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Grand Hotel Wagner
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Reviews (541)
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All reviewsold worldstreet noisethe hotel staffbreakfast buffetbring earplugsscrambled eggs and baconold stylemini baropera housepastriesold palacecentral locationvery pleasant stayrooms are largegood sizecomfortable bedair conditioning
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Reviewed 4 November 2012

I stayed 2 nights in this old hotel of the nice 19th century part of Palermo. The location is central, the building is nice. The rooms are not the most modern I have ever seen but they are comfortable and classic. They have free cable internet.
The only problem is the cleanliness, as they were dusty (and smelt dust). Upon request to clean them, only some cheap perfume was sprayed in the room (which is not what one would expect of a 5 star hotel). It is a pity.

  • Stayed: November 2012, travelled solo
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2  Thank ZeVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

Stayed here for 2 nights and was underwhelmed. We did not find the staff to be particularly helpful or friendly; the atmosphere is very olde worlde, fusty and dated. The rooms were good - large and comfortable - and the location, in the new, modern shopping district, is excellent. No wifi in the rooms means this cannot be described as 5-star. Breakfast in the dark basement restaurant was just OK. There was never anyong sitting in lobby/bar area (maybe a very quiet time of year [October 2012]?) so had to keep going to reception desk to get someone to come to bar to get us a drink. more than adequate for a stay in Palermo but would want to try somewhere different myself if I were to go back.

  • Stayed: October 2012, travelled with family
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1  Thank AideenY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2012

We stayed at this hotel the night after arriving on the early morning ferry. We found it very easily and were able to walk there with our suitcases from the ferry terminal. The staff were very helpful and promised to have our rooms ready as soon as possible which they did. We were able to leave our luggage and explore Palermo. Our rooms were very comfortable with a great shower! The only small complaint was that there was no WiFi in our rooms and the WiFi in the lobby was not reliable and came at a cost. All in all a great place to make a base for discovering the beautiful city of Palermo.

  • Stayed: October 2012, travelled with family
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Thank Raine1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2012

The hotel staff is as nice as you can find, very friendly and professional. Anything you ask they will assist you with. Fantastic buffet with all you can eat. The decor of the hotel is refined and elegant. People should never compare hotels, the fact is the Grand is probably the best in Palermo but you get what you pay for. The junior suite was wonderful, not overly large but consider that Palermo is hundreds of years old and the retrofitting of every room is so beautiful.

Yes the Wifi was not working but we were on vacation so I didnt care. Yes its hard to find because there arent any hotel signs on the street but so what, the fun of travelling is finding your way around.

  • Stayed: September 2012, travelled as a couple
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Thank bossy600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2012 via mobile

Hotel looks larger on the internet than in reality. Good rooms, small lobby, not very friendly staff. Took very long to get car back. Expected more, though room ( junior suite, double room relatively small) is fine.

  • Stayed: October 2012
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2  Thank MickVeldh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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