Good location in the center of Palermo. Nice looking bathroom. When we arrived our room smelled heavily of cigarette smoke (even the towels smelled) We tried to open the windows to let in air but gave up after a while since the smell seemed to be in the curtains and walls. We went to ask for a new room. They seemed almost insulted by our request and asked us if we had "used" the room and my boyfriend had taken a shower so they told us that changing rooms was not possible. They said they would "clean" the room but when we came back an hour later we realized that all they had done was spray a very cheap smelling sweet and strong airfreshener to cover up the smoke. Honestly I would have almost preferred the smoke. We couldn't be bothered to complain again since we were only staying two nights. Upon using the toilet for the first time (we hadnt used it) I noticed that it smelled of old urine. However this went away when they cleaned the room the second day. Poor ventilation in our 8th floor room. The aircon did not cool the room properly despite being set on max and the air was very bad and thin. The following night we asked to borrow an electric fan because we couldn't sleep the first night because of the heat. I would not stay here again. Staff is not accomodating at all and the ventilation is poor. Not at all a pleasant stay!
- Official Description (provided by the hotel):
- The new Mercure Palermo Centro is located in the city centre, 200 meters from Teatro Politeama and Teatro Massimo. This 4 star hotel offers 93 soundproofed rooms, a stylish hall, bar and internet point. Ideal for business and tourist stays. ... more less
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- Also Known As:
- Mercure Palermo Centro Hotel Palermo
- Accor Palermo Centro
- Mercure Palermo Centro Sicily