There is litte to recommend this hotel. In part, we chose it because it offered secure parking. This was not enough to offset the negatives of the hotel, however. The biggest negative was the staff, which made it seem that any request was a bother. Neither were they particularly helpful. For example, when we needed to exit the parking garage in the morning, the person at the front desk said he would open it. After waiting for 5 min for the gate to open, I had to exit the car, walk up to the front desk and ask again. By the time I got back to the car the gate was in the process of closing! There is no excuse for this because a closed circuit camera shows garage so the desk clerk could have easily seen when I had made it back to my car. I was only saved another trip to the front desk by a guest who was entering the garage! As another example of substandard service, when I needed to print boarding passes the night before our flight out of Palermo I could not because the printer cartridge in the lobby printer was out of ink. I was told a replacement cartridge would not be available until the next morning. It's hard to believe a cartridge would have magically appeared in the morning. The rooms were a disappointment. The shower heads in two different rooms were loose and, therefore, not adjustable. A remote control for the TV is not provided; one needs to request one from the front desk. We had to do this twice because the first remote did not work. The air conditioning in the room was not turned on. The only ventilation came from a balcony window, which could (should) not be left open at night because all of the balconies are shared with other rooms on the same floor. The breakfast was the worst of five different hotels we stayed at in Siclly and Sardinia. Finally, the hotel is located in a noisy residential area. The bottom line is clear - we should have followed Rick Steves' advice and paid a little more to stay at a decent hotel in Palermo.
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- Also Known As:
- Athenaeum Palermo Hotel Palermo
- Athenaeum Hotel Palermo
- Palermo Athenaeum Hotel
- Albergo Athenaeum Palermo, Sicily