 2017

Dear Guest,
thank you so much for staying with us and for taking the time to share your opinion and your experience. What a pleasure to read such a nice feedback! We are delighted to know that you had a good time here with us and that you recognized the quality of our services. We are also trilled to know that you remarked the kindness of our extraordinary staff, we couldn't be prouder.
We truly look forward to welcoming you again in the near future.
Best Regards,

The Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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