This should be a very very average 3 star hotel. The hotel is in a good location but thats about it.
Staff cant be bothered and are quite rude, they have no problems talking about you when they think you dont understand!!!!, The hotel and especially the rooms are very tatty, bits of concrete are missing from the balconies, everything which needs to be attached to a wall is at a jaunty angle - especially in the bathrooms. The air con doesnt work, I reported this twice, the first time I was told they dont allow it to be turned on till 7pm!!! the second time I was ignored, it didnt work once over 3 days!. There were footprints all over the bedroom wall - I didnt bother to ask why! and no tea or coffee in the rooms, even a Travelodge or a B and B has that!
The rooms and public areas are not cleaned to even an average standard and the bar in the hotel is actually the corridor to get from reception to the 2 very old, small and groaning lifts.
Breakfast is OK ish, avoid the coffee, got to be the worst I have ever tasted. If you like toast and cake then this is the breakfast for you. No hot food available but there is a plate of cheese and meats (god help the veggies as they are all on the same plate) all hot drinks are from a machine - nothing is fresh. There is no service and everthing is a bit of a scrap to get the last of something, as it may not be replaced.
All in all i would avoid this hotel and would only stay again if there really was no other choice. Not an enjoyable or relaxing place.
- Official Description (provided by the hotel):
- The new Mercure Palermo Centro is located in the city centre, 200 meters from Teatro Politeama and Teatro Massimo. This 4 star hotel offers 93 soundproofed rooms, a stylish hall, bar and internet point. Ideal for business and tourist stays. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Palermo Centro Hotel Palermo
- Accor Palermo Centro
- Mercure Palermo Centro Sicily