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“Excelsior Hilton a Soothing Respite”

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Mercure Palermo Excelsior City
Ranked #20 of 101 Hotels in Palermo
Washington DC, District of Columbia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excelsior Hilton a Soothing Respite”
5 of 5 bubbles Reviewed 31 December 2013

The Palermo Hilton was a great experience and just what the doctor ordered following a week of "rustic" accommodation across the island. It's location is superb with easy walking to many of the cities sites, and of course,it's shopping. We had a delux room, so that helped a lot with our comfort. It had skylights, a large bath area and a little living room which made a huge difference. The front desk staff was very pleasant and accommodating as was the bar staff. I am a frequent traveler and I would absolutely rank this property as one on my better, more comfortable visits.

Room Tip: Spring for the delux! Well worth the extra few bucks.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

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Thank World53Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,051 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
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English first
Rome, Italy
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 29 December 2013

The hotel is located in the "new center" of Palermo, adjacent to Via Libertà. The interior is classic and elegant in construction and furnishing, although not kept in excellent conditions.
We stayed there 5 nights, in the Chrystmas period. The rooms are very comfortable and very clean, with everyday replacement (!) of bed sheets and pillow covers (this was very much appreciated). Room features include a large flat-screen TV, frigo-bar, safety box and fast internet conenction (at a cost in the room, but free wifi in the common areas). The bathroom is good and well equipped (magnifier mirror and hair dryer), but the shower mixer was not working well and would need maintenance. The staff is very efficient, friendly and cooperative. They have provided maps and useful information to move in town and to find what we need. We have not tried the hotel restaurant. Overall, it has been a very positive experience at a reasonable price. I have not given 5 stars because of the not satisfactory shower mixer, but in spite of this we consider it a very good selection for out future trips to Palermo.

Room Tip: The rooms facing Via Libertà are a little noisy in the early morning due to the increasing road traf...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Argos20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leesburg, Virginia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 December 2013

The staff is friendly, helpful, and efficient. Plenty of buses run from the Piazza Mordini, just around the corner, and tickets are sold there—the hotel will garage your car, and, believe me, you won't want to drive to Palermo's sites. The hotel's neighborhood is upscale, safe, and fairly quiet, with some walkable outstanding restaurants in the environs . . . and the hotel's restaurant is very good.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 December 2013

A fine old hotel that has been nicely updated to modern standards. We particularly enjoyed the restaurant (interesting dishes) and the breakfasts (great choice). Room was of good quality. Location is not in the old centre.

  • Stayed October 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manhattan
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 19 December 2013 via mobile

We stayed for 4 nights on points (Hilton Honors Gold) and enjoyed the hotel immensely. We had a great room overlooking the park on the side of the hotel. Location was great as we could walk to a lot of the downtown area and the parking retrieved our car quickly when needed. We were on floor 1 (2nd floor US) which looked to be recently remodeled and was very crisp.

Stayed December 2013, travelled as a couple
Helpful?
Thank JMN-NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palermo, Italy
1 review
5 of 5 bubbles Reviewed 18 December 2013

The Hilton Excelsior is in an excellent location in the centre of Palermo within easy reach of all attractions. The hotel itself is in a refurbished building. The rooms are well laid out and comfortable. I highly recommend the hotel.

  • Stayed December 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Noel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neve Daniel, Israel
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

Great hotel. very spacious, great service, good location!
I can't say that I was crazy about Palermo, but the hotel was very good!
The internet is indeed an issue that made our stay a little less comfortable, but you could use the wifi in the lobby free of charge.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karenett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Palermo Excelsior City

Property: Mercure Palermo Excelsior City
Address: Via Marchese Ugo 3, 90141, Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Luxury Hotel in Palermo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Palermo Excelsior City 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Mercure Palermo Excelsior City Sicily

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