We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
US$106
View deal
Free cancellation until 17/07/22
Mercure
US$106
View deal
Free cancellation until 17/07/22
Reserve now, pay at stay
ZenHotels.com
US$100
View deal
Expedia.comUS$105
Hotels.comUS$105
PricelineUS$106
View all 18 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (2,375)
Filter reviews
2,375 results
Traveller rating
699
1,095
389
120
72
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
699
1,095
389
120
72
Show reviews that mention
All reviews good size side street centrally located hotel spacious room city port
Selected filters
Filter
Updating list...
35 - 40 of 2,375 reviews
Reviewed 15 August 2019

A very well located hotel, the door is reached in the center even on foot in 7-10 minutes, restaurants and market very close to the hotel, a quite area, very spacious room, we had a room with 2 double beds, very personal staff responsive to the needs of customers, I had a problem with the mini bar and was changed in one hour, excellent breakfast very rich, although it does not have a very pleasant view is an excellent hotel with enough peace for a pleasant stay, I look forward to but I'm back in Palermo

Date of stay: July 2019
    • Location
    • Sleep Quality
    • Service
3  Thank cristinacQ7545CQ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 July 2019

This hotel is absolutely strange. make sure you are careful when reserving a room, we reserved a room and forgot to mention the kids, they were telling us you have to sleep in a single bed.
Th double rooms are very small and basic and our room was overlooking an apt very close by.
the rates are also another strange factor, never seen a hotel charging 60 euro one night and two days later 400 euro.
Really am interested to know what kind of a naive person would pay 400 euro for this hotel, when there is Sofitel close by.
The location of central Palermo is the only thing going for this hotel..
does not deserve more than one star.

Date of stay: July 2019
2  Thank luxuryhotelsexpert
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AndreaStancato, Direttore generale at Mercure Palermo Centro, responded to this reviewResponded 28 July 2019

Dear Luuxyhotelsexpert,
I don't know in which hotel you have been.
What does it mean that you forgot to mention the kids in the reservation??
Do you usually forget your kids??
I really don't find anything that could be real in this review.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2019 via mobile

Very disappointed by this hotel!
We had 2 rooms, one over the street and the second one overlooking a shabby courtyard.
The first one was probably the best but the only a/c unit in this big room was not enough and the bathroom stank of sewage.
In the second room the a/c was no better but the room was smaller.
In both rooms the a/c unit covers were made of several small plastic pieces that were not attached to anything, just loose.

Breakfast was just OK , fruits were not ripe and the cooked food was very basic.

Very disappointed !

Date of stay: July 2019
Trip type: Travelled with family
2  Thank thierrylS8542BB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AndreaStancato, Direttore generale at Mercure Palermo Centro, responded to this reviewResponded 28 July 2019

Dear Guest,

Thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Andrea Stancato
Direttore/Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2019

Nice modern hotel close to Palermo's attractions. Rooms are spacious (at least the premium ones, with an extra cost) Unfortunately there are no views in the city. Breakfast was also quite good . Rooms were clean and air-condition was working well. Overall a good choice if you want to stay in the center. Only service level has to be improved.

Room tip: Premium rooms are better. (But it seems that these rooms are on the 1st and 2nd floor)
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Ninion
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 July 2019

Not a very warm welcome, staff was quite cold upon arrival, but the second day staff was very friendly and helpful, so totally made up for it! The room was very big and so was the bathroom, both clean as well (which is expected but still). Breakfast was great! The chocolate cake was to die for, the best I've eaten in a while!! Staying here was a great last stop during our Sicily road trip.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Naiké D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
View more reviews