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“Rooms were not kept despite email confirming reservation”
Review of Hotel Sicilia

Hotel Sicilia
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Hotel Sicilia
Ranked #90 of 101 Hotels in Palermo
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Rooms were not kept despite email confirming reservation”
Reviewed 11 May 2012

Despite receiving a confirmation email from the hotel (after asking for it a couple of times) for our reservation for 3 bedrooms, and I had notified them that we would not be arriving until c 10 pm, when we arrived the man at the desk informed us that they had not kept the rooms for us. We were extremely put out, and I pointed out that it was no way to run a hotel, to which he replied that it was Italy. He did eventually find 3 rooms in another hotel, which were more expensive, and we had to take another expensive taxi to get there. He refused to pay the difference in the price, nor to compensate us in any way. A very disappointing start to our holiday in Sicily.

Stayed April 2012, travelled with friends
Helpful?
3 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 reviews from our community

Traveller rating
    4
    17
    19
    6
    28
See reviews for
13
20
5
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room Tips
Date | Rating
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English first
london
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 September 2011

The hotel itself is well situated, about a 5-10 minute walk from the stazione centrale. rooms are of a good size with basic amenities.

however, they have a major problem with bed bugs!!!!

we woke on our last morning to find the bed was crawling with the critters. my wifes body is covered, head to toe in painful bites.

the guys at the hotel know of the problem, and told us they are trying to get them under control, but this doesn't seem to be the case.

Room Tip: ask for one on the same level as reception, if you dont you will have to navigate steep narrow stair...
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Palermo hotels

Level Contributor
6 reviews
6 hotel reviews
Reviewed 22 July 2011

I stayed for 3 nights at Hotel Sicilia and was pleased with its proximity to the historic town and also the train station. The staff were welcoming, provided us with maps of Palermo and recommended sights/places to eat. I would recommend for budget based travellers looking for somewhere safe and clean for a decent price.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HollyP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westhampton, Massachusetts
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 May 2011

We stayed at the Hotel Sicilia for 2 nights and recommend it. Very helpful men at the desk. One even took the time to preview for us, using Google Earth at ground level, through the maze of streets to pick up our rental car. Nicer hotel than expected for the very low rate. Our room was fine, with the exception of the old yellow couch/futon which really must go. Good location. For a budget hotel, this is a find.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kdbanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 February 2011

Disgusting hotel: old building, old rooms, old furniture, old thin mattress (on the day after, we had pain to our back), noise during the night because a group arrived...
There was smell of sewer from the bathroom, really disgusting.
From the ceiling, there were stains of humidity and mould!
The only one positive thing is the location, which is central and you can easily reach the different parts of Palermo.
Don't go there, this is our suggestion.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goodtraveller85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torun, Poland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2010

We have stayed in this hotel for two nights only, but suffered terribly for another a few days. In our room there were hordes of bedbugs. They were hidden in wall cracks. Despite of a good location and acceptable breakfast this hotel is not a wise choice. Wi-fi is available in reception area only.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2010

Well, where to start? My friends and I (5 in total) had to stay one night only in Palermo and decided to book a cheap hotel..I really regret this now, as we found quite a bad surprise..
We arrived there quite late, around midnight, and the man at the reception was not friendly at all..worse than that, there was another quite a strange man sitting on the couch next to the reception, half-way between an alchoolic and a homeless person..not really a good start!
Both the two rooms were quite dirty, mine had black footsteps on the floor (they clearly didn't clean it before we went there, or maybe didn't do it for ages), and the bathroom smelled really bad..
My friend found a 'strange" insect on the pillow, and my bf and I found a similar one on the wall..it was a bit late to leave the hotel, and we were not sure what type of insects were those, so in the end we decided to stay..
It was not really a good idea apparently, as the day after my bf had his body covered with bumps, and two of my other friends the same...they are still hitching after one week! We made a research on the internet and those were clearly bedbugs!! We spent days washing all clothes and I am still scared that I might have brought some of those horrible beasts at home!!!
The breakfats was also terrible, and the parking place does not exist: we had to park the car in a nearby square that didn't look safe at all..
Stay away from this hotel!!!

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pepita79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sicilia

Property: Hotel Sicilia
Address: Via Divisi 99, 90133, Palermo, Sicily, Italy
Region: Italy > Sicily > Province of Palermo > Palermo
Amenities:
Room Service
Hotel Style:
Ranked #90 of 101 Hotels in Palermo
Hotel Class:2 star — Hotel Sicilia 2*
Number of rooms: 14
Reservation Options:
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Also Known As:
Sicilia Hotel Palermo
Hotel Sicilia Palermo, Sicily

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