We have lived in Palermo for a year, travelled to Palermo ten times and know the City well. Although known as a budget hotel in America, this Best Western is a really good affordable option when visiting Plaermo. Cleam, good staff, comfortable beds and clean rooms. Also the location is very central only about a 5 minute walk to Teatro Massimo, If you just want an affordable good hotel centrally located, keep this option open.
Dear Guest, thank you so much for taking the time to write such a nice review.
We are pleased that your stay has been pleasant and that you have had the opportunity to appreciate the services we offer.
We would like to thank you for choosing Best Western Ai Cavalieri Hotel for your holiday in Palermo.
We hope that in the future you can be our guest again, we greet you with a Goodbye, See you soon.
What a horrible hotel! The rooms were terrible. This is the bottom of the barrel for sure. Thanks to Insight Vacations for this wonderful last night of our trip stay in a slum. Do not use Insight Vacations for anything. They were the worst. Never again!
Dear Guest,
thank you for leaving your review.
We are sorry to read such a severe comment, unfortunately we can not find details about your stay at the Best Western Ai Cavalieri Hotel in Palermo.
We are sorry that your travel experience with Insight Vacations was not pleasant, but this is not due to our hotel.
If you would like further informations, please contact us directly via e-mail.
Best regards from Best Western Ai Cavalieri Hotel.
I really enjoyed this hotel and surrounds. It was easy walking distance to all sights in Palermo which is a flat walkable interesting city. The room was spacious. The staff friendly and breakfast was V good.
Dear Guest, thank you very much for sharing your thoughts with us.
We are glad you enjoyed our hotel and our services.
The greatest satisfaction of our job is just to be able to read reviews like yours. We're glad you choose our hotel for your stay in Palermo. We hope you will be again our guest during your next trip. Greetings from all the staff.
We arrived on Oct. 14 for three nights. I had trouble with my wifi for the entire time. The room was fine but Wifi access in the renovated section was bad. They denied it was a problem and after the first day I said at the desk that they were concealing the problem. They blamed it on only the passwords but this was not true. On the third night I was heading to the lobby to use my iPad and a man just settled in the new section joined me in the elevator and complained about the wifi in his room. He was given the usual lines and fake remedies and, because of my warning, asked the person who “helped” him to come with him to his room. His device was unable to get a wifi connection, so his helper connected him via another address called AlCavalieriWIFI2 with a staff password that customers are not using. I found this out by asking him how he made out this morning when we met in the breakfast room.
It is bad enough to have a wifi problem. It is shamefully cruel to have employees too afraid to admit the problem to customers and waste their clients’ time (in my case several hours) struggling with it.
Dear Guest,
Thank you for your review.
We're sorry for the wi-fi trouble during your stay here in Ai Cavalieri Hotel.
Unfortunately, in the last period we have had problems with the router and the modems.
This happened because in the city there have been some work on telephone lines for a few months and this has caused few inconveniences for our guests. We are aware of this and we want to apologize. We will certainly try to resolve as soon as possible to allow our guests to take advantage of the Wi-Fi line without any inconvenience. We will certainly treasure your advice to improve the quality of our services and so that this can no longer happen. We also hope that this inconvenience has not completely affected your stay in our hotel.
So we hope to have you again as our guest to have a new and better experience of stay in the city centre of Palermo.
Best Regards from all the staff.
First time in Sicily and I choose Palermo as a starting point since it got direct flight from London. Catch the bus in the airport and it sent me directly to the plaza.
The hotel is not hard to find when you could locate Mcdonalds, it's just few blocks away from it. I arrived at 10 and the bar close to the hotel is still full of people. I got a room upgrade so I got the little balcony, which is fancing the church.
The room itself is big and comfy, the design is a bit old school but sort of classy, the toliet is quiet modern though.
I didn't book the breakfast so I just grab something from downstairs and eat on my balcony, which is so relaxing and chill. You can even got a bit of sun at the afternoon. The hotel is located in the centre, so basically you can walk to everywhere, even to the train station, it may take you 30 mintues, but it's good to wander around. After two days, I already feel like home here, people is friendly and the air con is working so well. So after some long walk in town, you can always cool down in your room.
And if you dont wanna walk too much, bus stop is just 5 mintues away, which can take you to the train station. And the hop on/off bus just 10 mintues away if you wanna check out the whole town/ beaches.
Ask the staff at front desk, they'll help you out for anywhere you wanna go!
Dear Guest, thank you so much for your wonderful thoughts. We appreciate your review and we feel very proud to be able to offer you a pleasant and relaxing stay.
We're glad you appreciated our location and our staff.
We hope that in the future you can have the opportunity to return to visit us, you will be welcomed as a special guest. Thanks for everything, a friendly greeting from all of us.
