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“OK for one or two nights ... just”

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Mercure Palermo Excelsior City
Ranked #14 of 98 Hotels in Palermo
Reviewed 24 May 2014

This hotel occupies a stately old building which I feel has seen better days. Maybe we drew the short straw on this occasion but our room was small and rather cramped and the bathroom even worse - poor design of limited space. Initially we were given a room number which did not exist and which involved trailing back to reception (no porterage) and when we obtained the key of our room the door would not open due to a faulty lock and several members of staff tried to open it - which happened eventually. This was annoying after a long day's journey when we just wanted to refresh. We were told there were no other rooms available. There is a very small area for guests to sit and very expensive and erratic wifi in rooms. A rare provision of a kettle was in the room but with very dried up packets of milk. Slippers but no robes. The saving grace was possibly breakfast which was good. We also used the hotel restaurant.

Room Tip: Get a bigger room if possible.
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  • Stayed: May 2014, travelled as a couple
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Thank takemoretrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Mercure Palermo Excelsior City, responded to this reviewResponded 26 May 2014

Dear Guest,


First of all, we at Excelsior Hilton Palermo are truly sorry that you were not satisfied with our hotel during your recent stay.

Our main focus is to ensure our guests complete satisfaction. We, therefore, will take your comments very seriously and ask you to accept our profound apologies for the inconveniences happened. We do hope that, perhaps, we will have the pleasure of having you stay with us once again.

Best regards,
Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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213 - 219 of 1,173 reviews

Reviewed 23 May 2014

With Hilton, you can trust in the star level. We sorely needed a room with a great bed. This room fit the bill. We felt confident going forward, staying in the Hilton Garden Inn-Rome Airport as well. This hotel is situated in a clean, safe area of town near the Historic Center/Teatro Massimo.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Mercure Palermo Excelsior City, responded to this reviewResponded 26 May 2014

Dear Guest,

We would like thank you for taking the time to write your review regarding your recent stay at the Excelsior Hilton Hotel. We immediately shared your comments with the whole team and we want to thank you for your wonderful words. We are very glad to hear that you appreciated the central hotel's location that offers the possibility to discover many historical and cultural sites nearby.

We look forward to having the pleasure of seeing you once again at our Hotel.

Best regards,
Carola Caruso
Personal Assistant to Mr Vito Giglio - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

The Excelsior Hilton is an excellent property with much character. Staff was very accommodating and friendly. Rooms were very nice and clean.
Restaurant was also very good and moderately priced. Parking was not too much trouble but driving in Palermo is not for the faint of heart.

Stayed: May 2014, travelled as a couple
1  Thank Expat1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Mercure Palermo Excelsior City, responded to this reviewResponded 22 May 2014

Dear Guest,

Thank you very much for your words, we are pleased to know that our efforts and passion were positively impacted your stay with us.

Our mission is always to let our guests feel satisfied with their experience at our hotel, so your feedback is a confirmation that we succeded in our goal. We are very happy that you enjoyed our building and that you appreciated our rooms. They combine comfort with luxury and beautiful decor in rich, warm colors, in keeping with the hotel's Art Nouveau heritage.

A special thank you from all the staff for your appreciations . It was a pleasure for all of us to have had you as our guests and we look forward to welcoming you again at our hotel as soon as possible.

Best regards,
Personal Assistant to Mr. Vito Giglio - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Stayed one night at the Excelsior Hilton in Sorrento as part of a tour group. The hotel is lovely, staff is friendly and accommodating, lovely breakfasts with plenty of fresh fruit. Bartenders personable and entertaining, great drinks. The room was spacious and comfortable, great sheets, pillows, and mattresses. Everything clean and in good repair, including the bathroom. Delightful place to stay, in a pretty area of town. Highly recommend!

  • Stayed: May 2014, travelled with friends
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1  Thank Pamela U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Mercure Palermo Excelsior City, responded to this reviewResponded 18 May 2014

Dear Guest,


We would like thank you very much for taking the time to write your opinions regarding your last stay at the Excelsior Hilton Palermo Hotel.

