Despite receiving a confirmation email from the hotel (after asking for it a couple of times) for our reservation for 3 bedrooms, and I had notified them that we would not be arriving until c 10 pm, when we arrived the man at the desk informed us that they had not kept the rooms for us. We were extremely put out, and I pointed out that it was no way to run a hotel, to which he replied that it was Italy. He did eventually find 3 rooms in another hotel, which were more expensive, and we had to take another expensive taxi to get there. He refused to pay the difference in the price, nor to compensate us in any way. A very disappointing start to our holiday in Sicily.
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- Also Known As:
- Sicilia Hotel Palermo
- Hotel Sicilia Palermo, Sicily