We are delighted to read your comments about our comfortable rooms and that you appreciated our rich breakfast , in particular the fresh fruit that we serve every morning. We also thank you for your kind words about our staff.

When we receive such positive feedback, it is a confirmation that we are succeding in our goal that is to assure the best service, comfort hospitality for our guests.

Thank you very much once more and we looking forward to welcoming you again as soon as possible.

Best regards,

Carola Caruso
Personal Assistant to Mr. Vito Giglio / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

Prior to staying here I had read someone say that this hotel was a little old and faded. Having spent two nights there with my wife, we loved this hotel. It's an architectural gem from a bygone age with every modern convenience and beautiful spacious high ceilinged rooms. The staff at breakfast give you a great sense of being in the heart of Palermo - warm and discursive.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Mercure Palermo Excelsior City, responded to this reviewResponded 14 May 2014

Dear Guest,

We received your comments and we thank you for sharing your experience with us.

We are very happy to hear that you have enjoyed the beauty of our structure that combines old world charm with modern comforts. In addition, we thank you very much for the wonderful words of praise for our staff, which works every day to try to meet the expectations of our guests.

It is very important for us to assure the best service, comfort and hospitality for our guests so, when we receive such positive feedback, it is a confirmation that we are succeeding in our goals.

Once again, thank you and we hope to have the pleasure of your staying wth us again.

Best regards,

Carola Caruso
Personal Assistant to Mr. Vito Giglio - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

Nice room with tea and coffee making facilities. At last a hotel in Sicily serving fresh fruit at breakfast. Our room faced the main street,no problems.
I needed to see a doctor, this was done very quickly by the front desk staff,well done.

  • Stayed: May 2014, travelled with family
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1  Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Responsabile relazioni con la clientela at Mercure Palermo Excelsior City, responded to this reviewResponded 12 May 2014

Dear Guest,

With great pleasure, we received your comments and we would like thank you for taking the time to write your opinions about your experience at our Hotel.

We are really happy to have fully met your expectations and we have left you a good memory of your stay. In addition, we are pleased to hear that you enjoyed the rich and varied breakfast buffet which also includes Sicilian specialties.

Our primary goal is to ensure the best service, hospitality and comfort to our guests, so it was a pleasure for us to have satisfied your needs.

We hope to have the pleasure of having you stay with us again.

Best regards,

Carola Caruso
Personal Assistant to Mr. Vito Giglio / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

We went to this hotel with some trepidation after some of the reviews, but we found the staff extremely helpful and we had wifi in our room. This hotel is a converted palace not a purpose built hotel so we all have to accept some compromises. The breakfast selection was fantastic, and the restaurant food was very good. All the staff were extremely helpful, and they even provide small chairs for us to sit on the small balcony overlooking the English Garden. We very much enjoyed our stay.

Room Tip: As others have said request a room overlooking the English Garden, and the balconies are small but a...
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  • Stayed: April 2014, travelled as a couple
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Thank Lynnmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carola_Caruso, Direttore at Mercure Palermo Excelsior City, responded to this reviewResponded 6 May 2014

Dear Guest,

Thank you very much for taking the time to write such positive review of our Hotel.

We are very glad to hear that you enjoyed our breakfast, rich in every kind of delicious specialties and we appreciate your kind words about our staff.

We look forward to welcoming you to the Excelsior Hilton Palermo once more and to keep deserving your preference.

Best regards,

Vito Giglio
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Palermo Excelsior City

Address: Via Marchese Ugo 3, 90141, Palermo, Sicily, Italy (Formerly Excelsior Palace Hotel)
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Palermo
Price Range: £57 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Palermo Excelsior City 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Mercure Palermo Excelsior is located in the Liberty style area of the city and is surrounded by the English Garden, Villa Garibaldi, Villa Trabia, close to the shopping area. ... more   less 
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Also Known As:
Excelsior Hilton Palermo Hotel Palermo
Hilton Palermo
Mercure Palermo Excelsior City Sicily

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